Lead Operational Delivery Manager CV Sample

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Christa Kevin

Lead Operational Delivery Manager


Accomplished and goal-driven Executive offering more than 20+ years of extensive experience with IT operations, management and tactical business leadership. Offers expertise spanning business administration, achieving optimal results with competent planning, organization and solutions-oriented approach while driving business growth, profitability & strategic alliances. Diplomatic leader and analytical thinker able to inspire & cultivate productive working relationships with employees & partners


  • Service Delivery
  • ITIL Process
  • People Management
  • Project Management
  • Finance Management
  • Analytical Thinking

Work Experience

Lead Operational Delivery Manager

Capgemini Technology services Pvt Ltd India


  • Service Delivery
  • Finance Control & support
  • Transition Management
  • Client Engagement 
  • Vendor & Stake holder management
  • Operational demand & capacity
  • People Management
  • Audit

Service Desk Manager


Feb 2009

  • Service Desk Management
  • KPI reporting & Quality
  • Audit
  • Team Management

Senior Technical Support


Jan 2006

  • Technical SME
  • Quality & Audit
  • Process Training
  • Team Management

System Administrator


Nov 2004

System Administrator


Oct 2002


Diploma in Industrial Electronics

San Jose State University

Jun 2000


Northeastern University

Mar 1997


Centrica British Gas Back office (WNS Global)

IT Transition Manager

Jun 2007

Service Desk Setup ( Capgemini)

Service Desk Manager

Jun 2009

Process Role Refocus (Capgemini)

ITIL Process Owner

Apr 2011

Exchange Migration 2012 ( Capgemini)

Project Manager

Aug 2014

Azure Cloud Migration (Capgemini)

Operational Lead

Nov 2019


  • English
  • French
  • Arabic
  • German

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Exploring the Role of a Lead Operational Delivery Manager

As organizations navigate the complexities of modern business operations, the position of a Lead Operational Delivery Manager has emerged as a linchpin for success. This role demands a unique blend of operational prowess and leadership finesse, steering teams toward efficient service delivery. Let’s delve into the multifaceted responsibilities and requirements that define the role of a Lead Operational Delivery Manager.

Key Responsibilities of a Lead Operational Delivery Manager

A Lead Operational Delivery Manager plays a pivotal role in overseeing and optimizing the delivery of operational services within an organization. This involves:

  • Developing and implementing strategic plans for operational efficiency.
  • Leading cross-functional teams to ensure seamless service delivery.
  • Optimizing processes to enhance overall operational performance.
  • Ensuring compliance with organizational standards and industry regulations.
  • Collaborating with key stakeholders to understand and address operational needs.
  • Identifying and implementing improvements in workflows and procedures.
  • Monitoring key performance indicators (KPIs) to track and enhance service delivery metrics.

Each responsibility demands a keen understanding of operational dynamics and the ability to lead teams toward achieving organizational objectives.

Job Requirements for a Lead Operational Delivery Manager

To step into the role of a Lead Operational Delivery Manager, one must meet specific qualifications and possess a diverse skill set. The following prerequisites are crucial:

  • A Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
  • Demonstrated experience in operational management, showcasing a track record of successful project delivery.
  • Strong leadership and team management skills, honed through practical experiences and possibly certifications.
  • Excellent communication and interpersonal skills for effective collaboration with diverse teams and stakeholders.
  • An analytical mindset with the ability to identify and implement process improvements.
  • Proficiency in project management tools and methodologies to ensure efficient service delivery.
  • Adaptability and resilience, essential qualities for navigating dynamic operational landscapes.

Additional certifications in project management or operations can enhance your profile and marketability in this competitive field.

Crafting an Effective CV for a Lead Operational Delivery Manager

Your CV is a vital tool in showcasing your qualifications and experience as a Lead Operational Delivery Manager. Here are some tips to make your CV stand out:

  • Highlight leadership roles, emphasizing instances where you led teams to successful service delivery.
  • Detail specific projects you have overseen, quantifying the impact on operational efficiency.
  • Include metrics to quantify your achievements, providing tangible evidence of your contributions.
  • List relevant certifications and training programs, showcasing your commitment to professional development.
  • Customize your CV for each application, aligning your skills and experiences with the job description.

Your CV is your professional narrative, and crafting it effectively is key to making a lasting impression on potential employers.

Lead Operational Delivery Manager CV Summary Examples

Your CV summary is the opening statement that sets the tone for the rest of your document. Here are some examples to inspire you:

  • “Results-driven Lead Operational Delivery Manager with a proven track record in optimizing processes and leading teams to exceed service delivery targets.”
  • “Strategic and adaptable operational leader with a history of implementing efficient workflows, resulting in improved overall operational performance.”
  • “Experienced Lead Operational Delivery Manager skilled in driving cross-functional teams to deliver high-quality operational services in dynamic environments.”

Your CV summary should encapsulate your key strengths, experience, and the value you bring to the role.

Building an Impressive Experience Section for Your CV

Your experience section is the core of your CV, providing a detailed account of your professional journey. Here are examples to guide you:

  • “Led a team of operational specialists, implementing a streamlined process that resulted in a 15% improvement in service delivery efficiency.”
  • “Championed the adoption of new technologies, enhancing operational capabilities and reducing delivery timelines by 20%.”
  • “Managed large-scale projects, overseeing end-to-end delivery and ensuring compliance with industry regulations and organizational standards.”

Each experience should showcase your leadership, problem-solving abilities, and impact on operational excellence.

Education Section for Your CV

Your educational background is a cornerstone of your qualifications. Here’s how to list your educational milestones:

  • Master of Business Administration in Operations Management, XYZ University, 2018.
  • Bachelor of Science in Business Administration, ABC University, 2014.
  • Project Management Professional (PMP) Certification, Project Management Institute, 2019.

Each qualification adds value to your profile, demonstrating your academic foundation and commitment to professional development.

Skills for Your CV

Your skill set is the toolkit that showcases your abilities. Here are essential skills for a Lead Operational Delivery Manager:

Soft Skills:

  1. Leadership and team management, guiding teams toward successful service delivery.
  2. Effective communication, building strong relationships with teams and stakeholders.
  3. Problem-solving abilities, identifying and implementing solutions in challenging operational scenarios.
  4. Attention to detail, ensuring precision in operational processes.
  5. Adaptability and resilience, navigating dynamic operational landscapes with ease.

Hard Skills:

  1. Project management expertise, overseeing projects from inception to completion successfully.
  2. Proficiency in operational management tools, ensuring efficient service delivery.
  3. Knowledge of industry regulations, ensuring compliance and operational integrity.
  4. Data analysis skills, leveraging insights for process optimization.
  5. Strategic planning, developing and implementing plans for operational efficiency.

Each skill in your toolkit contributes to your ability to excel as a Lead Operational Delivery Manager.

Common Mistakes to Avoid in Your Lead Operational Delivery Manager CV

Steer clear of common pitfalls to ensure your CV stands out. Avoid:

  • Using a generic CV for all applications; tailor your CV to each role.
  • Focusing solely on job duties; highlight your achievements and impact on operational excellence.
  • Neglecting the importance of a cover letter; use it to convey your story and connect with potential employers.
  • Overloading your CV with technical jargon; keep it clear and accessible to a broad audience.
  • Skipping proofreading; errors can dent your professional image.

Each mistake can hinder your chances of landing your dream role, so pay attention to detail when crafting your CV.

Key Takeaways for Your Lead Operational Delivery Manager CV

As you craft your Lead Operational Delivery Manager CV, keep these key points in mind:

  • Emphasize your leadership journey, showcasing successful service delivery and operational optimization.
  • Showcase your technical proficiency, highlighting your expertise in operational management tools and methodologies.
  • Detail the strategic initiatives you’ve led, providing evidence of your visionary approach to operational excellence.
  • Include a section on continuous learning, showcasing certifications and courses that enhance your skill set.

Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the Lead Operational Delivery Manager job interview.

Armed with these insights and tips, you are now ready to craft a CV that is a true reflection of your journey, your skills, and your aspirations. Remember, your CV is not just a document; it is a canvas where you paint your career story, a story of growth, learning, and leadership. Best of luck!