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Support Engineer Resume Sample
Support Engineer at Microsoft
Experienced System Administrator with a demonstrated history of working in the Information technology and Services industry. Skilled in Windows Server & Windows Core Components. Strong information technology professional with a bachelor’s degree focused in Electronics and Communication from VTU.
- Windows Performance
- No Boot
- Application Support
- Customer Relationship
Microsoft Singapore R&D Oct 2018 – Present
- Provide technical support and troubleshooting for premier/Enterprise customers on Windows servers and client operating systems.
- Member of the Windows Reliability team and work on support topics such as OS Performance and No Boot.
- Meet customer expectations and engage in escalations or resources from other teams for collaboration to maintain Consistent Customer Experience
- Work on OS performance issues for Client and Server operating systems from Windows 7/8/10 and Server 2003 to Server 2008/2012/2016. Server hang, Slowness, Application Crash, Application Performance and leverage internal diagnostic tools as well as Performance Monitor, Process Monitor, Process Explorer, RamMap, VMmap, Procdump.
- Deployment, Configuration, and break-fix for issues with Azure rapid response team.
- Share internal triage in the team about technologies
Sr. Systems Admin Consultant
IBM Data Technologies Aug 2016 – Apr 2018
- Worked with SE2 Project on Linux and Windows Platform
- Managing Three-tier Architecture (Web Server, Application Server & Database Server)
DELL Technologies Mar 2015 – Aug 2016
- Worked with Deutsche Bank Project
- Responsible for handling all the applications of DB and back end support
- Worked with service now and DB symphony applications
- Reading Books
- Playing Tennis
- Exploring New Places
- Good Communication Skills
- Smart Working & Dedicated
- Passion to learn new things & innovative
Career Expert Tips:
Support Engineer Resume with Writing Guide
A resume is a necessary part of your job hunt, which is why you should spend plenty of time preparing it. This article will provide you with several pre-made templates to get started, as well as give you tips on how to make yours stand out. After reading this article, your resume will be perfect!
Write an article about a free resume template. It can be your own, a combination of two, or one from the list that we give you. Each of these templates will be very creative and attention-grabbing.
The job that you are applying for should take up all the space in your resume and cover letter. The reader will rightly assume that if they are looking at this person’s resume, they must also understand why this company can’t afford to let them go.
Support Engineer Resume Writing Guide:
1. How to Write a Cover Letter
As well as giving you valuable information about how to write a resume for Support Engineer jobs, the following job-hunting advice will help you with landing interviews. And if you’re looking for more resume writing advice, consider reading the article on writing a cover letter.
First of all, it’s important to remember that your resume is just a summary of your skills and experience. When preparing it, we recommend trying to emphasize your achievements and positive traits. This will give the reader a clear understanding of why you’re the best candidate for a specific role.
You’ll discover that you need to tailor each cover letter to each job listing. This is because they often feel that your skills are not compatible with their needs or company culture. The outcome of this is that they may simply discard your application, which means you have lost out. So be prepared to look at the job ad and write a covering letter uniquely for it.
2. Do’s and Don’ts for Cover Letters
When writing cover letters, keep in mind that they are not resume summaries. They are individual pieces of work that you compile based on the job ad. Therefore, you should think about the words that you will use to convince the employer to hire you. You should mention both your skills and achievements, but show them how your skills will put them on top of the company’s success.
3. Do’s and Don’ts of Resumes
Resumes usually need to be around one page long. This is a good average length because it allows you the chance to explain your skills without being too wordy. If you find that your resume is longer than that, you can simply create a second page and give more information about the company’s work experience, education and skills. However, it’s best to try to get your resume down to one page.
Support Engineer Job Responsibilities:
- Create a detailed job description to help you perform your responsibilities.
- Determine how to translate keywords relevant to your profession into coding language, and design algorithms that can be used for solving the task.
- Identify ways that can be done to speed up a process, and create a corresponding algorithm.
- Find ways to improve the quality of the service, and support processes by improving the efficiency of code, algorithms and software.
- Create tools for debugging websites, and implement them into IT projects.
- Work with business analysts and other software developers to align applications with goals and vision.
- Communicate with the team on software development, and help improve the performance of existing systems.
- Conduct ongoing evaluations of new technologies in the market to determine how these can be used for improving application quality and service delivery.
- Participate in requirements analysis, testing, coding, debugging and documentation activities in an Agile software development environment, using tools such as Jira and Bamboo.
- Identify areas of improvement within the process and initiate changes to optimize workflow.
- Working closely with team members to develop and share software development best practices.
Support Engineer Skills:
- Knowledge of various networking protocols, including BGP, MPLS, OSPF and RIP.
- Experience with databases, such as Oracle, MySQL and PostgreSQL.
- Familiarity with a scripting language, such as Perl or Shell script.
- Experience with web protocols, such as JSON and XML.
- Strong understanding of web application functionality, including HTTP and HTML.
- Familiarity with programming languages, such as Java, C++ and Python.
- Hands-on experience in using TDD (Test-Driven Development) methodologies and Agile software development best practices to design and implement applications.
- Experience with source control systems, such as SVN or GIT.
- Familiarity with version control systems, such as Mercurial or Git.
- Experience with NoSQL databases, such as MongoDB and Cassandra.
- Basic understanding of security concepts, including encryption technologies and authentication mechanisms.
- Knowledge of relevant software development methodologies and principles, such as agile software development and test-driven development (TDD).
- Ability to work both independently and in a team environment to turn requirements into fully-functional applications using the latest tools and technologies.
- Ability to balance multiple tasks in a fast-paced environment.
Top 15 Support Engineer Skills:
- Storage and Retrieval of Information:
- Media and Storage Technologies:
- Tools and Data Management:
- Problem Solving in Technology Areas:
- Operational Support Operations:
- Quality Assurance/Quality Control:
- Database Administration:
- Application Development/Programming Languages:
- Networking Technologies/Protocols:
- LAN Operations/System Administration:
- File Management & Security Techniques, Commands, Tools, and Systems (Security): 12. Intrusion Detection and Intrusion Prevention:
- Linux Administration/System Administration:
- Network/System Operations:
- Network Security:
Support Engineer Interview Tips & Guidelines:
- No matter what job you are applying for, you need to clearly explain the reason why they should hire you, and why they should choose your resume over another candidate’s resume.
- The most common mistake that people make is to write the same resume for every job they apply for. This is a sure-fire way of being ignored because you have made it so obvious that you’re only applying to find something better, or worse, you’ve applied for jobs that your skills aren’t suitable for.
- Be aware of the fact that companies will want to see your skills in practice, and if they’re not able to find any evidence of these online, then there’s a good chance that you’ll be overlooked.
- Make sure you have a balanced portfolio of your best projects to hand, and make sure you have the contact details for each employer ready to give out if they ask for it.
- Have some behavioral questions ready in case you get asked them towards the end of the interview. Avoid giving one word answers, and instead use them to talk about yourself, and how your skills and experiences can help them achieve their goals in the future.
- If you get the job and they want you to work from home or away from the office, make sure that you have some sort of way of contacting them to discuss. This could be by phone or face-to-face, so do make sure that you have it sorted out.
- If they offer you a salary and previous experience, then do your best to negotiate for more money (especially if it’s a large company).
- If you’re asked to do work that you’re not used to, ask the boss or your manager what they expect you to do. Don’t make assumptions, just ask them.
- If you know that you don’t have all of the required skills for a specific project, then be honest about it and try to find a way in which you can still help them achieve their goal without putting your own skills in jeopardy.
Support Engineer Resume Objective:
The support engineer resume objective is a great place to demonstrate your ability to provide outstanding customer service. This is an important quality for an engineer because without support, everything else falls apart. Show that you are able to thrive in a customer-focused environment by writing about how you’re dedicated to going above and beyond for your clients. After all, this is the kind of thing that will make or break your career as a support engineer.
- Use a resume objective to highlight your customer service skills. Include customer service examples that demonstrate your ability to go above and beyond for clients.
- Focus on real world experience first, then move onto the technical skills that you have already acquired.
- Make sure you keep the tone of your resume objective professional and formal. A resume with a fluff or a joke will turn off most recruiters fairly quickly, so resist the urge to be funny here.
- Don’t use a resume objective that focuses on customer service skills in a technical area. Keep it simple, because these will be the most important parts of your resume, and you don’t want to overwhelm your reader with an over detailed description.
- Use sentence structures that are easy to read, and make sure you are using correct English grammar so that the recruiter doesn’t have to hunt around for expected phrases in your resume.
- Don’t go overboard with the details when writing your resume objective.
Support Engineer Cover Letter:
The support engineer cover letter is the way that you are able to get the opportunity to sit down and speak with your potential employer, so make sure that you put your best foot forward with this document. It’s an excellent way for you to demonstrate your writing skills, and it will also give you a chance to prove how much of a value-add you will be for their company.
- Include some impressive writing techniques in your cover letter if you want to impress the hiring manager. This could be the use of dangling modifiers, appropriate punctuation, or even some educational writing resources if you have them.
- Keep your cover letter serious. Avoid using jokes or humor in this document because it will come off as unprofessional.
- Use strong body language verbs to demonstrate that you are passionate about what you are doing with your life at home and at work. If you can show the hiring manager that you have ambition, then they are going to be much more interested in hearing what it is that you have to say.
- Use examples of how you have gone above and beyond in the past to demonstrate your desire for excellence and your determination.
- Include a best time to reach you during the day time or at night depending on the requirements of your specific job. Some employers are open 24 hours a day, and others are only available for certain hours, so make sure that you’re prepared to have some flexibility with this aspect of your job search if necessary.
- A resume is the first impression that a potential employer has of you. Get it right, and you could be on your way to an interview, or even a job offer.
- A cover letter is the second impression that your potential employer has of you. As with a resume, this is always the most important part of your job search, so make sure that it doesn’t go unnoticed.
- A resume and cover letter are both documents that provide vital information for a potential employer.