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Technical Support Associate Resume Sample
Technical Support Associate
Two years of working experience in IT operations and accumulated skills like technical troubleshooting, team management and process training. Critical thinker who addresses client support issues quickly and who consistently exceeds performance standards.
- Enthusiasm for knowledge sharing and people growth. Good spoken and written etiquette. Quality focused and proactive.
- Excellent technical problem solving
- LAN/WAN design and implementation using Cisco routers, hubs and switches. Router configuration using IP protocols like RIP (V1, V2), OSPF and EIGRP. Clear understanding of Sub-netting, IP addressing and OSI model
- Software: Windows operating system, MS Office applications, Cisco Webex, Jabber, Windows remote assistance, Active directory and Software centre.
Technical Support Associate
Google Inc, United States
- Provided support to IBM External commercial account end-users across North America, EMEA, and Asia-Pacific via Chat, phone, and email.
- Handled complex technical issues, document solutions, and effectively provide timely resolution to all product-related technical issues experienced by clients. Provided remote infrastructure support and performed problem cause analysis. Monitored backlog tickets to meet the Service level agreement. Engaged concerned teams to work on high priority issues to deliver timely resolution. Analyzed the priority of the case and involved the Incident management team to declare a global issue when necessary.
- Collaborated with colleagues and other internal organizations to provide superior customer service. Maintained good communication and build a rapport with the clients.
Electronics and Communication Engineering
New York Institute of Technology
Career Expert Tips:
Technical Support Associate Resume Writing Guide
If you’re looking for your first job in a technical field, there’s no better way to land the job than with a strong resume. If you’re an experienced support agent with experience in this field, you might be wondering how to make your resume stand out from other applicants. Here’s how to write a resume that will get you noticed, and tips from industry professionals on how to tailor your resume for the type of job you’re applying for.
How to start your resume: Begin with an objective. A product manager’s first task is finding the job he or she wants. You should lay out a specific goal for your resume, and then state it in the first paragraph or two.
Break down your Objective into two sections: Objective and Skills.
The first job you want to illustrate on your resume is the one that you accomplished for the most number of days. This means that if you have experience as a product manager, you should highlight how long or how many products your company released. If you are looking to be a design engineer, look at the number of parts designed and then look at how many parts were manufactured. Make sure to make this section as specific as possible with quantifiable data, and understand this is what will make your resume stand out.
Save the Skills section for last. You can start with your greatest weakness, but keep this section focused on the skills you want to showcase.
Regardless of the experience, you have in your field, you must show that you are qualified for that job by highlighting your accomplishments through specific information about your projects and responsibilities. A resume is not a list of everything on which you worked in the past; it is a way to show how those projects and experiences help prove that you are qualified for a job.
How to write a Technical Support Associate Resume:
Technical Support Associate is a “W2” position, and this means that you do not need to make any money to support yourself financially. However, the majority of positions in this industry pay $20 – $30 an hour, which is about the median for full-time employees. If you have experience or skills in other fields such as customer support or sales, you might be able to find work as a consultant or freelance writer.
Step by step guide to Writing a Resume
Use the example resume below as a model. Items in bold are highlighted, items in orange are optional; remember you can remove anything that is not applicable for you. The resume includes a cover letter as well for those who do not wish to continue with their resumé or may need some extra help with their letter.
- Contact Information for Technical Support Associate Resume: In this section you can list your name, address, phone number, email address and any other contact information such as Skype. If you have a LinkedIn profile or website you should consider including those in this section as well.
- Summary of Professional Experience for Technical Support Associate Resume: This section is used to highlight your greatest achievements. You should focus on the job that you are applying for and only include relevant experience in regards to the position. Use quantifiable data if at all possible; i.e. the number of customers serviced. This section should be short and to the point. You can also use this section to state your intentions for your entry-level position; i.e. what you want to do in the future within the company/industry, or how you view yourself at this stage of your career.
- Education for Technical Support Associate Resume: List any education that relates to the field or job for which you are applying for complete with name, location, and date completed.
- Skills for Technical Support Associate Resume: List any technical skills that relate to the job position for which you are applying with a short description. You can also use this section to highlight your greatest weakness as it relates to this position.
- References for Technical Support Associate Resume: If you have a previous employer who would be willing to verify your work, or any references such as family or friends, or mentors that you feel would be able to verify your work ethic, lists them here.
- Contact Information for Technical Support Associate Resume: If you have a previous employer who would be willing to verify your work, or any references such as family or friends, or mentors that you feel would be able to verify your work ethic, lists them here.
- Cover Letter for Technical Support Associate Resume: Include a cover letter that indicates why you are applying for this job and why it is a good fit with your career goals. This should be short and to the point and clearly state why you are writing in relation to this position.
List of Typical Responsibilities For a Technical Support Associate Resume:
- Provides customer support.
- Manages and troubleshoots internal support issues.
- Coordinates the provision of services to customers via multiple channels or software applications.
- Maximizes productivity in the support department by minimizing maintenance needs, immersing oneself in the environmental factors that impact performance, using a variety of proven techniques to improve the accuracy and quality of responses, and identifying opportunities for improvement with existing systems or procedures.</ol>
- Provides technical support to customers.
- Develops and maintains relationships with all levels in the organization, including managers, directors, and the executive level.
- Prepares documentation for a variety of technologies.
- Provides functional support for business applications and software programs or operating systems.
- Performs other duties as assigned.
Top 10 Must-have Technical Support Associate Skills:
- Technical Support:
Able to define an issue from the first-hand experience.
- Problem Solving:
Able to identify a solution and implement it in a repeatable manner.
- Analytical Skills:
Able to analyze data and draw conclusions from it.
- Interpersonal Skills and Communication:
Able to work with different personalities in solving the problem along with being able to communicate fairly effectively both verbally and in writing, both on internal teams and external customers.
- Attention to Detail:
Able to complete tasks with minimal supervision, and able to clearly document the process.
Able to remain consistently punctual and accountable, even in the face of unexpected events.
- Time Management:
Able to prioritize tasks effectively while keeping deadlines in mind.
- Organizational Skills:
Able to organize a workspace in a logical manner, able to define a system for interacting and communicating with coworkers.
- Problem Analyzing:
Able to define a problem, identify its root causes, and devise a solution.
- Positive Attitude:
Must have a positive attitude towards customers (or internal clients) and be able to deal with their issues in a professional manner.
Tips to write a Technical Support Associate Resume Summary:
Thanks for your interest in a career with HP. I thought I’d put together a resume summary for you to help with building your resume. As we all know resumes are sometimes viewed as “overkill” but I believe it’s good to make sure everything is included and that you have covered all the bases!
With over 20 years of experience in the computer industry providing technical support to customers, I’ve built up plenty of knowledge and skills that would make me a valuable asset to any organization.
I’ve worked as a computer technician, computer sales consultant, computer marketing consultant and have my Microsoft Certified Professional (MCP) certification to prove I know what I’m talking about.
If you have any questions about me or my abilities please don’t hesitate to contact me.
“Highly skilled and knowledgeable computer technician with 20 years experience providing technical support to companies ranging in size from small businesses to international enterprises”
How to write a Technical Support Associate Resume with No experience:
For those who have never worked in IT before, I find that a great first step is to create an entry-level resume. Unlike the more traditional resumes, this type of resume is composed of a very simple and short skills section instead of the more typical work experience section.
In this entry-level Technical Support Associate Resume example, I’ve provided a skills listing which includes the most desirable qualities in an entry-level candidate. Of course, not all resumes will be exactly the same; for example, if you were to have any IT certifications or specialized training, it would make sense to include them in your specific resume.
A non-exhaustive list of skills for the entry-level Technical Support Associate is listed below:
- Strong communication skills with the ability to write clearly and concisely
- Excellent interpersonal skills with the ability to work with others in a team environment
- Computer proficiency with an understanding of basic computer operations and Microsoft Office applications such as Word, Excel, PowerPoint, Outlook, and Access
- Knowledge of TCP/IP and INTEL Windows operating systems
- Knowledge of Microsoft networking standards and protocols
- Good problem-solving skills with the ability to identify and resolve complex issues using networking technologies
- Flexibility with working unstructured hours as needed and as needed on a part-time basis
- An understanding of computer operations in a technical support environment such as patching, system configuration, troubleshooting, support, etc.
How to write a Technical Support Associate Cover Letter:
A cover letter guides the reader to your resume and speaks to the hiring manager about your qualifications. View full information on Cover Letter guide here.
- If you are going to write the cover letter on the same day as your resume, it is a good idea to set aside two hours.
- Try to avoid writing cover letters that sound like resumes. Cover Letter objectives: Why you want this job: address the need for qualification in job-related requirements and skills; explain how your experience qualifies you for a career in this position; explain why you are qualified for this opportunity. It’s also a good idea to use your cover letter as a chance to sell yourself beyond your skills and experience.
- Look at the job description, read it carefully and make sure you are addressing the right points
- After you have looked at the job description for a few minutes, start talking aloud about what you see. Even if no one is listening, talk about why those words are there and what they mean. Then, write down your thoughts. The more practice you have talking about these things, the better off you will be in your cover letter.
- Demonstrate your skills, knowledge, and experience in a way that will get you noticed
- The secret to a perfect resume is using the right keywords
- Make sure that you are portraying “you” well and cover all your skills
When it comes to making your resume, it can be easy to forget what truly makes the job. To effectively demonstrate your experience in a way that will get you noticed, there is a certain formula to follow.
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