Technical Support Respresentative CV Template

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Richard Edward

Technical Support Representative

Summary

To a secure a challenging career in a reputed organization and gain a performance oriented role in the field of IT. The expertise and experience gained in this field will no doubt be used to develop multifaceted solutions executed with efficiency and also to further the growth of the Company.

Skills

  • MSQL
  • POSTGRES SQL
  • CMS
  • JAVASCRIPT
  • HTML
  • DATABASE
  • HARDWARE REPAIR
  • MICROSOFT
  • NETWORK PROTOCOL
  • PHOTOGRAPHER

Work Experience

Technical Support Representative

Xerox Company

Sep 2013

  • Troubleshooting Asus Desktops, Laptops and Tablets with software or hardware problems.
  • Create shipping labels for the units to be sent in for servicing.
  • Assist Overseas clients in troubleshooting there Asus units before sending them in for servicing. 

Technical Support Representative

Accent Marketing Company

Nov 2013

  • Troubleshooting Asus Desktops, Laptops and Tablets with software or hardware problems. Create shipping labels for the units to be sent in for servicing.
  • Assist Overseas clients in troubleshooting there Asus units before sending them in for servicing

International Gaming Technology/ GTECH

Control room and Computer Operator\Technical Support Representative

Jul 2018

  • Assist with the daily national Cash Pot draw.
  • Provide technical support to auditors from Supreme Ventures and KPMG.
  • Creating Phone card request and decrypting them so they can be sold.
  • Monitoring and backing up the system throughout the day.
  • Providing helpdesk support throughout the company.
  • Managing computer logs and also assigning or recovering equipment that was distributed
  • Logging tapes and ensuring all data is secured and stored accordingly.
  • Assisting agents with troubleshooting steps to rectify any technical difficulty they have.
  • Assist with taking customer calls while providing excellent and professional services.
  • Working alongside with Supreme Ventures Limited managing agents accounts re-installation, removal or reinstallation and relocations.
  • Assisting technology manager with technical projects.
  • Providing technical support for flex board.
  • Updating and creating fresh content for in-office announcements for the flex board.
  • Editing video content for research purposes.                

Technical Assistant

Jamaica Stock Exchange

Present

  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Follow up with customers and users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Resolve technical problems with Local Area Networks and Wide Area networks
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
  • Help update training manuals for new and revised software and hardware
  • Train computer users as necessary
  • Clean up computers

Education

CSEC

San Jose State University

May 2009


CSEC

Northeastern University

Jun 2012


Languages

  • English
  • French
  • Arabic
  • German

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