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Ticketing Reservation Resume Sample
Ticketing & Reservation
Personable, dependable, honest leader offering 5 years of success as a consultant and service agent. Passion for delivering excellent customer service at every interaction. Dedication, commitment, and integrity are three important aspects through which I live to help me progress in my career within the travel & hospitality industry.
- International Travel and Tourism Management
- Interpersonal skills
- Ability to work under pressure
- Strong written, verbal, and organizational skills
- Travel Agency and Tour operations techniques
- Front Office Management
- Housekeeping and Laundry Management
- Sales and Marketing
Assistant Manager Ticketing & Reservation
Eaze My Trip
- Supervising and supporting the team with the aim of achieving optimal passenger satisfaction and consistent service levels.
- Resolved difficult issues/problems pertaining to travel on daily basis whilst trying to ensure no additional costs are met to both the company & client.
- Act as the point of escalation for any queries.
- Ensure appropriate processes are followed in relation to handling of money, refunds etc.
- Keep the department updated with relevant changes in the industry and airline products and services
- Sell travel packages.
- Plan tour itineraries, applying knowledge of travel routes and destination sites.
Ticketing & Reservation Consultant
Eaze My Trip
- Broadened my knowledge on how the marketing and sales structure of the tourism industry works.
- Learnt how to close sales by keeping the customer engaged and giving feedback on time. This also improved my time management and enabled me to work under pressure.
- Dealing with different kinds of clients on a daily basis allowed me to think out of the box.
- Handling basic accounts, following up on payment collections has taught me to be firm and humble at the same time, as both are equally important in order to maintain a good relationship with the client.
Travel Hut Limited
- Enhancing my knowledge and skills in the tourism and hospitality industry by dealing with ticketing, tour quotes and bookings.
- It has also enhanced my customer service, communication skills and made me a better team player.
- Handling administrative duties improved my organizational skills.
Park Lane Hotel
Front Office Management January 2015 – February 2015
Housekeeping and Laundry May 2014 – June 2014
- I covered the guest relations desk, front desk, reservation office, concierge, the lobby shop and the business center.
- Some of the skills gained are; Patience, good work ethics, how to be approachable and customer relationship.
- I understood the importance of completing tasks on time and guaranteeing customer satisfaction at all times.
Bachelor of Science, Tourism Management
United States International University – Africa, Nairobi
Career Expert Tips:
Ticketing Reservation Resume Writing Guide:
Ticketing reservation resume writing is a skill that will help you find the perfect job search. Customizing your resume and cover letter is an important part of the job hunt process, and can set you apart from other applicants. Take some time to perfect your resume by following this guide for tips from industry professionals. You’ll be able to showcase your skills and experience in a way that will get you noticed. If you’re looking for a job, the ticketing reservation resume writing guide below is a must-read!
There are many different types of jobs out there, and not every resume will be the right fit for every position. To make sure your resume is the right fit, you have to customize it to each position you’re applying for. That means different versions will need a different writing style and tone. Here are a few examples of resume types:
Resume templates: These are generally basic and should be used by anyone looking for work in their field. So if your name doesn’t match up exactly with the job title, but you’re confident that you can handle the tasks listed, then use a template.
These are generally basic and should be used by anyone looking for work in their field. So if your name doesn’t match up exactly with the job title, but you’re confident that you can handle the tasks listed, then use a template. Skill-based resumes: These are ideal for someone with a very specific skill set and experience. It’s important to use this format because it shows employers that you aren’t just applying for any open position – you have an eye on a particular opportunity.
These are ideal for someone with a very specific skill set and experience. It’s important to use this format because it shows employers that you aren’t just applying for any open position – you have an eye on a particular opportunity. Career-based resumes: These resumes are more of a formal resume, showing that you’ve been in the same field for at least three years. This is also best suited for someone who has been in the position long enough to base their career off of it.
How to write a Ticketing Reservation Resume:
Here is the step-by-step guide to writing a resume that will get noticed. Follow this guide to customize your resume with the features you need to impress potential employers. By following this guide, you can improve your chances of getting a job interview or an interview offer even if you don’t have any experience in the industry.
The Ticketing Reservation Resume Writing Guide is designed to help skilled and non-skilled candidates write resumes that will be more likely to get them interviews or job offers.
- Contact Information for Ticketing Reservation Resume:
Include your contact information On your resume, include your name, phone number, address and email so that employers have a way to contact you. If you’re applying for a specific position at a company, include the name and complete contact information for that company.
- Summary for Ticketing Reservation Resume:
Include a Summary that is 75 words or fewer, but concise. Your summary should include the topic of your resume, so use this space to share your qualifications:
Why you are the best fit for the position:
This is a great place to highlight why you are qualified for the job. It’s personal and can help convince an employer that they should give you an interview. Think about what skills or experiences make your a good candidate for this role.
- Skills and Qualifications:
Qualifications are the skills that employers are looking for in a candidate. This section lists the skills, knowledge, and abilities that relate to the job and will help you be more successful at that job. Try to use quantifiable skills like “Managed a team of 10” or “Achieved quarterly sales targets.”
- Work Experience in Your Ticketing Reservation Resume:
This is one of the most important parts of your resume. Here’s where you will list your work history.
List of Typical Responsibilities For a Ticketing Reservation Resume:
- Reserve seats on flights or trains, including seat numbers, travel dates, and time.
- Travel to pick up tickets at the airport.
- Cancel or reschedule reservations.
- Obtain airline receipts for lost baggage and property damage claims.
- Check-in passengers and retrieve their luggage from the baggage claim carousel.
- Answer questions about the flight.
- Check passengers in and prepare their boarding passes.
- Put luggage on the conveyor belt for screening and inspection by security officers.
- Answer passengers’ questions.
- Find transportation for passengers to other locations, such as airports or train stations.
- Obtain hotel reservations for stranded travelers.
- Make reservations by telephone.
- Answer questions about the hotel rooms, including directions to the hotel.
- Arrange for shuttle service to and from the airport or train station.
- Answer questions about the service.
- Assist passengers checking in and out of hotels, provide assistance with luggage, or assist with other needs.
- Plan a trip by analyzing one’s travel preferences, destinations, and budget restrictions.
Top 10 Must-have Ticketing Reservation Skills:
- Communication Skills – Communication skills are key to leading a team of ticketing agents, currently being the most important skill for a ticketing agent.
- Listening Skills – Listening skills will help you solve your customer’s issue in their own words, rather than simply repeating your own answer with not much detail.
- Problem-Solving Skills – Problem-solving is one of the most important skills one must have when working in customer service, especially if you are handling complaints from customers.
- Organizational Skills – Organizational skills are vital for ticketing agents, as they need to be able to manage a team of ticketing agents and keep track of orders, issues, and rewards.
- Teamwork Skills – Teamwork and communication skills are two other important tools for a ticketing agent. If you manage a team of agents, it is important that you train your team in these skills to ensure each agent has the tools they need to succeed.
- Active Listening – By actively listening, you will be able to gather important information and establish a connection with the customer.
- Writing Skills – The ability to write clearly and concisely is another essential skill for a ticketing agent.
- Computers Skills – Computers skills are used when dealing with computing systems, tickets, or reports
- People Skills – People skills are crucial in any customer service job. People skills will also be important when dealing with fellow agents, vendors, and customers.
Tips to write a Ticketing Reservation Resume Summary:
The Career objective area of your Ticketing Reservation Resume should contain elements of the job you’re applying for. For example: If you are applying for an Accounting position, your career objective can be something like “An Accounting career in which I am responsible for managing a balance sheet” or “An accounting career in which I am responsible for balancing books.”
As a Ticketing Reservation Resume Summary, you must include information regarding your education and experience altogether. If you are a caterer, for example, this section might look something like this:
“I hold a Bachelor’s degree in nutrition from [insert name of college] and have worked as a caterer since 2006. I have experience as a waitress.” This information is designed to show the reader that you’re qualified for the position.
Included in your education section of your Ticketing Reservation Resume Summary should be information regarding your areas of specialty.
“I have been [insert position] at [insert company name] since March 2008. In this role, I have had experience with planning and implementing the sales budget for the Western Division. My primary duties include managing accounts receivable and accounts payable, overseeing payroll, and scheduling staff.”
How to write a Ticketing Reservation Resume with No experience:
- When creating your resume, be sure to clearly present all relevant experience, including the company name. You must present your work history in an organized way that is easy for the employer to understand.
- Do not include keywords that may be a deal-breaker for the employer – or make them bold and large so they are easier to see.
- There are guidelines for filling out a ticketing reservation resume (TSR) analysis of skills, experience, and training:
- Describe your work history in the correct order.
- Do not list all jobs or schools you have worked at; focus on jobs relevant to the job interview, not everything you’ve done in your life. Be sure to use the appropriate job titles for each position. Identifying an employment period that is less than one year will help the employer see how quickly you can learn.
How to write a Ticketing Reservation Cover Letter:
- Introduction (1-5 sentences)
- Work Experience (List the companies you worked with starting with the most recent and working back to the first job.)
- Education (List educational institutions attended.)
- Links to online portfolios or examples of your work as needed
- Skills section (This list demonstrates that you have skills specific to Ticketing Reservation in terms of your experience, education, and general capability for the job. For every job you’ve held, list specific skills that apply to the position.)
- References (List only people that are familiar with your work experience.)
- Closing (In this section you should reiterate your interest in the position and thank the reader for reading your application.)
- The ticketing field is one of the largest and most exciting industries to enter.
- With all the information available about the industry, it’s easy to feel overwhelmed by it and not sure where to begin.
- The best thing you can do is find a guide that will help you understand the different types of jobs available, as well as how to approach each.
- This guide will help inform you on everything that goes into making booking tickets for a festival, concert or sporting event.
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