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An individual with ability to multi-task, solve problems, prioritize, organize, and effectively communicate with all levels of staff and meet deadlines required in providing outstanding administrative support to the management.
- Oral & written communication skills
- Customer service skills
- Self motivated
- Attention to detail
- Problem solving skills
- At Greens & Views community – a bridge between site staff and higher management, assisting site managers, preparing quotations, site timesheets, conveying requests from staff to management.
- Working on Client based software- ICMS ( Integrated Community Management System) for managing community issues raised by client.
- Worked along with client (Emaar Community Managemnt) in processing invoices, subcontractor and customer queries.
- Assisting customer queries, issuing access cards, preparing NOC’s ,worked on Sakani (client application) and coordinating with Facility Management team to provide customer resolutions.
- Customer support (non- voice) for Web hosting company owned by Endurance International Group.
- Troubleshooting website and email related issues over chat.
- Identifying issues by checking logs and fixing them accordingly.
- Multitasking ability to handle 3 different issues simultaneously.
- Enhanced knowlege in Web hosting.
- L2 production support for Three (Ireland) project.
- Experienced in Issue analysis, Identification of bug and the workaround.
- Understanding & analysis of user requirement for minor enhancements.
- Worked with L3 team ,involved in Client Interactions with response to queries.
- Mentoring junior employees and providing them with hands on training and guidance.
- Database : MS SQL Server 2008, Tools : ETL tools – Datastage and Talend, Hyperion performance suite, BMC remedy tool, Teradata SQL Assistant.
Bachelor’s in Computer Science & Engineering
12th – Pre University
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