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William Blake



An individual with ability to multi-task, solve problems, prioritize, organize, and effectively communicate with all levels of staff and meet deadlines required in providing outstanding administrative support to the management.


  • Oral & written communication skills
  • Flexibily
  • Customer service skills
  • Organised
  • Self motivated
  • Attention to detail
  • Problem solving skills

Work Experience


Emrill Services LLC


  • At Greens & Views community – a bridge between site staff and higher management, assisting site managers, preparing quotations, site timesheets, conveying requests from staff to management.
  • Working on Client based software- ICMS ( Integrated Community Management System) for managing community issues raised by client. 
  • Worked along with client (Emaar Community Managemnt) in processing invoices, subcontractor and customer queries.
  • Assisting customer queries, issuing access cards, preparing NOC’s ,worked on Sakani (client application)  and coordinating with Facility Management team to provide customer resolutions.

Junior Administrator

Diya Systems

Sep 2018

  • Customer support (non- voice) for Web hosting company owned by Endurance International Group.
  • Troubleshooting website and email related issues over chat.
  • Identifying issues by checking logs and fixing them accordingly.
  • Multitasking ability to handle 3 different issues simultaneously.
  • Enhanced knowlege in Web hosting.

Software Engineer

Tech Mahindra

Dec 2017

  • L2 production support for Three (Ireland) project.
  • Experienced in Issue analysis, Identification of bug and the workaround.
  •  Understanding & analysis of user requirement for minor enhancements.
  • Worked with L3 team ,involved in Client Interactions with response to queries.
  • Mentoring junior employees and providing them with hands on training and guidance.
  • Database : MS SQL Server 2008, Tools : ETL tools – Datastage and Talend, Hyperion performance suite, BMC remedy tool, Teradata SQL Assistant.


Bachelor’s in Computer Science & Engineering

San Jose State University

Jun 2016


12th – Pre University

Northeastern University

Mar 2012


  • English
  • French
  • Arabic
  • German

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