Certified Quality Manager

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Richard Watson

Certified Quality Manager


Dedicated Quality Management personnel with a 12-years track record of providing outstanding quality standards that are followed in the development, delivery and execution of products and services. Experienced in improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct regular Quality management system. Excellent communication skill, active listening, organizational talents, physically fit and adaptable with the capability to work in various work environments. 


  • Strong Communication & Interpersonal Skill
  • Experienced in working with Cross-functional teams
  • Strong Adaptability
  • Self-motivated
  • Critical Thinking
  • Problem Solving
  • Team Player
  • Proficient in Microsoft Office and SAP-ERP
  • Quality management expertise
  • ASITE Oracle Software
  • ACONIX Oracle

Work Experience

QA/QC Manager

Combined Group Contracting KSC – Abu Dhabi , UAE


  1. Preparing the Technical Proposal as per RFP /RFQ/ Technical Submission Returnable documents of tender’s as per requirements. 
  2. Preparation of prequalification, solicitation of interest (SOI) documents for the PQ compliance checklist and tenders.
  3. Preparing bids on behalf of clients based on their specifications and requirements
  4. Create, maintain and update data base of components required to complete proposals
  5. Attend clarification meetings with Client when required.
  6. Coordination and cooperate with the local sales, regional solution acquisition team and the regional project engineer to create a proposal that includes: basic engineering design, system architecture, process flow, value proposition and quotation.
  7. Liaising with suppliers/manufacturers/project team members on pricing and technical compliance.
  8. Generate project specific quality plans, Method statements and ITPs for civil and infrastructure all over CGC Projects
  9. Manage and oversee project quality to ensure compliance to codes, standards, regulations, project specifications, and QMS requirements.
  10. Verifying that the company quality policy, is fully understood, implemented, operated and maintained. 

Lead Quality Manager

China Railway Construction Corporation – Abu Dhabi , UAE

Aug 2022

  1. Implement the QA/QC management system at site
  2. Identify and develop Method statements & Inspection Test Plan (ITP) in line with Client/ER QA/QC  requirements, specification and EN/BSEN standards.
  3. Updating the Consultant Quality Monthly dashboard for all incoming status documents and submitting to consultant by monthly.
  4. Preparation of Method statements and ITPs, Factory acceptance test reports, and design qualification reports.
  5. Site Materials testing as per the ITP frequency and project specification.
  6. Attend the meeting with Engineers and ER client for the Track WARs.
  7. Check the materials at site for fastening system, Prime Rails of LWR & CWR rails it’s complying with FAT requirements and approval submittals.

Sr.QA/QC Engineer

Combined Group Contracting Emirates LLC.- Abu Dhabi – UAE

Jan 2020

  1. Ensure implementation of the Quality Management System. 
  2. To establish Company Quality Plan including Quality Policy (based on Corp. QHSE Policy) and continually improve it.
  3. Demonstrates the achievement of quality objectives and targets
  4. Assist and coordinate with the QHSE Team Leader and all personnel assigned to the project in establishing an overall Company Quality Management Plan based on Companies QHSE Management standards and Project requirements.
  5. Advise on setting up the improvement guidelines for Company Quality Management System to employees. Ensure improvements are implemented and results are feedback to employees.
  6. Responsible for ensuring that Company Quality Management policy, plans and procedures are implemented effectively and are suitable for the their purposes and use for which they are intended.
  7. Develops the existing Quality Management System as necessary with additional procedures/instructions for station-specific aspects
  8. Establish Project Quality audit program & schedule and perform the Project Quality Audit within the project organization.
  9. Report the Project Quality Audit Results to Corporate QHSE Team Leader and Project Manager.

QA/QC Engineer

AL JABER Group of Companies – UAE

Jun 2015

  1. Preparation and implementation of QA/QC policies and procedures 
  2. Carry out audits for ISO 9001, 14001 and OHSAS 18001 and recommend the necessary corrective actions and measures
  3. Monitor policies and procedures and report any areas where improvement is required
  4. Assist the Project/Construction Managers in reviewing the contractor’s specific quality plans and produce recommendations
  5. Ensure timely and effective resolution for QA or QC issues, in coordination with Construction Manager/Consultant/Department Head
  6. Perform all daily inspection and test of the scope and character necessary to achieve the quality of construction required in the drawings and specifications for all works under the contract performed ON or OFF site.
  7. Develop method statement for the activity including risk assessment and job safety environmental analysis and Inspection Test Plan and Checklist based on specifications of the project.
  8. Coordinating with independent Test laboratory for sampling of concrete and monitor the quality of concrete received and report to QA/QC Manager and Construction Manager any deviations from specified requirement.



San Jose State University

Sep 2015

Applied Civil Engineering specialization

B.Sc (Hons)

Northeastern University

Sep 2012

Applied Pass & Hons Civil Engineering

Civil Engineering Associate Diploma

Arizona State University

May 2007

Civil Engineering Technology


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The Role and Responsibilities of a Certified Quality Manager

Welcome to our comprehensive guide on the role of a Certified Quality Manager (CQM). In today’s fast-paced and competitive business landscape, ensuring the quality of products and services is paramount. This is where a Certified Quality Manager comes into play. In this article, we will explore the multifaceted role of a CQM, the qualifications and skills required, and how to create an effective resume to land your dream job in quality management.

What is a Certified Quality Manager?

A Certified Quality Manager, often referred to as a CQM, is a professional responsible for overseeing and managing the quality control and quality assurance processes within an organization. They play a pivotal role in ensuring that products or services meet or exceed customer expectations and comply with industry standards and regulations.

The CQM is a key player in maintaining and improving the quality management systems of an organization. They work collaboratively with cross-functional teams, provide leadership in quality-related matters, and drive continuous improvement initiatives to enhance overall quality and efficiency.

Certified Quality Manager Job Requirements

Becoming a Certified Quality Manager is a journey that requires a specific set of qualifications, skills, and experiences. Here are the key requirements for this role:

  • Educational Background: A Bachelor’s or Master’s degree in a relevant field such as Quality Management, Engineering, Business Administration, or a related discipline is typically required.
  • Certifications: Obtaining certifications such as Certified Quality Manager (CQM), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or Six Sigma certifications (e.g., Green Belt or Black Belt) is highly beneficial and may be required by some employers.
  • Industry Knowledge: In-depth knowledge of quality management principles, methodologies, and standards such as ISO 9001 is essential.
  • Leadership Skills: CQMs must have strong leadership and management abilities to lead quality improvement projects and teams effectively.
  • Communication Skills: Effective communication is crucial for collaborating with various departments and stakeholders, as well as for reporting on quality metrics and initiatives.
  • Analytical Skills: The ability to analyze data and identify trends or issues related to product quality is a core skill for CQMs.
  • Problem-Solving Skills: CQMs should excel in problem-solving and root cause analysis to address quality-related challenges and implement corrective actions.

Additionally, a track record of practical experience in quality management roles, including progressively responsible positions, is often required to become a Certified Quality Manager.

Responsibilities of a Certified Quality Manager

The role of a Certified Quality Manager encompasses a wide range of responsibilities aimed at achieving and maintaining high-quality standards within an organization. Let’s delve into the core responsibilities of a CQM:

  • Quality Planning: Develop and implement quality strategies, policies, and procedures to ensure products or services meet quality standards.
  • Quality Control: Oversee quality control processes to monitor and evaluate product or service quality at various stages of production or delivery.
  • Quality Assurance: Establish and maintain quality assurance systems and practices to prevent defects and ensure compliance with quality standards and regulations.
  • Quality Improvement: Identify areas for improvement, lead quality improvement initiatives, and implement corrective and preventive actions to enhance overall quality.
  • Team Leadership: Provide leadership and guidance to quality teams, fostering a culture of continuous improvement and excellence.
  • Data Analysis: Analyze quality data, customer feedback, and performance metrics to make informed decisions and drive quality-related improvements.
  • Auditing: Conduct internal and external quality audits to assess compliance with standards and identify areas for improvement.
  • Regulatory Compliance: Ensure the organization’s compliance with relevant quality and regulatory standards, including ISO certifications.
  • Supplier Quality: Collaborate with suppliers to establish quality expectations and monitor their performance to ensure the quality of incoming materials or services.
  • Customer Focus: Maintain a strong focus on meeting and exceeding customer expectations, addressing customer concerns, and improving customer satisfaction.

Each of these responsibilities contributes to the overall quality management efforts of the organization, ensuring that products or services consistently meet the highest quality standards.

Certified Quality Manager Resume Writing Tips

Your resume is your ticket to showcasing your qualifications and experiences as a Certified Quality Manager. To create an effective resume, consider the following tips:

  • Emphasize Achievements: Highlight specific achievements related to quality improvement, cost reduction, or process optimization in your previous roles.
  • Quantify Results: Use metrics and quantifiable data to demonstrate the impact of your contributions to quality management.
  • Customize for the Job: Tailor your resume to match the specific requirements of the job you’re applying for, emphasizing relevant skills and experiences.
  • Include Certifications: List any relevant certifications prominently to showcase your commitment to professional development.
  • Use Action Verbs: Start bullet points with action verbs to convey your accomplishments effectively.
  • Highlight Leadership: Emphasize your leadership and team management skills, as well as your ability to drive quality initiatives.

Your Certified Quality Manager resume should paint a clear picture of your qualifications and demonstrate your ability to excel in this critical role.

Certified Quality Manager Resume Summary Examples

Your resume summary is the first impression you make on potential employers. Here are some resume summary examples to inspire you:

  • “Certified Quality Manager with over a decade of experience in leading quality improvement initiatives and ensuring compliance with industry standards. Proven track record of achieving cost savings and enhancing product quality.”
  • “Results-driven Certified Quality Manager with a history of implementing effective quality control systems and leading cross-functional teams. Strong analytical skills and a commitment to continuous improvement.”
  • “Experienced Certified Quality Manager specializing in process optimization and quality assurance. Adept at driving quality-focused cultures and delivering measurable results.”

Choose a summary that best reflects your qualifications and aligns with the job you’re applying for.

Create a Strong Experience Section for Your Certified Quality Manager Resume

Your experience section should provide a detailed account of your career journey as a Certified Quality Manager. Here are some examples to guide you:

  • “Led a team of quality professionals in implementing Six Sigma methodologies, resulting in a 15% reduction in defects and a 20% increase in customer satisfaction.”
  • “Established and maintained a robust quality management system, leading to ISO 9001 certification and improved overall product quality.”
  • “Collaborated with suppliers to enhance the quality of incoming materials, reducing production defects by 25% and saving $500,000 annually.”

Each experience should provide insights into your role as a Certified Quality Manager and your impact on quality-related outcomes.

Education and Certifications for Your Certified Quality Manager Resume

Your educational background and certifications are essential credentials for a CQM. Here’s how to list them on your resume:

  • Bachelor of Science in Quality Management, XYZ University, 2010.
  • Certified Quality Manager (CQM), American Society for Quality (ASQ), 2011.
  • Six Sigma Green Belt Certification, International Association for Six Sigma Certification (IASSC), 2012.

These qualifications showcase your foundation in quality management and your commitment to professional development.

Certified Quality Manager Skills for Your Resume

As a Certified Quality Manager, you possess a unique set of skills that are crucial for success in this role. Here are the key skills to include on your resume:

Soft Skills:

  1. Leadership and Team Management
  2. Effective Communication
  3. Problem-Solving Abilities
  4. Analytical Thinking
  5. Attention to Detail

Hard Skills:

  1. Quality Management Principles
  2. ISO Standards Knowledge
  3. Data Analysis and Reporting
  4. Process Improvement Methodologies (e.g., Six Sigma)
  5. Regulatory Compliance

These skills collectively empower you to lead quality initiatives and drive improvements within your organization.

Common Mistakes to Avoid When Writing a Certified Quality Manager Resume

Creating a standout Certified Quality Manager resume is essential. Avoid these common mistakes:

  • Using a Generic Resume: Tailor your resume to each job application to highlight relevant experiences and skills.
  • Focusing on Duties, Not Achievements: Highlight accomplishments and how you contributed to quality improvement.
  • Neglecting the Cover Letter: A well-written cover letter can complement your resume and provide additional context.
  • Technical Jargon Overload: Use clear and concise language to ensure your resume is accessible to a broad audience.
  • Failure to Proofread: Typos and errors can detract from your professionalism, so proofread your resume carefully.

Avoiding these mistakes will help you create a polished and impactful resume.

Key Takeaways for Your Certified Quality Manager Resume

As you prepare your Certified Quality Manager resume, keep these key takeaways in mind:

  • Highlight your achievements and quantifiable results in quality management.
  • Customize your resume for each job application to emphasize relevant skills and experiences.
  • Showcase your certifications and commitment to professional development.
  • Use clear and concise language, and avoid common resume mistakes.

Now that you have the insights and tips you need, it’s time to craft a resume that truly reflects your expertise as a Certified Quality Manager. Your resume is your gateway to a fulfilling career in quality management.

Finally, feel free to utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the Certified Quality Manager job interview.