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Customer Service Resume Example
Professional Customer Service Representative with 9 years of experience in addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement
Customer Service Skills
- Clear communication
- Positive attitude
- Product knowledge
Marco Pharma Inc Aug 2015 Present
- I started this position with a license and zero experience. I am currently one of the senior techs;
- Responsible for data entry, solving insurance troubles. Customer service at POS, answering a multiline phone. Maintaining the pill counting machine
- Training new techs in all areas.
Health and Beauty Lead
Health & Beauty Inc Mar 2008 Aug 2015
- I started this position as a Price Changer, responsible for the price integrity of the department. Duties included:
- Getting weekly ads hung, regular price changes updated
- Helping with planogram changes in dept, as well as stocking on a nightly basis.
- Responsible for all department ordering/receiving and a fiveperson team.
- Achieving the highest sellthrough rates on seasonal.
Customer Service Representative
M&M Digital Inc – Aug 1995 Jul 2003
- Resolve customer inquiries via phone and email, consistently achieving the targets
- I have improved the system for following up with unsatisfied customers to recall back up to 10%.
- Trained and mentored 100 new employees on customer care services.
- Proposed a more efficient solution to handle the application to reduce the average customer time.
- Achieved 98% customer satisfaction rating to date.
- Reading Books
- Playing Tennis
- Exploring New Places
Masters in Business Management
University of Michigan – Oct 2018