Customer Service Resume Sample

Are you a customer service professional and looking for an exciting career? We have good news for you! use our professional customer service resume example. You don’t have to start writing from scratch. Just click “Edit Resume” and modify it with your details. Update the template fonts and colors have the best chance of landing your dream job. Find more resume samples.

Customer Service Resume Example

Customer Service Resume Example

Andrew Kevin
Customer Service


Professional Customer Service Representative with 9 years of experience in addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement

Customer Service Skills

  • Clear communication
  • Problem­solving
  • Positive attitude
  • Adaptability
  • Product knowledge
  •  Patience
  • Confidence
  • Professionalism


Pharmacy Technician
Marco Pharma Inc    Aug 2015 ­ Present

  • I started this position with a license and zero experience. I am currently one of the senior techs;
  • Responsible for data entry, solving insurance troubles. Customer service at POS, answering a multi­line phone. Maintaining the pill counting machine
  • Training new techs in all areas.

Health and Beauty Lead
Health & Beauty Inc    Mar 2008 ­ Aug 2015

  • I started this position as a Price Changer, responsible for the price integrity of the department. Duties included:
  • Getting weekly ads hung, regular price changes updated
  • Helping with plan­o­gram changes in dept, as well as stocking on a nightly basis.
  • Responsible for all department ordering/receiving and a five­person team.
  • Achieving the highest sell­through rates on seasonal.

Customer Service Representative
M&M Digital Inc –
Aug 1995 ­ Jul 2003

  • Resolve customer inquiries via phone and email, consistently achieving the targets
  • I have improved the system for following up with unsatisfied customers to recall back up to 10%.
  • Trained and mentored 100 new employees on customer care services.
  • Proposed a more efficient solution to handle the application to reduce the average customer time.
  • Achieved 98% customer satisfaction rating to date.


  • English
  • French
  • German
  • Spanish


  • Reading Books
  • Playing Tennis
  • Blogging
  • Exploring New Places


Masters in Business Management
University of Michigan
– Oct 2018