Customer Service Resume Sample

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Customer Service Resume Example

Customer Service Resume Example

Andrew Kevin
Customer Service

Summary

Professional Customer Service Representative with 9 years of experience in addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement

Customer Service Skills

  • Clear communication
  • Problem­solving
  • Positive attitude
  • Adaptability
  • Product knowledge
  •  Patience
  • Confidence
  • Professionalism

Experience

Pharmacy Technician
Marco Pharma Inc    Aug 2015 ­ Present

  • I started this position with a license and zero experience. I am currently one of the senior techs;
  • Responsible for data entry, solving insurance troubles. Customer service at POS, answering a multi­line phone. Maintaining the pill counting machine
  • Training new techs in all areas.

Health and Beauty Lead
Health & Beauty Inc    Mar 2008 ­ Aug 2015

  • I started this position as a Price Changer, responsible for the price integrity of the department. Duties included:
  • Getting weekly ads hung, regular price changes updated
  • Helping with plan­o­gram changes in dept, as well as stocking on a nightly basis.
  • Responsible for all department ordering/receiving and a five­person team.
  • Achieving the highest sell­through rates on seasonal.

Customer Service Representative
M&M Digital Inc –
Aug 1995 ­ Jul 2003

  • Resolve customer inquiries via phone and email, consistently achieving the targets
  • I have improved the system for following up with unsatisfied customers to recall back up to 10%.
  • Trained and mentored 100 new employees on customer care services.
  • Proposed a more efficient solution to handle the application to reduce the average customer time.
  • Achieved 98% customer satisfaction rating to date.

Languages

  • English
  • French
  • German
  • Spanish

Hobbies

  • Reading Books
  • Playing Tennis
  • Blogging
  • Exploring New Places

Education

Masters in Business Management
University of Michigan
– Oct 2018