IT Delivery Manager Resume Example

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James Watson

IT Delivery Manager


An international experienced professional account leader and delivery manager with over 15 years of solid expert in IT and strategy consulting, BPM, project management and transformation projects, enhanced by a BSc in Business Management and certifications as PMP and PSM. Driven leader specialized in business modeling & re-engineering, digital transformation, data & analytics, IT projects and technologies delivery.


  • Project & Delivery Management
  • Agile/Scrum specialist
  • SAP projects implementation
  • Team mentoring & leadership
  • Customer oriented
  • Stakeholders negotiation
  • High capabilities managing workload and meeting deadlines
  • Cross-cultural communication abilities
  • Problem-solving abilities
  • Plan, time and budget management
  • International experience and multicultural team management skills
  • Lean IT expertise
  • Detail-oriented and organized
  • Dynamic and proactive
  • Sales & Client Management

Work Experience

Data Project Lead

Keyrus – Lisbon


  • Lead role in Data and MI strategy and ensure Data Hub platform and solutions roadmap & development;
  • Lead and manage Customers’ delivery of solutions via internal and external resources;
  • Team management, setup and recruitment;
  • Work alongside C-Level and Senior Stakeholders to define roadmaps and manage ongoing demand for change.

Senior Delivery Manager

DXC Technology – Lisbon

Aug 2021

  • Lead customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing complex and multiple region projects.
  • Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently
  • Product Technical Lead responsible for managing software development, technical operations, monitor and evaluate progress
  • Work as and with the Product Owners to define the roadmap for any given product
  • Manage implementation of new technological improvements resulting in increased efficiency
  • Manage corporate, customer and other third-party vendor efforts to plan, sell and implement solutions.

Senior Program Manager

HCCM Consulting, S.A. – Lisbon

Oct 2019

  • Managed multiple on-going digital transformation programmes in Financial Services and Utilities sectors, leading onsite and distributed cross-border IT teams;
  • Implemented digital solutions on Client’s premises, delivery of BPO services software and advisory with solid expertise in process optimization and advisory;
  • Pre-Sales and RFP diligence processes
  • Efficiently managed project teams, schedule, scope, quality, budget and risk;
  • Responsible for internal and external customer satisfaction;
  • Responsible for the preparation and presentation of project progress reports and steerings


Project Manager – M&A Development Specialist

Novo Banco, S.A. – Lisbon

Feb 2017

  • Managed the implementation of strategic business plans, with special focus on assets divestment processes;
  • Provided operational, financial and strategic wisdom to the Board in accordance with the company’s strategy;
  • Provided advisory to senior management regarding the implementation of strategic transformation projects;
  • Managed strategic and reengineering projects within the company so to optimize structures, resources and procedures

Project Manager – International Operations & IT

Novo Banco, S.A. – Lisbon & Macao

Feb 2015

  • Co-responsible for the implementation of strategic international projects at Group Novo Banco, ensuring the development and sustained growth of its subsidiary in Macau, with special focus in​:
    • Conception, management and implementation of new product lines, processes, IT software and organizational restructuring;

    • Conduct Macau’s office financial activity, ensuring the provision of the services and financial resources necessary to achieve current and future business objectives;

    • Provided leadership and support for IT department. 

    • Managed the implementation of new technological improvements resulting in increased efficiency.

Operations & IT Business Specialist

Novo Banco, S.A. – Lisbon

Nov 2013

  • Developed and managed operational processes transformations and core IT applications setup
  • Provided financial and operational planning, control and reporting of all credit processes and related activity
  • Implemented and coordinated transformation and continuous improvement processes, such as:
    • Account Opening Workflow, a document digitization and management software solution to relieve the validation of customers documents in account opening processes
    • Corporate Credit Workflow, a fully online platform to support the creation, approval and formalization process of bank’s corporate credit proposals
    • Corporate Actions module, a cost-effective solution for the automation of all operative functions related with stock events

Tax Advisor

Deloitte & Associados, SROC, S.A – Lisbon

Mar 2008

  • Assured tax advisory related activities, such as due diligences, corporate tax returns statement’s revision, redefinition of corporate internal/external business’s operation in the best tax scope scenario and compliance regulations, on Tax – Technology, Media and Communications industry.


BSc in Business Administration

San Jose State University

Jan 2006

Expertise in Business strategy, Finance and Marketing​

Erasmus Exchange Program

Northeastern University

Dec 2004


  • English
  • French
  • Arabic
  • German

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Understanding the Role of an IT Delivery Manager

In today’s rapidly evolving tech landscape, the position of an IT Delivery Manager has become integral to the seamless execution of IT projects within organizations worldwide. This role requires a delicate balance of technical expertise and managerial finesse, guiding the IT team towards successful project completion. Let’s delve deeper into the multifaceted role of an IT Delivery Manager, exploring the responsibilities, required qualifications, and key skills that define this crucial position.

Qualifications and Requirements for an IT Delivery Manager

Becoming an IT Delivery Manager involves meeting specific qualifications and navigating a journey that demands both technical acumen and leadership skills. Below are the prerequisites one needs to fulfill to step into the shoes of an IT Delivery Manager:

  • A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, establishing a robust foundation in the technical domain.
  • Extensive experience in project management, showcasing a track record of successfully delivering IT projects on time and within budget.
  • Strong leadership and team management skills, honed through practical experiences and, if possible, through relevant courses and certifications.
  • Excellent communication skills to effectively interact with team members, stakeholders, and clients.
  • Proficiency in project management tools and methodologies, ensuring efficient planning and execution of IT projects.
  • Adaptability and resilience, essential qualities for navigating the dynamic landscape of IT project delivery.
  • Problem-solving abilities, the capacity to address challenges that may arise during project implementation.

Supplementing your profile with additional certifications in project management and IT methodologies can significantly enhance your competitiveness in the job market.

Responsibilities of an IT Delivery Manager

The role of an IT Delivery Manager is multifaceted, involving a combination of technical oversight, team leadership, and strategic planning. Let’s break down the key responsibilities that define this position:

  • Leading the planning and execution of IT projects, ensuring alignment with organizational goals and objectives.
  • Overseeing the entire project lifecycle, from initiation to closure, with a focus on meeting quality standards and delivery timelines.
  • Collaborating with cross-functional teams, including developers, analysts, and quality assurance professionals, to ensure seamless project integration.
  • Identifying and mitigating risks that may impact project delivery, employing proactive measures to ensure project success.
  • Communicating project progress and updates to stakeholders, fostering transparency and maintaining positive relationships.
  • Ensuring compliance with organizational policies, industry standards, and best practices in IT project management.
  • Mentoring and developing team members, creating a collaborative and high-performing project team.

Each responsibility is a crucial thread in the tapestry of successful IT project delivery, and mastering these aspects is key to excelling in the role of an IT Delivery Manager.

Crafting a Stellar IT Delivery Manager Resume

As you embark on the journey to create a standout resume for the role of IT Delivery Manager, consider the following tips to effectively showcase your skills and experience:

  • Highlight your successful project deliveries, quantifying achievements and showcasing the impact on organizational success.
  • Detail specific methodologies and tools you have used in project management, providing insights into your approach.
  • Include examples of effective communication with stakeholders, emphasizing your ability to convey complex technical information in a clear and concise manner.
  • Showcase instances where you successfully led teams through challenges, demonstrating your leadership and problem-solving capabilities.
  • List relevant certifications, such as PMP (Project Management Professional) or PRINCE2, to validate your expertise in project management.

Your resume is a reflection of your journey as an IT professional, so ensure it effectively communicates your ability to lead successful IT projects.

IT Delivery Manager Resume Summary Examples

Your resume summary is the first impression you make on potential employers. Craft a powerful snapshot of your career, encapsulating your experiences, skills, and the value you bring to the table. Here are some examples to inspire you:

  • “Results-driven IT Delivery Manager with a proven track record of successfully leading cross-functional teams to deliver high-impact IT projects on time and within budget.”
  • “Experienced IT Delivery Manager skilled in implementing agile methodologies, driving efficiency and innovation in project execution.”
  • “Strategic IT Delivery Manager with a focus on aligning technology initiatives with business objectives, ensuring optimal project outcomes.”

Your resume summary sets the tone for your entire resume, so make it compelling and indicative of your capabilities as an IT Delivery Manager.

Building the Experience Section of Your IT Delivery Manager Resume

Your experience section is the heart of your resume, showcasing the depth and breadth of your contributions to previous employers. Here are examples to guide you in crafting this critical section:

  • “Led the successful implementation of a major ERP system, streamlining business processes and improving overall operational efficiency by 25%.”
  • “Managed a diverse team of IT professionals through the development and launch of a customer-facing mobile app, resulting in a 30% increase in user engagement.”
  • “Oversaw the migration of legacy systems to a cloud-based infrastructure, reducing operational costs by 15% and enhancing system scalability.”

Each experience listed in your resume should highlight your significant contributions and demonstrate your ability to drive positive outcomes in IT project delivery.

Education Section for Your IT Delivery Manager Resume

Your educational background serves as the foundation for your IT career. List your academic achievements and relevant certifications in a clear and concise manner:

  • Master of Science in Information Technology Management, XYZ University, 2015.
  • Bachelor of Science in Computer Science, ABC University, 2012.
  • Project Management Professional (PMP) Certification, Project Management Institute, 2016.

Your education section should reflect your commitment to ongoing learning and highlight certifications that validate your expertise in IT project management.

Key Skills for Your IT Delivery Manager Resume

Your skill set is a crucial aspect of your resume, showcasing the tools in your toolbox that contribute to successful IT project delivery. Here are the essential skills for an IT Delivery Manager:

Soft Skills:

  1. Leadership and team management, guiding your team towards project success.
  2. Communication and interpersonal skills, effectively conveying technical information and building strong relationships.
  3. Problem-solving abilities, addressing challenges that arise during project implementation.
  4. Adaptability and resilience, navigating the dynamic landscape of IT project delivery.

Hard Skills:

  1. Project management methodologies, including agile, waterfall, and hybrid approaches.
  2. Proficiency in project management tools such as Jira, Trello, or Microsoft Project.
  3. Risk management, identifying and mitigating risks to ensure project success.
  4. Budget and resource management, efficiently allocating resources for optimal project outcomes.

Each skill in your list is a tool that contributes to your effectiveness as an IT Delivery Manager.

Common Mistakes to Avoid When Writing an IT Delivery Manager Resume

As you craft your resume, steer clear of common pitfalls that can detract from your professional image. Here are some mistakes to avoid:

  • Using generic language and a one-size-fits-all approach, which can diminish your unique qualifications for the role.
  • Listing job duties without highlighting specific achievements, resulting in a lack of depth in your resume narrative.
  • Overlooking the importance of a cover letter, missing an opportunity to further connect with potential employers.
  • Including too much technical jargon that may not be understood by non-technical stakeholders.
  • Failing to proofread, which can leave a negative impression on employers.

Avoid these mistakes to ensure your resume is authentic, compelling, and effectively communicates your qualifications as an IT Delivery Manager.

Key Takeaways for Your IT Delivery Manager Resume

As you conclude the process of crafting your IT Delivery Manager resume, keep these key points in mind:

  • Emphasize your successful project deliveries and quantify your achievements for added impact.
  • Showcase your proficiency in project management methodologies and tools, providing insights into your approach.
  • Highlight instances where you effectively communicated with stakeholders, demonstrating your ability to convey complex technical information clearly.
  • Include relevant certifications such as PMP to validate your expertise in IT project management.

Your resume is more than just a document; it is a canvas where you paint your career story. Best of luck in presenting your journey, skills, and aspirations as an IT Delivery Manager!

Finally, feel free to utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the IT Delivery Manager job interview.