Customer Success Manager Resume

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Steven Michael

Customer Success Manager

Summary

Highly motivated Telco professional with excellent client oversight, issue resolution and relationship building skills. Seeking a career that is challenging & interesting and lets me work on the leading areas of technology, a job that gives me opportunities to learn, innovate and enhance my skills and strength in conjunction with company goals & objectives.

Skills

  • Inter-department collaboration
  • Teamwork
  • Key accounts development
  • Research and due diligence
  • Customer relations
  • Proposal development
  • Technical consulting
  • Data Analysis
  • MS Office
  • Telecommunications

Work Experience

Account Manager/Customer Success Manager

Synchrony

Present

  • Developed and maintained strong, long-lasting customer relationships
  • Led customer product implementation projects and conducted training
  • Monitored performance, forecasting, expenditures and service quality for my accounts
  • Cooperation with technical departments regarding current service quality and new service implementation
  • Serviced accounts on regular basis to propose new products or services and maximize revenue
  • Adjusted prices via pre-set schedules, supply costs and other factors on regular basis
  • Exceeded sales goals through effective negotiation of product and material pricing and delivery rates
  • Quarterly business review meetings and planning new projects with customers
  • Staying on top of market trends and innovations

Sales Support Associate

Factset

Apr 2017

  • Solving customer inquiries via email, phone, social media channels and in person
  • Up-selling and cross-selling services
  • Cooperation with different departments and external partners to find ideal solutions for the customer
  • Training and on-boarding other employees in the department
  • Coordination of webshop device sales and returns

Education

High School Diploma

San Jose State University

Jun 2013


Advanced Excel

Northeastern University

Apr 2016


Basics of programming in R – application in primary statistical and graphic data analysis

Arizona State University

Jun 2016


Languages

  • English
  • French
  • Arabic
  • German

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