Hospitality Training Manager CV Sample

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Christa Marsh

Hospitality Training Manager

Summary

A well rounded and seasoned hotelier , Trainer and Coach  with over 17 years of solid mainstream Hospitality Management Experience spanning across all facets of hospitality , has successfully managed Business Hotels, Resorts & Luxury Lodges.   Has developed and refined training skills, developing highly successful teams at all levels from entry to executive levels. Has over the years established a track record of accelerating hospitality business growth through agile sales strategies, operational excellence, relentless team development, and astute Revenue Management Practices backed by world class experience from some of the Best Hotels in the United States of America (Myrtle Beach, SC and Ft Lauderdale, FL), United Kingdom (Scotland and Newcastle), Zanzibar, Kenya and presently, Rwanda.

Skills

  • Hospitality Operations, Administration & Management
  • Service Excellence & Total Quality Management
  • Strategic Planning & Management of Meetings, Incentives, Conferences and Events
  • Learning & Development in Hospitality
  • Adult & Excecutive Education in Hospitality
  • Research , Training Needs Analysis (TNA),Development and Facilitation of Cutting Edge Hospitality Learning & Development Programs
  • Hospitality Product Development, Segmentation & & Diversification
  • Occupational Safety Training Skills
  • Post Covid 19 Opening & Operating Protocols for Hospitality & Tourism Enterprises

Work Experience

Lead Trainer – Hospitality & Service Excellence

Hospitality Interlink Solutions – Nairobi, Kenya

Oct 2010

Hospitality Interlink Solutions is a Hospitality Training & International job placement agency based in Nairobi –Kenya focused on preparing young graduates for job placement opportunities abroad in hotels, airlines and cruise liners.

As the Lead Trainer, Hospitality & Service Excellence, I was principally responsible for:

  • Recruitment & Selection – Described as a meticulous and sharp interviewer – Deployed the use of personality profiling, aptitude tests  and cutting edge behavioral techniques to settle for candidates who went on to excel in their new jobs from day 1 and continuously  exceeding expectations  of their overseas employers.
  • Induction &Training: Applauded as being personal and effective – Systematically inducted new trainees into a fast tracked program that prepared them for exciting overseas opportunities in only 90 days. The program also included a 30 days long cultural transition program.
  • Programs Development: Reputed to insightful and resourceful – Worked with a small team of training content experts to develop tailor made programs that matched the needs of our overseas employment partners. Previous international experience in hospitality operations in the USA and UK proved to be quite handy.
  • Assessment & Certification:  Known to be a thorough examiner – Developed industry needs focused examination and practical assement tools and mechanisms that led to a high level of trust for our credentials by our partners abroad.
  • Quality Assurance: Took great pride in the high rate of success demonstrated by our candidates abroad. Was responsible for quality assurance processes that ensured consistency at every level of preparation of the candidates. Preparation included practical training based on the job descriptions provided by employers, behavioral coaching, cultural orientation and interview preparation and job retention through excellence.

Lecturer- Business Administration

Kenya Utalii College- Nairobi, Kenya

Oct 2009

Kenya Utalii College is a prestigious Hotel & Tourism college based in Kenya with a reputation of excellence, earning a slot among the top 16 centers of Excellence in Tourism & Hospitality Training worldwide according to WTO global rankings.

As a senior member of the Business Administration faculty, the division responsible for the execution of the Hotel Management Course, I was directly responsible for the following:

  • Preparation: Prepared and delivered lectures, tutorials, workshops and seminars during  Management Development Programs and Refresher courses
  • Curriculum Development & Review: Developed curricula for the hotel management course and other programs conducted at the institution. Also developed materials to be used across a number of platforms.
  • Improvement of Teaching Quality: Collaborated with other academics and lecturers in improving teaching methods and expanding knowledge base.
  • Examinations & Assessments: Was involved in the setting, grading and assessment of assignments, Tests, Exams and practical application of knowledge and Skills.
  • Industrial Training: Participated in  the design, development and facilitation of training and initiatives at the institution geared towards supporting the industry, some courses developed and conducted included: Revenue Management in the Hospitality Industry, Maintaining a Balanced Score Card, Global Trends in Hospitality Management, Managing through Systems, Hospitality Benchmarks and Developing Concepts that Stand Out among many programs.  

 

Deputy General Manager – Operations

Hilton International – Edinburgh, Scotland

Jan 2008

Hilton Hotels & Resorts is a global brand of full- service hotels and resorts and the flagship brand of American multinational hospitality company Hilton.

As Deputy General Manager in charge of Operations, I was primarily responsible for:

  • Customer Service Excellence
  • Total Quality Assurance & Operational Excellence
  • Driving Revenue generation initiatives and implementing Cost Cutting measures across all operational departments
  • Enhanced Brand Recognition
  • Product Diversification
  • Learning & Development for Heads of Departments

Food & Beverage Director

Breezes Beach Club & Spa – Zanzibar, Tanzania

Dec 2006

Breezes Beach Club & Spa is a 5 stars rated award winning Beach Resort in Zanzibar- Tanzania well known as a romantic getaway and famous for its attention to detail, intimate and private dinning concepts, As the Food & Beverage Director , my role primarily involved:

  • Guest Service experience
  • Innovation & Creativity:  Developed The Tides, a unique dining room for 2 people , The sultan’s table, a unique imperial dining experience and “Beat the heat “ a unique  beverage service concept that helped us drive beverage revenues to astronomical heights.
  • Staff training & Development in an environment that did not have any training schools.
  • Quality Assurance

Education

MBA ( Service Excellence)

San Jose State University

Present

MBA Candidate

Diploma in Hotel Management

Northeastern University

Oct 2003

Intensive 4 year Diploma in Hotel Management covering All aspects of Hospitality Management, Administration and Operations.

Certificate in Hospitality Management

Arizona State University

Oct 2001

Intensive  6 months long program focussing on American hospitality operations and management practices.

Project

Certified Hospitality Administrator

The Educational Institute of American Hotels & Motels Association

Jul 2014

Certified Hospitality Trainer

The Educational Institute of American Hotels & Motels Association

Mar 2016

Certified Occupational Safety Trainer

Occupational Safety & Health Academy

Jun 2020

Languages

  • English
  • French
  • Arabic
  • German

Career Expert Tips:

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What is the Role of a Hospitality Training Manager?

In the dynamic world of hospitality, the role of a Hospitality Training Manager is of utmost importance. This position requires a blend of expertise in the hospitality industry and the skills to effectively train and develop a team. Let’s explore in detail the multifaceted role of a Hospitality Training Manager and understand the significance it holds in shaping a successful and well-trained workforce in the hospitality sector.

A Hospitality Training Manager is responsible for overseeing the training and development of staff in various departments of a hospitality establishment, including hotels, restaurants, resorts, and other related businesses. They play a crucial role in ensuring that the staff members are equipped with the necessary skills and knowledge to provide exceptional service to guests. Their role extends beyond mere training to fostering a culture of excellence and professionalism among the employees, thereby enhancing the overall guest experience.

What are the Hospitality Training Manager Job Requirements?

Becoming a proficient Hospitality Training Manager involves meeting several specific requirements that demonstrate a deep understanding of the hospitality industry and effective training methodologies. Below are some key prerequisites to consider when aspiring to become a Hospitality Training Manager:

  • A Bachelor’s or Master’s degree in Hospitality Management or a related field, showcasing a solid foundation in the hospitality industry.
  • Proven experience in various roles within the hospitality sector, indicating a comprehensive understanding of the industry’s operations and requirements.
  • Excellent communication and interpersonal skills, essential for effectively conveying training materials and fostering a positive learning environment.
  • Leadership and managerial abilities, honed through experiences in managing teams and guiding employees towards professional development.
  • Familiarity with training methodologies and tools, enabling the implementation of effective training programs for staff members.
  • An in-depth understanding of customer service principles and practices, crucial for ensuring that the staff delivers exceptional service to guests.

Additional certifications in hospitality training and management can further enhance your profile and showcase your commitment to professional development.

What are the Responsibilities of a Hospitality Training Manager?

The responsibilities of a Hospitality Training Manager encompass a wide range of duties aimed at fostering a culture of excellence and continuous improvement within the hospitality establishment. Here are the key responsibilities that define the role of a Hospitality Training Manager:

  • Designing and implementing comprehensive training programs for various departments, ensuring that all staff members receive the necessary skills and knowledge to perform their roles effectively.
  • Assessing the training needs of the staff and developing tailored training solutions to address specific areas of improvement.
  • Conducting training sessions and workshops on customer service, communication skills, and other relevant topics to enhance the overall guest experience.
  • Evaluating the effectiveness of training programs through feedback and performance assessments, making necessary adjustments to enhance their impact.
  • Collaborating with department managers to identify skill gaps and develop targeted training programs to address these gaps.
  • Staying updated with the latest trends and developments in the hospitality industry and integrating relevant knowledge into the training programs.
  • Maintaining training records and documentation to ensure compliance with industry standards and regulations.

Each responsibility requires meticulous planning and execution to ensure the staff is well-equipped to deliver exceptional service to guests.

Hospitality Training Manager CV Writing Tips

Crafting a compelling CV for the role of a Hospitality Training Manager requires attention to detail and a focus on highlighting your key skills and experiences. Here are some tips to help you create an impressive CV that stands out:

  • Highlight your experience in various roles within the hospitality industry, emphasizing your understanding of the industry’s operations and requirements.
  • Showcase specific training programs you have developed and implemented, emphasizing their impact on improving staff performance and guest satisfaction.
  • Include metrics or specific examples of successful training initiatives to demonstrate the effectiveness of your training programs.
  • List any relevant certifications or training qualifications that showcase your expertise in hospitality training and management.
  • Customize your CV to reflect the specific requirements of the role you are applying for, highlighting your relevant skills and experiences.

Each tip is aimed at helping you create a CV that effectively showcases your skills and experiences as a Hospitality Training Manager.

Hospitality Training Manager CV Summary Examples

Your CV summary is the first glimpse that potential employers will have of your qualifications and experiences. It should succinctly highlight your key strengths and the value you bring to the role. Here are some examples to inspire your CV summary:

  • “Dedicated Hospitality Training Manager with over 8 years of experience in developing and implementing comprehensive training programs, resulting in a significant improvement in staff performance and guest satisfaction.”
  • “Experienced Hospitality Training Manager skilled in identifying training needs and designing customized programs to enhance staff skills and improve the overall guest experience.”
  • “Dynamic and results-driven Hospitality Training Manager with a proven track record of fostering a culture of excellence and professionalism among staff members, leading to enhanced guest satisfaction and increased customer loyalty.”

Each summary serves as a snapshot of your expertise and accomplishments as a Hospitality Training Manager, showcasing your value to potential employers.

Create a Strong Experience Section for Your Hospitality Training Manager CV

The experience section of your CV is where you can elaborate on the specific roles and responsibilities you have undertaken as a Hospitality Training Manager. Here are some examples to help you structure your experience section effectively:

  • “Developed and implemented a comprehensive customer service training program that resulted in a 15% increase in customer satisfaction scores across all departments.”
  • “Conducted regular training workshops on effective communication and conflict resolution, leading to a 20% decrease in guest complaints and an improvement in employee morale.”
  • “Collaborated with department heads to identify specific skill gaps and developed targeted training modules that led to a 25% improvement in employee performance and productivity.”

Each experience highlights your impact and contributions as a Hospitality Training Manager, showcasing your ability to drive positive change within the organization.

Sample Education Section for Your Hospitality Training Manager CV

Your education section should highlight your academic achievements and any relevant certifications that demonstrate your expertise in the hospitality industry and training methodologies. Here’s how you can structure your education section:

  • Master of Science in Hospitality Management, XYZ University, 2016.
  • Bachelor of Business Administration in Hotel Management, ABC University, 2012.
  • Certified Hospitality Trainer (CHT), an industry-recognized qualification demonstrating your expertise in hospitality training, 2018.

Each educational qualification serves as a testament to your commitment to professional development and expertise in the field of hospitality training.

Hospitality Training Manager Skills for Your CV

Your skill set as a Hospitality Training Manager is crucial in ensuring the success of your training programs and the overall performance of the staff. Let’s outline some essential skills that a Hospitality Training Manager should possess:

Soft Skills:

  1. Leadership and team management, essential for effectively guiding and developing a team of hospitality professionals.
  2. Excellent communication and interpersonal skills, vital for delivering training effectively and fostering a positive learning environment.
  3. Problem-solving abilities, necessary for addressing training challenges and implementing effective solutions.
  4. Attention to detail, crucial for ensuring that all training materials and programs are comprehensive and accurate.
  5. Adaptability and flexibility, essential for adjusting training programs to meet the evolving needs of the hospitality industry.

Hard Skills:

  1. Proficiency in training methodologies and tools, necessary for designing and implementing effective training programs for staff members.
  2. Knowledge of customer service principles and practices, crucial for ensuring that staff members deliver exceptional service to guests.
  3. Understanding of industry-specific regulations and standards, essential for ensuring compliance with industry requirements.
  4. Budget and resource management, vital for efficiently managing training-related expenses and resources.
  5. Project management, necessary for overseeing the development and implementation of training initiatives across various departments.

Each skill is integral to your role as a Hospitality Training Manager, ensuring that you can effectively train and develop a competent and professional workforce in the hospitality industry.

Most Common Mistakes to Avoid When Writing a Hospitality Training Manager CV

As you create your CV, it is essential to avoid common mistakes that could diminish the impact of your application. Here are some common pitfalls to steer clear of:

  • Using generic language and templates, which can make your CV blend in with other applicants’ submissions.
  • Focusing solely on job responsibilities without highlighting your specific contributions and achievements in previous roles.
  • Overlooking the importance of a well-structured and visually appealing CV, which can make it challenging for recruiters to navigate your qualifications and experiences.
  • Omitting relevant training certifications and qualifications, which can diminish your credibility as a hospitality training professional.
  • Failing to proofread your CV for spelling and grammatical errors, which can create a negative impression of your attention to detail and professionalism.

Avoiding these mistakes can help you create a compelling and impactful CV that effectively showcases your qualifications and experiences as a Hospitality Training Manager.

Key Takeaways for Your Hospitality Training Manager CV

As you finalize your Hospitality Training Manager CV, remember these key points to ensure that your application stands out:

  • Highlight your hands-on experience and understanding of the hospitality industry’s operations and requirements.
  • Emphasize your ability to design and implement effective training programs that enhance staff performance and guest satisfaction.
  • Showcase your specific achievements and contributions in previous roles to demonstrate your impact as a Hospitality Training Manager.
  • Include relevant training certifications and qualifications to validate your expertise in hospitality training and management.

Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the Hospitality Training Manager job interview.