IT Helpdesk Operations Resume Sample

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Kevin Michael



  • To be associated with a progressive organisation which can provide me with a dynamic work sphere to extract my inherent skills as a professional, use and develop aptitude to further the organisation’s objectives and also attain my career targets in the progress.
  • Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.
  • Work with clients to determine requirements and provide excelent services.


  • M.S.Office
  • Hardware Networking-Beginer
  • Software Installation-Beginer

Work Experience



Aug 2018

Yalamanchili Software Exports. 02-2017 – 08-2018

IT Help Desk Operations

  • Having 1 Year 8 Months in I.T Help Desk Support(Technical Operations)in Yalamanchili Software Exports.
  • Resolving The issues Of Banking Transaction Monitoring and Raising Ticket Ids and Sending Through The Official Mail To The Operators Team.
  • Resolved problems. improved operations and provided exceptional service. Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity Worked flexible hours: night, weekend, and holiday shifts. Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed and implemented performance Improvement strategies and plans to promote continuous Improvement.
  • Install workstations, laptops, printers and other desktop related equipment
  • Used coordination and planning skills to achieve results according to schedule.
  • Used Microsoft Word and other software tools to create documents and other Communications Completed task to ensure compliance with relevant type regulations.
  • Since 2023 I am working in Medisoft Services.


Implementation Executive

Shivam medisoft services


  • Shvam Medisoft services is works under the group of hospitals.

  • Shivam medisoft portal is the one to fill the details of hospitalized document files.

  • Dealing with the clients to slove the errors of the billing details of the customers.


Bachelor of science(Computer Science)

San Jose State University

Apr 2016


Northeastern University

Apr 2012


Arizona State University

Apr 2010


Internship Project – Kelly Serivces Indian Pvt Ltd.

Payroll Executive

Jan 2020

  • Kelly Services Is Bases OnThe is an American office staffing company that operates globally.
  • The company places employees at all levels in various sectors including financial services, information technology, and law.
  • Also, its professional services include human resource and management consulting, outsourcing, recruitment, career transition, and vendor management.
  • Intership Project is 9 Months Contractual Work Process As A Payroll Executive To Contribute the Team Success Through Hard work and Attention and Excellent Organisational Skills.
  • Maintained Work Structure by Updating Job Requirements and Job Descriptions For All Positions.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Analyzed issues and employed improvement processes.
  • Interviewed candidates and conducted background checks and verification.
  • After recruiting the employee making salary structure for Payroll process.


  • English
  • French
  • Arabic
  • German

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