IT Program Manager Resume Example

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James Watson

IT Program Manager

Summary

Professional Sr. IT Portfolio project manager with over 10 years of experience in various facets of project management. Knowledgeable in applications of scrum, waterfall, and agile methodologies, and skilled in developing processes that facilitate continual progress and team achievement. Highly dedicated and result-driven professional with demonstrated expertise in technical support, engineering, IT & Project management working with Internet technologies. Strong knowledge with many years of experience in the Development cycle of Software and IT applications such as PHP Dashboard, iOS Application, ERP, CRM, QAD, etc. Strong skills in team-building, communication, and training, as well as adeptness with risk management, commercial awareness, and organizational policies. True believer in the power of a team and team work with open communication. EMPLOYMENT

Skills

  • Team leadership
  • Data analysis
  • Issue resolution
  • Problem-solving abilities
  • Project management
  • Excellent communication abilities
  • Capacity for working in a team environment
  • Leadership skills
  • Managed projects
  • Agile Project Management
  • Risk Management
  • Waterfall project management
  • Scrum Master
  • Information Technology
  • Agile methodologies and SDLC
  • Office 365
  • ERP Systems
  • CMS, CRM
  • Jira
  • Microsoft Project
  • Windows Os & Mac OS/X
  • iOS, Android, Rim, Windows Mobile
  • Java, C++, CSS, HTML,
  • Laptops, Access Points, USG,

Work Experience

Sr IT Program Manager

PG&E / Paxon

Present

  • Managed budgets of up to $50M and cross-functional teams of up to 80 developers, programmers, analysts, and network specialists
  • Lead and manage large scale, company-wide projects through planning, development, launch, stabilization, debrief facilitation and close
  • Establish, maintain, and drive project schedules for successful, on-time launch and delivery of new products and revisions
  • Manage cadenced and periodic updates to process documentation such as point of contacts, process steps, work-flows, and system access
  • Drive implementation of best agile practices: dynamic team collaboration, informative metrics, lean development, continuous improvement
  • Work closely with engineering team (internal or external) and product managers to balance development demands with available resources and requirements
  • Manage and serve as Scrum Master on multiple software development teams Outsourcing and managing of an offshore team of 25 developers and 10 QCs
  • Identify and quickly resolve changes in scope, schedules and resource requirements
  • Own communications ensure Senior Leadership, business stakeholders, and the broader organization are in the know regarding project statuses, risks, and time-lines

Sr IT Project Manager

Google / E2

Apr 2018

  • Support on the creation of quarterly business reviews that can accurately capture performance by using SLAs and KPOs
  • lead and coordinate a constellation of software and hardware deployments
  • Facilitate meetings as needed to ensure that issues and risks are identified, understood, and dealt with in a manner that mitigates the risk to scope, cost, and scheduling conflicts
  • Managed various types of projects within GIS, Data Management, Document Management, File-Maker, Development, and PHP web design
  • Completed various data management tasks to ensure record accuracy and work-flow efficiency Establish and develop relationships and partnerships with internal and external teams
  • Working with business partners for requirements gathering, technical solution architecture and building product backlog
  • Oversaw software developers’ progress on applications and applied principles of agile methodologies to keep the project on track
  • Responsible for the sourcing of new applications software, which includes selecting and managing the vendor, negotiating contracts, resource planning, and communicating project directives to his or her cohorts.
  • Increased application/systems performance uptime for all sites through system and process re-design, resulting in a 20% gain in KPIs and SLAs and the mitigation of information and system security audit deficiencies associated with contract terms

IT Project Manager

Accenture / Apple

Apr 2017

  • Providing support, leadership, and guidance to the members of the team locally and remotely such as software developers and client-facing representatives
  • Manage enhancing and developing a point of sale (OPUS) software project for AT&T retail stores and third-party vendors such as Best Buy, Walmart, Target, etc.
  • plan and manage multi-million-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and, bottom-line gains.
  • Led sprint reviews and daily scrum meetings to touch base with the whole team and ensure that all members were performing satisfactorily
  • Lead daily safety/operation meetings for goal development, identified tasks to meet the daily objectives and addressed safety to mitigate risks, which resulted in increased safety awareness and an overall reduction of risk exposure
  • Provide assistance when needed in the analysis of complex system and business processes and recommends innovative solutions. Responsible for Company-wide, longer-term and or strategic projects

AT&T

IT/ Technical

Dec 2014

  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all servers, hardware, software and peripherals, which are Windows, Linux and Unix based
  • Manage day-to-day computer and technical operations and staff functions for our Southern California retail locations
  • Collaborate with IT Architecture, IT program leadership, Engineering, security and IT technical teams to develop, design, and implement solutions to address business needs
  • IT procurement and vendor contract negotiation, management and Purchase (Laptops, Access Points, USG, Modem, Internal Servers, Tablets, Hotpots, Cellular Devices, etc.) for new retail locations and new staff
  • Manage ongoing projects, OS upgrade, application upgrade, relocation, system troubleshooting, Server data migrations
  • System management of Microsoft Servers, Active Directory, HP/UX Unix, Linux, Mac OS/X systems, LAN and WAN
  • Networking and associated protocols including TCP/UDP, EIGRP, OSPF, BGP, DNS, SNMP, and other internet associated protocols

Education

B.S. in Computer Information Systems

San Jose State University

Jul 2014

Languages

  • English
  • French
  • Arabic
  • German

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The Role of an IT Program Manager

In today’s ever-evolving digital landscape, the role of an IT Program Manager has emerged as a linchpin in organizations worldwide. This position combines technical prowess with exceptional leadership, guiding IT teams towards unprecedented success. In this in-depth exploration, we will unravel the multifaceted role of an IT Program Manager, a position that demands not only a profound understanding of IT technologies but also the ability to orchestrate complex programs seamlessly.

What Does an IT Program Manager Do?

The IT Program Manager plays a pivotal role in overseeing the planning, execution, and successful delivery of large-scale IT projects and initiatives. Their responsibilities extend far beyond mere technical expertise, as they are tasked with aligning IT strategies with organizational goals and ensuring that projects are completed on time and within budget. Let’s delve deeper into the diverse responsibilities that define this crucial role:

  • Strategic Planning: IT Program Managers are responsible for developing comprehensive IT strategies that align with the organization’s objectives. They must analyze current IT systems, identify areas for improvement, and chart a course for technology enhancements.
  • Project Oversight: They oversee a portfolio of IT projects, ensuring that each one stays on track, meets its goals, and adheres to the established timeline and budget. This involves effective resource allocation and risk management.
  • Team Leadership: IT Program Managers lead and inspire cross-functional IT teams, fostering collaboration and innovation. They provide guidance and mentorship to team members, ensuring that everyone is working cohesively towards project success.
  • Stakeholder Communication: Effective communication is key to the role. IT Program Managers act as a bridge between technical teams and non-technical stakeholders, translating complex IT concepts into understandable terms. They keep stakeholders informed about project progress and address concerns proactively.
  • Risk Mitigation: They identify potential risks and bottlenecks in IT projects and implement mitigation strategies to keep projects on course. This requires a keen eye for detail and the ability to foresee challenges before they become obstacles.
  • Budget Management: Managing project budgets is a critical aspect of the role. IT Program Managers ensure that projects are completed within allocated budgets and find cost-effective solutions when necessary.

Each responsibility carried by an IT Program Manager represents a crucial piece of the puzzle, contributing to the overall success of IT initiatives and the organization as a whole.

What Qualifications Are Needed for an IT Program Manager?

Becoming an IT Program Manager is a journey that requires a combination of education, experience, and skill development. Here are the key qualifications and prerequisites one should aim to fulfill to excel in this role:

  • Educational Background: A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field serves as a strong foundation. However, experience often carries equal weight in this role.
  • IT Expertise: An IT Program Manager should possess a deep understanding of IT systems, architectures, and technologies. This knowledge helps them make informed decisions and communicate effectively with technical teams.
  • Project Management Experience: Prior experience in project management is invaluable. It demonstrates your ability to plan, execute, and deliver projects successfully.
  • Leadership Skills: Effective leadership and team management skills are a must. Experience in leading cross-functional teams can set you apart as a candidate.
  • Communication: Strong interpersonal and communication skills are essential for interacting with diverse teams and stakeholders. Clear and concise communication ensures that everyone is on the same page.
  • Problem-Solving Abilities: IT Program Managers should excel in problem-solving, as they often encounter complex challenges that require creative solutions.
  • Adaptability: The IT landscape evolves rapidly, so adaptability is crucial. Being open to change and staying current with industry trends is a valuable trait.

Consider pursuing certifications in project management or IT management to further enhance your qualifications.

Responsibilities of an IT Program Manager

An IT Program Manager’s role is a tapestry of diverse responsibilities that require a balance of technical expertise, leadership skills, and strategic vision. Let’s delve into these responsibilities, each one contributing to the success of IT initiatives:

  • Strategic Planning: They develop and execute IT strategies that align with the organization’s goals and objectives.
  • Project Portfolio Management: They oversee a portfolio of IT projects, ensuring that each project is well-defined, adequately resourced, and successfully executed.
  • Resource Allocation: IT Program Managers allocate resources efficiently, making sure that projects have the necessary personnel, budget, and tools for success.
  • Risk Management: They identify potential risks and develop mitigation strategies to minimize project disruptions.
  • Stakeholder Communication: Effective communication with stakeholders keeps everyone informed and ensures that project goals are met.
  • Quality Assurance: They maintain high standards of quality in IT projects, conducting quality assurance checks and ensuring that deliverables meet requirements.
  • Budget Control: Managing project budgets is a critical responsibility, and IT Program Managers ensure that projects are completed within allocated funds.

Each of these responsibilities requires a unique skill set and contributes to the overall success of IT programs and projects.

Crafting Your IT Program Manager Resume

Your resume is your canvas to paint a compelling picture of your journey, skills, and aspirations as an IT Program Manager. Here are some tips to create a standout resume:

  • Emphasize Leadership: Highlight instances where you’ve led teams to success, demonstrating your leadership capabilities.
  • Quantify Achievements: Use metrics to quantify your accomplishments, showcasing your impact on IT projects and the organization.
  • Customize for the Role: Tailor your resume to the specific job description, emphasizing the skills and experiences most relevant to the position.
  • Include Certifications: List relevant certifications, illustrating your commitment to continuous learning and professional development.

Your resume should not only be a document but a narrative of your journey, growth, and leadership in the world of IT Program Management.

Sample Resume Summary for an IT Program Manager

Your resume summary is the opening act of your career story, setting the stage for what follows. Here are some examples to inspire you:

  • “IT Program Manager with over a decade of experience in strategic IT planning and project execution. Adept at leading cross-functional teams to deliver complex projects on time and within budget.”
  • “Experienced IT Program Manager with a track record of successful project portfolio management. Skilled in resource allocation, risk mitigation, and stakeholder communication.”
  • “Results-driven IT Program Manager with a strong background in strategic IT planning and quality assurance. Committed to continuous improvement and innovation.”

Each summary is a window into your career, offering a glimpse of your journey, strengths, and vision as an IT Program Manager.

Showcasing Your Experience

Your experience section is the heart of your resume, pulsating with the rich experiences you’ve gathered over the years. It’s where you narrate your career story, highlighting milestones and learning experiences. Here are some examples to guide you:

  • “Led a team of IT professionals in a high-paced environment, achieving a 15% improvement in project delivery times.”
  • “Implemented a comprehensive IT strategy resulting in a 20% reduction in operational costs and improved overall efficiency.”
  • “Successfully managed a portfolio of IT projects worth $5 million, delivering all projects on time and within budget.”

Each experience is a chapter in your career book, narrating tales of challenges met, solutions found, and successes achieved.

Educational Achievements

Your educational journey is the foundation upon which your career stands. It is a testimony to your knowledge, expertise, and commitment to learning. Here’s how you can list your educational milestones:

  • Master of Science in Information Technology, XYZ University, 2010.
  • Bachelor of Science in Computer Science, ABC University, 2007.
  • Project Management Professional (PMP) Certification, 2013.

Each educational qualification is a stepping stone, leading you to the pinnacle of success in your career.

Essential Skills for an IT Program Manager

Your skill set is your toolbox, equipped with a diverse range of tools that you’ve honed over the years. It is a showcase of your abilities, both innate and acquired. Let’s list down the essential skills that an IT Program Manager should possess:

Soft Skills:

  1. Leadership and Team Management
  2. Effective Communication
  3. Problem-Solving
  4. Adaptability
  5. Strategic Thinking

Hard Skills:

  1. Project Management
  2. IT Strategy Development
  3. Budget Management
  4. Risk Mitigation
  5. Resource Allocation

Each skill is a tool, aiding you in delivering successful IT programs and leading your teams effectively.

Common Mistakes to Avoid in Your IT Program Manager Resume

As you craft your resume, it’s essential to steer clear of common pitfalls that can hinder your journey to landing your dream job. Here are some mistakes to avoid:

  • Using a Generic Resume: Tailor your resume to each job application to highlight the most relevant skills and experiences.
  • Listing Job Duties Only: Instead of just listing responsibilities, emphasize your achievements and the impact you’ve had on projects and organizations.
  • Neglecting the Cover Letter: A well-written cover letter can complement your resume and provide a deeper insight into your qualifications and motivation.
  • Overloading with Jargon: Avoid technical jargon that may not be understood by non-technical hiring managers or stakeholders.
  • Failing to Proofread: Typos and grammatical errors can diminish the professionalism of your resume. Always proofread carefully.

Avoiding these mistakes will help you craft a resume that is both authentic and compelling.

Key Takeaways for Your IT Program Manager Resume

As we conclude this comprehensive guide, let’s recap the key points to keep in mind while crafting your IT Program Manager resume:

  • Highlight your leadership journey and the impact you’ve made on projects and teams.
  • Quantify your achievements to showcase your contributions to IT initiatives.
  • Customize your resume for each job application, emphasizing relevant skills and experiences.
  • Include certifications to demonstrate your commitment to professional development.

Now, you’re well-equipped to create a resume that tells the story of your journey, skills, and aspirations as an IT Program Manager. Remember, your resume is not just a document; it is a reflection of your path to success in the world of IT management.

Ready to craft your IT Program Manager resume? Utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the IT Program Manager job interview.

Ready to take the next step in your IT Program Manager career? Craft your resume and start your journey toward unlocking success!