Manager Automation Operations Resume Example

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Kevin Brandon

Manager Automation Operations


Lean thinking Technology Manager with 19+ years of experience designing, implementing and optimizing IT Infrastructure and teams. True believer and practitioner in solving complex infrastructure problems via creative solutions.


  • Microsoft Exchange
  • Windows Servers
  • Active Directory
  • Skype for Business
  • Powershell

Work Experience

Senior Manager – Automation Operations

Standard Chartered


  • Product Manager – responsible for design and delivery of toolsets and automation for the Directory, Messaging & Content teams.
  • Identify opportunities and act as the key change agent for the Operations group by creating creative solutions to addressing infrastructure problems and toil together with the dev teams.
  • Service lead for Automation, Monitoring and Orchestration toolsets as well as External Content sharing.

Vice President – Messaging & Collaboration Manager

JPMorgan Chase

Jun 2019

  • Drive, motivate, challenge a team of 15 engineers and infrastructure developers (senior Email/Mobile/Messaging/Content services) in Singapore, UK and India.
  • Responsible for infrastructure escalation support and product delivery for large scale Messaging and collaboration installation for approx. 280,000+ users. (Exchange/SMTP Gateways/Skype/Fax/Mobile etc)
  • Responsible for transformation of the Operations group to increase Agility by implementing SRE discipline and OpsDev culture and aligning Infra development, orchestration and self service automations.
  • Drives synergies within End User Platform product families, deliver service improvements and service maturity ideas end to end.
  • Service delivery lead for the region as well as being the regional champion for Risk & controls and getting ahead of the dynamic regulatory landscape for the services.

Vice President – Messaging Services


Dec 2012

  • Lead for 3rd Line messaging team in AP, driving day to day operations and escalations for team of 10 engineers.
  • Responsible for supporting various Messaging and Directory products for Barclays, ie. Active Directory, DNS, Exchange, SMTP and hygiene infrastructure. Subject Matter Expert for Active Directory and Identity Management globally.
  • Drives through service improvements, incident reduction and customer experience improvements for the services.

Group Infrastructure Services Assistant Manager

International SOS

Oct 2008

  • Provides 3rd level support for IT infrastructure teams, covering global and regional critical infrastructure spread across 39+ countries.
  • Technical manager for global core infrastructure systems incl.Active Directory, Exchange, SMTP Gateways, Fax, DFS, MSMQ, Biztalk and related services.
  • Drives service standardization across the Regional IT teams as well as to create a community and collaboration between silo-ed technology teams. 

Domain Administrator – Team Lead

Spherion (for Agilent Technologies)

Sep 2005

  • Manages the Agilent Domain management teams part of the locally run 24/5 – 3 shift operations in SG.
  • Responsible for the build and run of Naming and Authentication services for Agilent globally, spanning across 30+ sites
  • Provides escalation support and interface for multiple application and platforms team for application integrations projects. 

IT Support Exec

FTMS Consultants Pte Ltd

Aug 2003

  • Manages a team of 6 engineers, including servers support, helpdesk, desk side support and web development team within FTMS group.
  • Supports operations and run of Infrastructure services supporting internal users, staff networks, student networks across 3 offices in SG.

Systems Engineer

MediaOne Pte Ltd

Oct 2002

  • Provides consulting services for SME business for IT infrastructure.
  • Design, implement and support remote and on-site customers for products such as Windows Servers, Lotus Domino, Exchange servers, Firewalls, Routers and supporting infrastructure.


Masters of Commerce

San Jose State University

Jul 2000

Information Systems & Management

Bachelor of Commerce

Northeastern University

Jun 1999

Information Systems


  • English
  • French
  • Arabic
  • German

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