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During my career break I became a full-time mother, I have completed courses in IT and Bookkeeping as well as office procedures – Health and safety. I am currently working towards an accountancy course. I am confident in using Word, Excel and Power point and experienced in resolving customer complaints.
- Problem Resolution
- Microsoft Office
- Time management
- Extremely organised
- Strong verbal and written communication
- Attention to detail
- Strong problem solver
- Dedicated team player
- Resolving errors
- Highly professional and mature
Office Administrator – Customer Journey
Determine if all anti-money laundering and third-party payment guidelines are adhered to.
Ensure that all work items allocated are processed each day.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Answered inquiries concerning standardised policies, procedures and regulations.
- Coordinating mealtimes and ensure any children with allergies are safe at all times.
- Maintain a safe and Sanitary Environment.
- Providing excellent standards of care for children and parents.
Left to become a full time Mother.
Supported the company in resolving issues to deliver top-notch customer service.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
Maintained a friendly and professional manner and calm, positive demeanour when handling any complaints.
Left to become a Nursery Assistant.
Child Development – C
English – C
Food Development – C
Maths – C
Sciences – C
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