Performance Engineer Resume

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Andrew Michael

Performance Engineer

Summary

I wish to be part of the company to provide a quality customer service and satisfaction; I will do my best in project implementation and management. Looking for the management engineer job in organization where I can get chance to use my potential for business growth.

Skills

  • MS Word
  • MS PowerPoint
  • MS Excel
  • C++

Work Experience

Performance Engineer

Huawei Tech Investment Co.

Present

  • Was in a future leaders on job training programm.
  • Learned about Huawei prodects and core values of the company.
  • Worked as a back office support in STC TNOC.
  • Worked in STC Transmission Network Operation Centre (TNOC) as front office.
  • Network surveillance and routine maintenance for the STC installed network against ITMSC & U2000
  • Ticket opening, referring to different MCs and following them up until the problem solved. Front end Support of SDH/DWDM Transmission Networks.
  • Follow up the trouble ticket, dispatch the field engineer and provide remote support to resolve the issue within SLA.
  • Prepare and escalate the outage report to the management.
  • Experience of working on Huawei & ITMSC servers in the STC Transmission NOC.
  • Monitoring faults related to transmission systems and troubleshooting the faults in coordination with the field technician.
  • Escalation of Critical Issues to Higher level like TTAC, Vendors, Own Management for faster solutions of problems.
  • Coordination with Field (MC) staff in case of Fiber Cut problems until the splicing is finished and problem is solved.
  • Worked On Huawei Transmission Nodes as below: Huawei: SDH: OSN 1500, OSN 2500, OSN 3500m & OSN 9500. Huawei: DWDM: OSN 1600, OSN 8800, OSN 1800, & OSN 6800.
  • Moved to Performance Team afterwards.
  • Dumping of 24 hours alarms of all STC Transmission servers such as U2000, eOMS, TNMS, SNMS, & ITMSC
  • Prepare report of alarms reported in dumped data as per format provided by the client (STC).
  • Furnish report with RTTS tickets against alarms raised in the network during last 24hours.
  • Prepare the report and update with RTTS ticket against carried alarms.
  • Follow up with escalated and pending issues.
  • To assist and coordinate with TNOC team for pending issues to resolve early and meet SLA.
  • Prepare daily, weekly and monthly reports as per client provided format.
  • Analyzing and evaluating the SLA exceeded PRs to check the performance of NOC/MC/FOC Team.
  • Escalate the critical issues mishandled and delay action taken by TNOC/MC.

 

Intern

Saudi Electricity Company

Aug 2018

  • Trained at distribution department in Makkah, Saudi Arabia. 
  • Learned how to detect a fault in underground cable by using Digi phone and how to weld them if needed.

Education

Electrical Engineer

San Jose State University

May 2019

Bachelor’s Degree in Electrical Engineering Specialized in Electronics & Communication

GPA 3.41/4

Project

Smart Waste Container Management System [Grade: A+]

Team Leader

Jan 2019

  • Led a four-person research and manufacturing team to establish projects scope, timeline and budget Plan.
  • Performed programming in C++ for efficient hardware calibration in order to test and evaluate the project process.
  • Integrated the device to a cloud server (Cayenne) that provides IoT technology
  • Implemented device design to test project outcome quality.

Languages

  • English
  • French
  • Arabic
  • German

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