Quality Assurance Manager CV Sample

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Richard Tim

Quality Assurance Manager

 

Summary

 

Proven Quality Manager with 20 years of experience in manufacturing.    Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.  Consistently saved costs while increasing profits.   Strengths in process improvements and root cause analysis backed by a Bachelors Degree in Mechanical Engineering, Masters Degree in Business Administration, and Six Sigma Black Belt certification.

 

Skills

  • Six Sigma Black Belt Certification
  • Microsoft Office
  • Minitab software
  • Visio software
  • Internal Auditor
  • Statistical Analysis
  • Regulatory Compliance
  • Root Cause/Corrective Action
  • Communication
  • Process Improvement
  • Decision Analysis
  • Lean
  • Training/Mentoring

 

Work Experience

 

Quality Manager

IBM

Present

 

Key Objectives:

  • Compliance management
  • Drive improvements in KPI’s,
  • Manage the Quality departments and optimize the resources in each plant.
  • Formalize goals and objectives for both Quality departments.
  • Mentor and improve quality resource knowledge and skillsets.
  • Responsible for onboard QMS and Quality training for all new hires.

Accomplishments:

  • Successfully led both plants through API and ISO recertifications
  • Changed the mindset of the Quality team from a reactive stance to proactive
  • Restructured the roles of the Quality team in order to improve efficiency while our department was understaffed.
  • Trained and mentored Quality and Production personnel to lead successful project teams
  • Implemented internal procedural audits
  • Led successful project teams for reducing internal reject rates and cost reduction by using regrind material in the manufacture of the rod guides (Cost savings of over $160k annually)

Quality Manager

Google

2019

 

Key Objectives:

  • Managed and directed the quality team including Quality Technicians, Auditors, and Line Checkers on 3 shifts
  • Responsible for all customer interactions in terms of complaints, audits, SCARs, RMA’s, process validations and first articles
  • Coached, mentored, and led all members of the Quality team
  • Analyzed data related to complaints, scrap, non-conformances, and KPI’s to establish projects and improvement plans

Accomplishments

  • Improved on time deliveries by 12% thru changes to the final audit process which involved a priority rack and a streamlined part flow
  • Successfully led two validation studies from concept to completion which resulted in new business from a top tier Medical Device company
  • Implemented process changes which streamlined the Line Checkers data entry tasks, saving 2 hours per day as well as eliminated data entry errors
  • Trained and mentored Quality Technician to lead internal compliance audits and methodologies on completing a successful project from conception to implementation

Principal Quality Engineer

Microsoft

2018

 

Key Objectives:

  • Manage and direct the quality team including Engineers, Quality Technicians, and Quality Inspectors
  • Responsible for all customer interactions in terms of complaints, audits, SCARs, RMA’s, process validations and first articles
  • Use statistical analysis techniques to remove several redundant quality inspections resulting in less scrap, higher productivity and improved service levels
  • Coached, mentored, and led all members of the Quality team
  • Analyzed data related to complaints, scrap, non-conformances, and KPI’s to establish projects and improvement plans

Accomplishments

  • Reorganized the Quality Department to better align with business functions
  • Shifted the mindset of all Quality team members from a “Quality Control” to a “Quality Assurance” mentality, which changed the focus from reactive to proactive techniques
  • Consistently exceed KPI goals year after year
  • Key player in bringing new business into the Mannford facility including Accelerodesis and ClipVac production lines
  • Led and facilitated multiple successful kaizen events including set up reduction (SMED), improvement to training program, and variation reduction projects

Division Quality Manager

Act Graphic Packaging

2015

 

Key Objectives:

  • Responsible for quality metrics of 10 manufacturing plants in the US
  • Worked closely with Sales, Upper Management, plant management teams, and customers to improve quality and production key process indicators
  • Liaison for all strategic customers

Accomplishments

  • Automated the TPC procedure across the division to error proof the number one customer complaint.  Automation has reduced TPC related complaints by 91% in 2013
  • Reduced complaint response time from 102 days to less than 4 days
  • Standardized complaint procedures across division
  • Improved DPPM for top account from 9319 to 3524 in 6 months
  • Reduced number of complaints by 55%
  • Took over Production Manager responsibilities when the Production Manager was transferred to another plant, in addition to Quality Manager and AIB Coordinator roles
  • During the two years that I managed the production and quality of  the plant, Jacksonville was the #1 plant in the Division every month on all quality KPI’s and in the top 3 plants for all production KPI’s month after month
  • Led the Jacksonville Plant to achieve and maintain AIB certification
  • Worked with all division CI Managers to standardize processes and procedures across all plants
  • Responsible for implementation of all new SKU’s across the division
  • Created spreadsheets, databases, decision analysis tools to be used across the division for new SKU’s or changes to existing SKU’s
  • Led a team consisting of management positions in Louisville, Jacksonville, Chicago, and Salt Lake City facilities to ensure a seamless transition of new business
  • Acted as liaison between Graphic Packaging and our strategic customers, which included customer visits, quarterly quality reviews with plants and customers, and defining and implementing permanent corrective actions to all quality complaints and issues
  • Responsible for continuous improvement projects for all division plants (Three month project in Kansas City plant realized over $80,000 annual cost out)
  • 1 of 5 members of the division traveling team, responsible for leading and facilitating Lean principals across the division.  This team accumulated savings for the Salt Lake City plant of over $640,000 annually during its 3 month Lean initiative
  • Trained candidates from all plants on “Focused Improvement” methodologies
  • Successfully accomplished over 50% reduction in set up time on three machines in Jacksonville facility ($116,000 annual savings)

Sr. Quality Engineer

Tendela Continental Motors

2006

 

Key Objectives:

  • Responsible for overseeing the quality and operations of four departments.
  • Worked with Business Unit Leader and Manufacturing Engineer to manage all aspects of business unit
  • Trained and mentored team of Greenbelts

Accomplishments

  • Key player in implementing CAPPs (computer aided process planning)
  • Performed Six Sigma project which reduced nonconforming crankshafts from 10 per day to less than 3 per month. (This project realized an annual cost reduction due to rework and scrap of over $300,000)

Sr. Quality Engineer

Aron Corporation

2004

 

 Key Objectives:

  • Supervised Quality Engineers and Techs and Gage Crib personnel
  • Responsible for all manufacturing processes, tooling, cnc programs, etc. for two machining departments, a plating department, and an assembly area
  • Led several cost reduction teams utilizing Six Sigma, 8D, and other process improvement tools
  • Led internal ISO audit teams

Accomplishments

  • One of only six people in the plant to be selected for Six Sigma training, one of only three who achieved Black Belt certification
  • Achieved Certified Quality Engineer through American Society of Quality
  • Promoted to Sr. Quality Engineer in 2003
  • Average annual savings of $210,000 from 1997 to 2004
  • Designed fixturing and tooling using both AutoCAD and Pro/Engineer software
  • Conceptualized, designed, and implemented a gaging system that resulted in over $140,000 in cost savings through quality improvements (reduction of scrap and rework)
  • Designed tooling and created processes that allowed parts to be transferred from a machine with an 8 hour set up, and 8 minute per part cycle time to a machine with a 30 minute set up and 1 minute cycle time.   Resulted in $145,000 annual savings

 

Education

 

Bachelors Degree Mechanical Engineering

San Jose State University

 

Masters Degree Business Administration

Northeastern University

 

 

 

Languages

  • English
  • French
  • Arabic
  • German

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What Should Be Included In A Quality Assurance Manager Resume?

As a Quality Assurance Manager, it is essential to have a well-crafted resume that highlights your experience and skills. Your resume should showcase your ability to ensure quality in the products and services your company provides. It should also demonstrate how you can implement and maintain quality standards for the company.

When writing your Quality Assurance Manager resume, you should include your experience with quality assurance processes, tools, and systems. This should include any experience you have implementing and monitoring quality assurance protocols and standards. Additionally, you should include any experience you have in problem solving and root cause analysis.

You should also include any certifications you have that relate to quality assurance and management. A Quality Assurance Manager should be knowledgeable in quality assurance tools and software. You should demonstrate your knowledge and expertise with quality assurance in this area.

Additionally, any knowledge you have in regulatory requirements, such as ISO standards, should be included in your resume. This should include any certifications or training you have received that demonstrate your knowledge in this area.

Overall, your Quality Assurance Manager resume should demonstrate your knowledge and experience with quality assurance processes and standards. You should include any experience you have in implementing and monitoring these standards. Additionally, you should include certifications or training relevant to the position. Finally, you should showcase your knowledge in quality assurance tools and software.

What Skills Should I Put On My Resume For Quality Assurance Manager?

A Quality Assurance Manager is an important role in any organization. Quality Assurance Managers ensure that products, processes, and services meet the established standards of quality. It is important for any Quality Assurance Manager to be up to date on the latest quality assurance procedures and techniques. When writing a resume for a Quality Assurance Manager role, it is important to highlight the skills and knowledge that you have that would be applicable in this role.

One of the most important skills to include in your Quality Assurance Manager resume is problem-solving. Quality Assurance Managers are responsible for finding and solving problems related to quality assurance. This requires the ability to analyze data, identify problems, develop solutions, and monitor progress. It is also important to highlight any experience you have working with quality assurance tools and techniques.

Another important skill to emphasize in your Quality Assurance Manager resume is communication. Quality Assurance Managers need to be able to communicate effectively with team members, stakeholders, and customers. This includes being able to communicate complex ideas clearly, in addition to providing feedback and managing expectations.

Finally, it is important to highlight any experience you have with project management. Quality Assurance Managers must be able to lead teams, manage deadlines, and coordinate resources. This requires being able to develop effective plans and strategies and monitor progress. It is also important to be able to analyze data and suggest solutions.

By highlighting the right skills and experiences in your Quality Assurance Manager resume, you can make sure that your resume stands out from the competition. Be sure to emphasize the skills and knowledge that are most important for this role, such as problem-solving, communication, and project management.

What Is The Job Description Of The Quality Assurance Manager?

The Quality Assurance Manager is responsible for ensuring that all products, services, and processes meet the quality standards of the company. Quality Assurance Managers must have the ability to identify, analyze, and solve quality problems, as well as create and implement quality assurance plans. They should also be familiar with industry regulations and requirements for quality assurance.

Quality Assurance Managers typically have a bachelor’s degree in a related field and extensive prior experience in quality assurance. They must be highly organized, detail-oriented, and have strong analytical and problem-solving skills. They must also have excellent communication and interpersonal skills in order to work with a variety of people in different departments.

In addition to managing the Quality Assurance process, Quality Assurance Managers are responsible for developing and implementing quality assurance plans and testing protocols, monitoring and measuring performance against quality standards, and creating and analyzing reports to identify trends and areas of improvement. They must also be able to provide training to other employees on quality assurance principles and processes.

Quality Assurance Managers must be able to identify, analyze, and solve quality problems, as well as create and implement quality assurance plans. They must also be familiar with industry regulations and requirements for quality assurance and be able to provide training to other employees on quality assurance principles and processes. Good Quality Assurance Managers must be highly organized and detail-oriented, with strong analytical and problem-solving skills. They must also possess excellent communication and interpersonal skills in order to work with a variety of people in different departments.

What Is A Good Objective For A Quality Assurance Manager Resume?

When it comes to writing an effective objective for a Quality Assurance Manager resume, it is essential to make sure that you are conveying the right message. The objective should highlight your strengths and the qualities that make you an ideal candidate for the job. It should also be tailored specifically to the job that you are applying for and should not look generic or like a copy and paste job.

The objective should focus on your experience in quality assurance, as well as your ability to manage teams and lead projects. It should also highlight the technical and communication skills that you have developed over time. An effective Quality Assurance Manager resume objective should also emphasize your commitment to excellence and your ability to adhere to quality standards and regulations.

Other qualities that should be mentioned in a Quality Assurance Manager resume objective include the ability to troubleshoot and detect problems, analyze data, and resolve customer complaints. Additionally, it is also important to mention your ability to work in a fast-paced environment, handle multiple tasks, and keep up with deadlines.

Including an effective objective in your Quality Assurance Manager resume can be a great way to set yourself apart from other candidates and showcase the experience and skills that make you the ideal candidate for the job.

What Are The Career Prospects In The Quality Assurance Manager?

As a Quality Assurance Manager, your career prospects are excellent. This job is a great fit for professionals who have strong analytical and problem-solving skills. Quality Assurance Managers ensure that products and services meet the quality standards set by their companies. They may work in a variety of industries, including manufacturing, healthcare, and IT.

Quality Assurance Managers have the critical role of evaluating and improving the quality of products and services. They must be able to identify problems, analyze data, and make recommendations to improve product and service quality. Quality Assurance Managers must also be able to develop and execute test plans, monitor product and service performance, and report on the results of testing.

Further, Quality Assurance Managers must be able to stay up to date on industry best practices and regulations. They must be able to work collaboratively with teams in different departments, such as engineering, sales, and operations. Quality Assurance Managers must also have strong communication and leadership skills, as they may be tasked with leading and motivating teams.

The job outlook for Quality Assurance Managers is expected to remain strong. Those in this role can expect to experience job security, competitive salaries, and opportunities for career growth. With the right qualifications and experience, Quality Assurance Managers may move up to higher-level roles, such as Quality Assurance Director and Chief Quality Officer.

Key Takeaways for an Quality Assurance Manager resume

A Quality Assurance Manager resume should be well-structured and clearly written, making sure to include applicable skills and experience that is relevant to the position. It’s important to showcase the knowledge and experience you have in the field, as well as any additional skills that you possess that would make you an ideal candidate for the role.

Quality Assurance Managers are responsible for overseeing the quality assurance of products, services, and processes. They are in charge of ensuring that products and services meet the desired standards of the organization, while also making sure that they adhere to the industry and legal regulations. Quality Assurance Managers typically oversee a team of quality assurance analysts, and they

When writing a Quality Assurance Manager resume, one of the most crucial aspects is to focus on the key takeaways. This means making sure to highlight the skills and experience that demonstrate your expertise in the field. Additionally, you should include any achievements, awards or certifications that will help you stand out from other candidates. You should also focus on developing and creating goals that you can clearly communicate in the resume.

Finally, when creating a Quality Assurance Manager resume, it’s important to customize it to the position you are applying for and showcase the relevant skills and experience you have. Make sure to take the time to tailor your resume to the company’s needs and mission statement. Doing this will ensure that you present yourself as the ideal candidate for the position.