Customer Service Representative Resume

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Ryan Watson

Customer service representative


Hello, good day! my name is Intan Ryan and I’m 26 years old. I’m about to finish my bachelor degree journey on november 2019 and about to seek new job to gain experience. I am visionaries, intuitive, emphatic, and creative. I have experience in retail sales and teaching experience during my internship. I hope my personalities and experience fulfill the company criteria and love to see during interview. Thank you very much for spending time read my humble introduction.


  • communication skills
  • teamwork skill
  • leadership skill
  • writing and oral communication skill
  • computer literacy

Work Experience

Crew Member

Silver Screen Cinema

Jun 2013

I work as crew member in consession department and my focused is reaching bench mark (sales) given by management.

Sale associate


Jan 2015

As first batch to work in Mid Valley giving me new challenge to reach sale mark by the management. Fortunately my team break the record and has reach more.

Sandwich Artist

Jimmy John’s Gourmet Sandwiches

Dec 2018

Working here teach me how to prepare the food and make sure it fresh and I was given a chance to learn supervisor task such as count sale, stock take, supervise staff in and out clock, staff leave.


Diploma in TESL

San Jose State University

Nov 2014

Bachelor in Education (Hons) – TESL

Northeastern University

Nov 2019


Event Meg Solution


Dec 2017

Community service @ Melanin

Customer support

May 2016


  • English
  • French
  • Arabic
  • German

Career Expert Tips:

  • Always make sure you choose the perfect resume format to suit your professional experience.
  • Ensure that you know how to write a resume in a way that highlights your competencies.
  • Check the expert curated popular good CV and resume examples

How to Write Customer Service Representative Resume

The perfect customer service representative resume is one that gets you the job you want. From writing your resume to creating a cover letter, there are a few tips and techniques that can make a difference. Follow this step-by-step guide for help with resumes and cover letters tailored just for you!

A customer service representative’s resume should consist of a profile section, which lets you connect the dots between your abilities and the job. This is where you highlight your accomplishments and work history to show that you are qualified for the job. The profile section should stand out among all other sections because it is important to prove why you are the right person for the position. Keep in mind that an effective profile is one of the most important aspects of an effective resume. In fact, your profile is one of the first sections that hiring managers, recruiters, and staffing professionals view. Once they read your profile, they will decide if you are worth a second look.

8 Tips to Write the Perfect Customer Service Representative Resume:

  1. Never Use Inappropriate Keywords or Phrases:
    Avoid using trendy phrases and buzzwords on your resume because it may appear that you have copied someone else’s resume. When writing your resume, you should write it in your own words and use keywords that are relevant to the job field. Always make sure you have proofread your resume. If you have someone else read over it for you, take their suggestions into consideration.
  2. Make It Easy to Read:
    Make sure there are no grammar or spelling mistakes on your resume. This may provide a negative impression to your employer.
  3. Do Not Overlook the Details:
    Make sure you have proofread your resume, as well as checking it for any grammatical errors. A small detail is a difference between whether or not you get called in for an interview. Use a spell check and ask someone else to proofread it for you, because they may see things that you can’t recognize due to being too familiar with your own job history.
  4. Do Not Use Contractions:
    Do not use contractions on your resume, as it appears unprofessional. For example, don’t write “I’d”, instead write “I have”. Your resume is an extension of yourself so it should be written in the best possible way to represent you. If a hiring manager sees a resume with lots of errors, he or she may assume that you are careless and not trustworthy. This can eliminate you from even being considered for the position.
  5. Get Rid of Clichéd Phrases:
    Don’t use clichéd phrases that are found on so many resumes. Hiring managers have seen the standard phrases over and over again and they don’t find it as professional as to rewrite those phrases in a fresh way. Using clichés can cause you to be overlooked. Instead, show you are an individual by rephrasing these phrases in your own words.
  6. Use Strong Action Verbs:
    Match your action verbs to the job description. Choose verbs that indicate what you have done and will do in the future, which will help you to get hired. Avoid using vague terms like “responsible for” or “involved in”. Instead of using these terms, use a more powerful verb to describe actions, such as “raised”, “organized” or “created”.
  7. Show Your Skills and Abilities:
    Make sure you include your skills and abilities relevant to the job description on your resume. Hiring managers will want to see this information because they want to know what you can do for them. Use action verbs like “created”, “improved” or “managed”. This will help demonstrate that you are the right choice for a specific position.
  8. Be Specific:
    Be specific with your accomplishments and skills on your resume.

5 Tips to Write the Perfect Customer Service Representative Resume Summary:

  1. Write your profile with an objective as a summary of your experience and skills that demonstrate why you are qualified for the job and how you can contribute to the organization
  2. Make sure you proofread your resume before sending it out to potential employers because it is one of the first sections they will read when reviewing your application.
  3. Avoid using trendy statements or phrases on your resume; it’s a sign that you didn’t do enough research on the job description.
  4. Don’t leave out key points about your work history
  5. Use strong action verbs to demonstrate who you are and what you can do for the organization

It is important to make sure that your customer service representative’s resume stands out from everyone else’s on the pile. There are many ways to do this, such as by writing it in a creative way or adding in lots of visual elements. However, one of the best ways to stand out is by using effective keywords.

Top 10 Customer Service Representative Skills:

  1. Communication: Good communication skills are the backbone of most business and customer service jobs. They are essential for getting your message across to customers, coworkers, and managers. The ability to listen without interrupting is the most important in order to effectively communicate ideas and concepts.
  2. Interpersonal skills: These skills allow your customer service representative resume to be able to interact with customers and co-workers on a daily basis. The ability to listen without interrupting is essential in order to effectively communicate ideas and concepts.
  3. Problem-solving: It is important to be able to problem-solve in order to be able to effectively communicate ideas and concepts.
  4. Organizational skills: Customer service representatives are employees who are constantly being given new projects or tasks, which requires the ability to organize and prioritize these tasks in order to get them done, on time, and right the first time. Being able to complete assignments on time and with a high-quality standard is essential.
  5. Time management: Being able to manage your time is essential in order to be effective and efficient on a daily basis.
  6. Motivating skills: Customer service representatives need good motivational skills in order to maintain a positive attitude while working.
  7. Customer service skills: Being able to deal with negative and positive customer complaints on a continuous basis is essential in order to keep customers satisfied and coming back. The ability to deal with angry customers or meet the needs of difficult customers will help you get ahead in your career as a customer service representative.
  8. Problem-solving skills: The ability to problem solve is an essential part of the customer service representative’s resume. It helps customers resolve their problems and ensures that they are happy with the service they received from you as a representative.
  9. Technical skills: Customer service representatives are in charge of handling technical issues on a daily basis. The ability to solve these technical problems will help you maintain your job and get ahead in your career as a customer service representative.
  10. Creative thinking: The ability to think creatively will help you get ahead in your customer service representative job. Being able to come up with ideas and solutions for difficult situations will keep you employed and help you move up in the company.

How to Write Customer Service Representative Resume with No experience:

  1. A good resume must focus on your strengths and skills as a customer service representative. It is essential to show your potential employer why you will be a good employee for their company.
  2. Your resume should describe the reasons why you are applying for a customer service representative job and how you will be a good fit for the position.
  3. List your skills that are relevant to customer service representative positions such as listening, communicating, solving problems, and dealing with difficult customers, etc.
  4. Mention specific skills such as listening to customers, identifying their needs, and responding to these needs to satisfy the customers.
  5. List all the details regarding your responsibilities, tasks, and accomplishments in previous jobs. Highlight any customer service representative-related achievements you have made.

Customer Service Representative Cover Letter Tips:

The cover letter is an important step in the hiring process. When writing a cover letter, make sure it is on-point and gives the potential employer a good impression of you.

  1. Write your letter in a professional manner, with the intent of being warm and engaging.
  2. Include specific details about your skills and experience. By doing this, you emphasize what you are good at and show that you know the company.
  3. Use a strong opening statement that gives a preview of your skills and experience.
  4. State why you want to work for the company and why you are better than other applicants.
  5. Proofread and edit your resume for grammar, spelling, and other errors.


Your resume is more than an account of your employment history; it is an advertisement to prospective employers. If you want to land a job, your resume must be as good or better than the last one.

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