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Justin Brandon
Quality Management System Professional
Summary
Dynamic and highly dedicated COPC certified Quality Management System Professional with 14 years of hands on experience in Telecommunication Customer Care Operations, Process Design & Documentation,Process Audits,Risk Assessment,Performance Management and Quality Assurance.
Skills
- COPC Standards Implementation.
- ISO 9001: 2015 Standards Implementation.
- Six Sigma.
- Project Management.
- Process Design and Documentation.
- Process Compliance Audits.
- Process Re-Engineering and Enhancement.
- Risk Assessment & Mitigation.
- Internal Control Implementation.
- Quality Assurance.
- Operations Management.
- Team Management.
- KPI Design.
- Performance Management.
- Data Analysis.
- Voice of Customer Analytics.
Work Experience
Analyst/Operational Transformation
- Design and document Customer Care Operational & Support processes and maintain repository for all process documents with document control.
- Monitor Customer Care Processes regularly and update changes of organizational/functional structure or new deployments of products/systems.
- Rreviewing processes and procedures to ensure compliance on Quality Management requirements.
- Ensure the effective implementation of ISO 9001:2015 and COPC 6.0a standard requirements.
- Conduct process audits for necessary insights on Quality, Process Enhancements and Risk Assessment.
- Identify risks associated with Customer Care Operational & Support processes, conduct risk impact analysis and implement internal controls to mitigate the identified risk in coordination with respective stakeholders.
- Devolpe, maintain risk register and assess the and effectiveness of internal controls during internal audits.
- Assist in the periodic review and redesign of all KPIs and SLAs basis process improvements and policy corrections.
- Coordinate with different stakeholders and manage all Internal and External Audits in Customer Care.
- Liaise with relevant stakeholders to close gaps identified in Internal and External Audits.
Coordinator/Quality Assurance
- Handling Transaction Quality Monitoring Sampling, Calibration, Certification, Quality Disputes and Certification for all Customer Care business units.
- Identify weakness in systems and procedures and coordinate closely with various section heads in order to develop and implement specification plans for the improvement of overall service quality and standards.
- Contribute to the enhancement of quality and act as a facilitator and coordinator in implementing the quality enhancement initiatives.
- Reviewing the staff performance, identifying gaps in areas for development needed, implementing action plans and monitoring the progress.
- Reviewing the staff performance, identifying gaps in areas for development needed, implementing action plans and monitoring the progress.
Education
Master Of Computer Applications
Project
Etisalat Customer Care COPC 5.2- COPC 6.0 a release transition project.
Etisalat Customer Care ISO 9001: 2008 – ISO 9001:2015 transition project.
Etisalat Customer Care Outbound Sales Transition/Outsourcing, Mumbai, India.
Etisalat Customer Care Home Service Transition/Outsourcing, Mumbai, India.
Languages
- English
- French
- Arabic
- German
Career Expert Tips:
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What is the Role of a Quality Management System Professional?
A Quality Management System (QMS) Professional plays a crucial role in an organization by ensuring that products or services meet established quality standards. Their primary focus is on maintaining and improving the organization’s QMS, aligning it with industry standards and regulatory requirements. They work closely with various departments to implement quality procedures, conduct audits, and drive continuous improvement initiatives.
What are the Quality Management System Professional Job Requirements?
Embarking on a career as a Quality Management System Professional requires a combination of education, experience, and skills. Here are the fundamental requirements for this role:
- A bachelor’s degree in Quality, Business, Engineering, or a related field.
- Experience in quality management and knowledge of quality standards such as ISO 9001.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on continuous improvement.
- Ability to conduct audits and present findings to stakeholders.
Certifications like Certified Quality Auditor (CQA) or Certified Manager of Quality/Organizational Excellence (CMQ/OE) can further enhance your qualifications.
What are the Responsibilities of a Quality Management System Professional?
A Quality Management System Professional wears many hats, juggling a variety of responsibilities to ensure the organization’s commitment to quality is upheld. Here are some of the key responsibilities:
- Developing, implementing, and maintaining the Quality Management System.
- Conducting internal and external audits to ensure compliance with quality standards and regulations.
- Identifying areas for improvement and initiating corrective actions.
- Training and guiding staff on quality procedures and compliance.
- Collaborating with cross-functional teams to enhance the quality of products or services.
- Monitoring and analyzing quality performance through key performance indicators (KPIs).
These responsibilities require a blend of technical knowledge, analytical thinking, and people skills.
Quality Management System Professional Resume Writing Tips
Creating a standout resume is your first step towards landing a role as a Quality Management System Professional. Here are some tips to help you craft a resume that reflects your skills and experiences effectively:
- Highlight your experience in developing and maintaining Quality Management Systems.
- Showcase your knowledge of quality standards and regulations.
- Provide examples of how you have driven continuous improvement initiatives.
- List any relevant certifications in quality management.
- Use quantifiable achievements to demonstrate your impact on quality improvement.
Remember, your resume is a reflection of your professional journey in the realm of quality management.
Quality Management System Professional Resume Summary Examples
Your resume summary is a snapshot of your professional journey. It should encapsulate your experience, skills, and the value you bring to a potential employer. Here are some examples to inspire you:
- “Dedicated Quality Management System Professional with over 8 years of experience in implementing and maintaining ISO 9001 compliant systems. Proven ability to drive continuous improvement initiatives and conduct comprehensive audits.”
- “Detail-oriented QMS Professional with a strong background in developing quality procedures and training staff. Adept at identifying areas for improvement and initiating corrective actions.”
- “Certified Quality Management System Professional with extensive experience in analyzing quality performance and ensuring compliance with industry standards and regulations.”
Each summary should be tailored to reflect your unique experiences and skills in quality management.
Create a Strong Experience Section for Your Quality Management System Professional Resume
The experience section is the cornerstone of your resume. It should detail your relevant experiences, achievements, and the impact you have had in your previous roles. Here are some examples:
- “Implemented a Quality Management System in compliance with ISO 9001, resulting in a 25% reduction in product defects.”
- “Conducted quarterly internal audits, identifying areas for improvement and ensuring adherence to quality standards.”
- “Trained over 100 staff members on quality procedures and compliance, enhancing organizational commitment to quality.”
Each experience should reflect your contributions to upholding and improving quality standards within an organization.
Sample Education Section for Your Quality Management System Professional Resume
Your educational background lays the foundation for your career in quality management. Here’s how you can list your educational qualifications:
- Bachelor of Science in Quality Management, XYZ University, 2015.
- CertifiedQuality Auditor (CQA), American Society for Quality, 2017.
- Certified Manager of Quality/Organizational Excellence (CMQ/OE), American Society for Quality, 2019.
Remember to include any relevant certifications that enhance your qualifications as a Quality Management System Professional.
Quality Management System Professional Skills for Your Resume
As a Quality Management System Professional, you need a mix of hard and soft skills to excel in your role. Here are some skills that you should consider including in your resume:
Soft Skills:
- Communication
- Problem Solving
- Attention to Detail
- Teamwork
- Leadership
Hard Skills:
- Quality Management Systems (QMS)
- Auditing
- Knowledge of ISO 9001
- Data Analysis
- Continuous Improvement
These skills are essential in ensuring the quality of products or services and maintaining compliance with relevant standards and regulations.
Most Common Mistakes to Avoid When Writing a Quality Management System Professional Resume
Avoiding common mistakes in your resume can make a significant difference in making a lasting impression. Here are some mistakes to steer clear of:
- Using a generic resume for every job application. Tailor your resume to match the specific requirements of each job.
- Focusing solely on job duties without highlighting achievements. Showcase your impact on quality improvement.
- Ignoring the importance of a well-crafted cover letter. Use it to further elaborate on your experiences and motivation.
- Overlooking proofreading. Ensure your resume is free of typos and grammatical errors.
Avoiding these mistakes can help your resume stand out and reflect your professionalism.
Key Takeaways for Your Quality Management System Professional Resume
As you craft your Quality Management System Professional resume, keep these key takeaways in mind:
- Emphasize your experience and achievements in implementing and maintaining Quality Management Systems.
- Highlight your knowledge of quality standards like ISO 9001 and your ability to conduct audits.
- Showcase any relevant certifications and continuous learning initiatives.
- Detail your skills, both soft and hard, that make you a competent Quality Management System Professional.
With these insights and a tailored approach, you are well on your way to crafting a resume that reflects your true potential in the field of quality management.
Finally, feel free to utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the Quality Management System Professional job interview.
Equipped with these insights and resources, you are poised to create a compelling narrative of your professional journey, showcasing your dedication to quality and continuous improvement. Best of luck!
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