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Dedicated and results-driven Quality Team Leader with over 5 years of experience in leading cross-functional teams in quality assurance and process improvement initiatives. Proven track record of successfully managing projects, driving operational excellence, and implementing efficient quality control processes. Strong ability to mentor and motivate team members to meet and exceed goals. Effective communicator with excellent problem-solving skills, committed to delivering high-quality products and exceptional customer satisfaction.
Responsible for the items catalog Data on our website
Creating, developing, editing and managing the items content information for the allocated categories of products.
List the new items and follow the process until it becomes live item and ready to be used.
Communicate with central pending department to upload the items new listing, modification uploading and any related issue.
Collect the item information from the category Managers or Market place departments and reviewing them based on Souq.com standers and policy and add any needed information.
Update the listed items Information (Selling Price – Stock QTY)
Item Modifications (add item new info– correct existed item info.)
Responsible for the items catalog Data on our website Creating, developing, editing and managing the items content information for the allocated categories of products.
List the new items and follow the process until it becomes live item and ready to be used.
Communicate with central pending department to upload the items new listing, modification uploading and any related issue.
Collect the item information from the category Managers or Market place departments and reviewing them based on Souq.com standers and policy and add any needed information.
Update the listed items Information (Selling Price – Stock QTY) Item Modifications (add item new info– correct existed item info.)
Process data and assign to agents based on items types and daily targets.
Content quality assurance and listing
Content Creation for various item types.
Content quality assurance and listing.
Rolling out new processes and automated tools among the rest of the content agents.
The main task is to oversee the creation and accuracy of both the
NIS and the scraped content of other content agents within the team.
Process data and assign to agents based on items types and daily targets.
Manage daily targets of agents and their performances.
Monitoring the SL for the country
Making sure that the agents are working on their tickets properly
Proceeding with monthly one to one and team meetings
Following up with the account managers and vendors when needed
Handling escalations and proceeding with the investigations from your end.
Proceeding with the tasks audit, with min of 1 task per agent per day
Tracking agents’ adherence and updating the attendance sheets.
Setting action plans or the low performers and use the consequence matrix.
Making sure that the agents will achieve their productivity and quality targets
Sending weekly productivity reports
Working on the team pattern and schedule
Evaluated current operational processes and implemented methods that offered notable improvement.
Held meetings with employees to evaluate performance and make plans for improvement.
Performed quality checks on finished menus to verify that it meets our guidelines and without any mistakes.
Sending weekly productivity reports to the team.
Trained new employees and promoted supportive, performance-oriented atmosphere.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Acted as key point of contact for all QA tips, guidelines, processes and communication internally and with other departments to insure smooth operations.
Sending monthly KPIs to evaluate the performance of Content and QA teams.
