Senior Technical Support Resume Example

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Rachel Scott

Senior Technical Support

Summary

I am a diverse young lady that is open to new things and is eager to grow and advance into greater heights. I have a good sense of responsibility and duty. I have studied IT and Computer Science and also have grade 12. 

Skills

  • People’s skills
  • Communication skills
  • Teamwork skills
  • Organisation Skill
  • Computer skills

Work Experience

Senior Technical Support Call Center Agent

WNS Assurance(Telkom)

Jun 2018

Troubleshooting, assisting customers to log faulty lines, assisting customers get th correct speed and that they are able to connect to the internet. Performing router setups for ADSL and Fibre connections. Following up on existing faults logged and assisting customers to send and receive emails.

Sales Assistant

The Space

Oct 2017

Promote sales, perform mashup, petty cash and load stock onto system and shelves. Performing managerial duties when manager and assistant manager are not available.

Education

IT AND COMPUTER SCIENCE NQF Level 4

San Jose State University

Dec 2014

Grade 12

Northeastern University

Dec 2011

Languages

  • English
  • French
  • Arabic
  • German

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