Service Quality Manager Resume Sample

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Ryan Marsh

Service Quality Manager

Summary

Possess six years of professional experience as Service Quality. Comprehensive written and verbal communication skills. Ability to work independently as well as part of a team.

Skills

  • Power Point
  • Ms. Excel
  • Ms. Word
  • Illustrator
  • Photoshop
  • Premiere Pro

Work Experience

Service Quality Assistant Manager

PT Allianz Life NY

Present

  • Create customer journey mapping for customer
  • Identify service gaps in customer experience touchpoints and develop reinforcement initiatives to enhance customer experience
  • Work closely with key stakeholders in sales, operation, and other workstreams to understand the challenges and customer pain points and provide insights for improvement
  • Conduct customer experience survey
  • Analyze reports, collect customer feedback and identify strategies to enhance customer experience

Service Quality and Improvement Senior Staff

PT Dwidaya World Wide

Dec 2016


Service Quality Staff

PT Equity Life NY

Jul 2016


Service Quality Officer

PT Bank ANZ NY

Feb 2015


Education

Social Science and Political Science Faculty

San Jose State University

Jan 2013


Project

Graphic Design and Digital Imaging

HelloMotion Academy

Aug 2019


Train The Trainee – Service Excellence Culture

Learning Resources Indonesia

Mar 2018


Languages

  • English
  • French
  • Arabic
  • German

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