Travel Planner Resume Example

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Rachel Frank

Travel Designer


I’m interested in enhancing my knowledge, developing my skills and to continue my career in the prospective areas of the Travel and Tourism Industry. I do believe that I’m a self-motivated, determined & a keen team player in obtaining my goals.

Work Experience

Travel Designer

Diethelm Travel Sri Lanka


  • Determining clients’ needs and suggesting suitable travel packages
  • Organizing travels from beginning to end, including tickets, accommodation and transportation
  • Handling quations and tours of Audley Travel UK
  • Supplying travelers with pertinent information and useful travel/holiday materials
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets
  • Attend conferences to maintain familiarity with tourism trends

Travel Designer

SoulTrek Sri Lanka


  • Staying informed with current industry developments
  • Handling FIT inquiries from Sales Lead till execution (B2C)
  • Responsible and meaningful itinerary planning including costing.
    Educating clients on responsible travel practices & ensuring meaningful holiday experiences
  • Identifying responsible travel products/ partners and conducting regular audits.
  • Negotiating with suppliers producing regular content fr SoulTrek blog and social media
  • Continuously ensuring website and content is optimized for SEO
  • Managing and growing social media channels

Reservations Executive

Serendib Leisure Management ( Hemas Holdings PLC)

Jul 2018

  • Configuring rates on the hotels property management system
  • Processing stop sale on online channels and tour operator channels
  • Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website
  •  Helps develop room revenue and occupancy forecasts
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed
  • Determines room rates based on the selling tactics of the hotel

Customer Support Executive

Gestetner Sri Lanka

Jul 2018

  • Maintaining customer databases
  •  Investigating and solving customers’ problems, which may be complex or long-standing problems that
    have been passed on by customer service assistants
  • Issuing refunds or compensation to customers
  • Meeting with other managers to discuss possible improvements to increase the quality of the service
  •  Learning about the organization’s products and services and keeping up to date with changes

Reservations & Ticketing Agent

Sri Lankan Airlines

May 2014

  • Assists passengers requiring special assistance to board or depart conveyance
  •  Sells and assembles tickets for transmittal or mailing to customers.
  • Plans route and computes ticket cost, using schedules, rate books, and computer.
  • Arrange cargo requirements requested by customers.
  • Sells and assembles tickets for transmittal or mailing to customers.
  • Inform customers or Ticket Agents to advise of changes with travel conveyance or to confirm reservation.
  • Advice customers regarding baggage allowances, Check in times, Departure times and any flight delays.
  • Maintains computerized inventory of passenger space available.


Degree in Travel and Tourism Management

San Jose State University

Jul 2019

FirstClass Honours

BTEC Higher National Diploma in Travel & Tourism Management L4 & L5

Northeastern University

Aug 2018

Higher Achiever of the Year 

Diploma in Airline Reservations & Ticketing (GDS, Marketing, Airport & Cargo Operations)

Arizona State University

Dec 2013


Amadeus Global Distribution System training

Conducted by IAA (International Aviation Academy)

OPERA PMS Hotel and Hospitality Management system

conducted by (Minor Hotel Groups)

Call Centre operation training

conducted by IFH ( Institute for Hospitality Management)


  • English
  • French
  • Arabic
  • German

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