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Christa Frank
Systems Engineer
Summary
I am a Systems Engineer specializing in security solutions and process automation. I combine a unique interdisciplinary background, excellent communication and training skills, and broad experience and certifications in network, server, and desktop administration to deliver innovation and cost-savings to enterprise and SMB clients alike.
I’m skilled at building or iterating upon tightly integrated solution stacks that can entirely automate software and hardware deployments, patches, backups, inventory, and compliance in order to increase efficiency, reliability, and security. Coming from the consulting and managed services industry, I thrive in fast-paced, high-pressure environments where efficiency and versatility are paramount.
Skills
- macOS Administration
- Apple Business, VPP & ADE
- Mobile Device Management
- SSO/MFA/SAML & IdP admin
- Patch Management
- Jamf Pro
- Addigy
- PowerShell
- Azure AD
- Windows Server
- VMware vSphere
- Ubuntu & Debian
- NIST CSF
- DR and BC Planning
- Vulnerability Management
- NMS & SIEM Administration
- SOC2 Compliance
- Security Awareness Training
- DLP and data classification
Work Experience
Systems Engineer
- Designed, sold, implemented, and administered new internal and customer technology infrastructures and provided sales engineering, training, and T3 technical support for MDM, SSO, cloud and virtualization platforms, and other solutions that required a multidisciplinary sales/account management, project management, and technical skillset
- Researched and designed new service offerings, improved existing solutions, developed and improved internal processes and procedures ranging from security/compliance to billing and cost management. and provide a path of escalation for complex or high-risk IT requests.
- Collaborated and consulted on several large initiatives with partners and third parties, including Microsoft, Apple, Ruckus, Mellanox, Dell, and VeloCloud
- Managed all new and ongoing internal and client-facing compliance, vulnerability management, and security awareness initiatives including SSAE SOC2 Type I/II, NIST, PCI, and HIPAA.
- Managed amnet’s disaster recovery and business continuity plans and training as required by SOC2.
- Led security awareness training initiatives for clients and amnet employees.
- Designed and implemented a sophisticated and highly integrated alerting, logging (SIEM/IDS), IPAM/DCIM, MDM, change management, and ChatOps platform.
- Attended industry conferences and trainings to identify opportunities for new services and process improvements that increase profits and client satisfaction.
Centralized Services Engineer
- Responsible for the delivery and administration of desktop, server, and cloud best practices and management tools (eg, RMM and MDM) to clients in order to ensure a secure, productive and highly available computing environment.
- Worked with ownership and account management to design and review quarterly “VCIO” reports with clients in order to demonstrate value, advise the client on compliance and lifecycle management strategy, and identify opportunities for improvements or new services (and sell them when appropriate).
- Worked with sales to pursue new business leads using an evidence-based approach to earn the trust of the client and win new business.
- Conducted proactive maintenance and patching to ensure compliance with industry standards, while maintaining CorCystem’s internal systems and evaluating emerging technologies that improved overall service delivery and provided value to clients.
- Handled level 3 tickets daily, with an emphasis on tickets that were stagnant or recurrent and the goal of addressing the root problem with a fix (or project) that improved agreement margins and client satisfaction.
- Attended industry conferences and trainings to identify opportunities for new services and process improvements that increase profits and client satisfaction.
- Sold management on becoming a certified Microsoft partner and worked to attain them the Silver Small & Midmarket Cloud Solutions Competency
Resident Technician
- Worked with students on an individual basis to select assistive technology solutions that met their needs, then configured solutions and provided training.
- Met with the director of the Office of Disability Services to discuss latest assistive technology developments and offer the best solutions to students with disabilities.
- Provided software and hardware support/repair to students.
- Performed on-site television and network troubleshooting, including wiring repairs.
- Assisted network administrators with fiber/ethernet infrastructure troubleshooting and repairs.
- Provided training to associates, junior technicians and students.
Education
B.S.: Neuroscience and Public Health (minor)
Project
Cyberspace Academy – An E-learning approach to combat the existing cyber security skill gap
Languages
- English
- French
- Arabic
- German
Career Expert Tips:
- Always make sure you choose the perfect resume format to suit your professional experience.
- Ensure that you know how to write a resume in a way that highlights your competencies.
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What is the Role of a Systems Engineer?
In the dynamic world of technology, the role of a Systems Engineer stands as a pillar that ensures the seamless integration and functioning of various systems within an organization. But what exactly does a Systems Engineer do? Let’s delve deeper into this critical role that blends technical expertise with a strategic vision.
A Systems Engineer is tasked with the responsibility of designing, implementing, and managing complex systems over their life cycles. Their role encompasses a wide range of activities including system architecture, system modeling, system analysis, and optimizing performance through system improvements. They work closely with stakeholders to understand their needs, translating them into technical requirements and ensuring the system meets specified standards and functionalities. Their role is pivotal in ensuring the stability, reliability, and efficiency of an organization’s IT infrastructure.
What are the Systems Engineer Job Requirements?
Embarking on a career path as a Systems Engineer requires a robust educational background and a rich skill set. Let’s explore the essential requirements that pave the way to becoming a proficient Systems Engineer:
- A Bachelor’s or Master’s degree in Systems Engineering, Computer Science, or a related field, laying a strong foundation in technical knowledge.
- Profound understanding of various operating systems, network configurations, and system architecture, showcasing a well-rounded technical expertise.
- Experience in system design and analysis, a journey where you have nurtured your skills in understanding and creating complex systems.
- Problem-solving skills, developed through hands-on experience in troubleshooting and optimizing system performance.
- Excellent communication skills, honed through years of collaborating with cross-functional teams and stakeholders.
- Certifications in relevant areas such as Cisco Certified Network Associate (CCNA) or Microsoft Certified: Azure Solutions Architect Expert can be a significant advantage.
Building a portfolio that showcases your experience in managing large-scale projects and leading teams can further enhance your profile.
What are the Responsibilities of a Systems Engineer?
The role of a Systems Engineer is a tapestry of varied responsibilities, each contributing to the smooth functioning and optimization of organizational systems. Let’s unravel the core responsibilities that define this role:
- Designing and implementing system solutions to streamline processes and enhance system functionality.
- Collaborating with different departments to understand their system requirements and providing tailored solutions.
- Monitoring system performance to ensure optimal functioning and implementing necessary updates and improvements.
- Developing comprehensive system documentation, including system specifications, data flow diagrams, and system manuals to facilitate knowledge sharing and system maintenance.
- Ensuring system security through the implementation of security protocols and regular system audits.
- Providing technical support and training to end-users, fostering a culture of knowledge sharing and continuous learning.
Each responsibility is a testament to the Systems Engineer’s role as a guardian of the organization’s technical infrastructure, ensuring its robustness and efficiency.
Systems Engineer Resume Writing Tips
As you venture into crafting a resume that resonates with your career journey and aspirations, here are some tips to help you build a compelling narrative:
- Highlight your experience in designing and implementing system solutions, showcasing your expertise in enhancing system efficiency.
- Detail the complex projects you have managed, narrating the challenges faced and the solutions implemented.
- Include a section on the certifications acquired, portraying your commitment to continuous learning and expertise in the field.
- Personal anecdotes or insights from your experience can add a personal touch to your resume, helping it stand out.
Each tip is a stepping stone towards crafting a resume that is a true reflection of your skills and experiences.
Systems Engineer Resume Summary Examples
Your resume summary is the gateway to your career story, offering a snapshot of your journey thus far. Here are some examples to inspire you:
- “Systems Engineer with over 8 years of experience in designing and implementing robust system solutions, adept at optimizing system performance and ensuring security.”
- “Dedicated Systems Engineer with a proven track record in managing large-scale projects, showcasing expertise in system analysis and architecture.”
- “Experienced Systems Engineer with a knack for problem-solving, proficient in optimizing system functionalities and enhancing efficiency.”
Each summary offers a glimpse into your expertise and the value you bring to the role, setting the stage for the detailed narrative that follows.
Create a Strong Experience Section for Your Systems Engineer Resume
Your experience section is the heart of your resume, narrating the rich experiences and milestones in your career. Here are some pointers to help you build a compelling experience section:
- Detail your role in significant projects, highlighting your contributions and the impact on
the organization.
- Include instances where you have led teams to success, showcasing your leadership skills.
- Highlight your expertise in system security, detailing the protocols implemented and the results achieved.
Each entry in this section is a chapter in your career story, narrating your growth and the value you brought to your roles.
Sample Education Section for Your Systems Engineer Resume
Your educational background forms the foundation of your career, showcasing the knowledge and expertise you have acquired over the years. Here is a sample education section to guide you:
- B.Sc. in Computer Science, XYZ University, 2015
- M.Sc. in Systems Engineering, ABC University, 2018
- Certified Systems Engineering Professional (CSEP), INCOSE, 2020
Each educational milestone is a testament to your dedication to learning and your expertise in the field.
Systems Engineer Skills for Your Resume
As a Systems Engineer, your skill set is a rich amalgamation of technical expertise and strategic vision. Let’s list down the essential skills that a Systems Engineer should possess:
Soft Skills:
- Leadership and team management, the ability to steer your team towards success.
- Communication and interpersonal skills, the art of conveying your thoughts effectively and building strong relationships.
- Problem-solving abilities, the knack of finding solutions in challenging situations.
- Attention to detail, the meticulous approach to ensuring nothing slips through the cracks.
- Adaptability and resilience, the strength to bounce back and adapt to changing scenarios.
Hard Skills:
- Expertise in various operating systems and network configurations, showcasing a well-rounded technical expertise.
- Proficiency in system design and analysis, a skill that brings efficiency to system management.
- Knowledge of system security protocols, an understanding that ensures system robustness and security.
- Experience in project management, the ability to see a project through from inception to completion successfully.
Each skill is a tool, aiding you in providing exceptional service and leading your team effectively.
Most Common Mistakes to Avoid When Writing a Systems Engineer Resume
As you craft your resume, it is essential to steer clear of common pitfalls that can hinder your journey to landing your dream job. Here we list down the mistakes often seen in resumes and how to avoid them:
- Using a one-size-fits-all approach, a strategy that fails to showcase your unique fit for the role.
- Listing job duties without showcasing your achievements, a narrative that lacks depth.
- Ignoring the cover letter, a missed opportunity to narrate your story and connect with the potential employer.
- Overloading your resume with technical jargon, a strategy that can obscure your true value.
- Failing to proofread, a mistake that can leave a dent in your professional image.
Each mistake is a pitfall, avoid them to craft a resume that is both authentic and compelling.
Key Takeaways for Your Systems Engineer Resume
As we reach the end of this comprehensive guide, let’s recap the key points to keep in mind while crafting your Systems Engineer resume:
- Emphasize your leadership journey, showcasing the milestones achieved and the teams led.
- Highlight your technical proficiency, showcasing your expertise in system technologies.
- Detail the strategic initiatives you have spearheaded, painting a picture of your visionary approach.
- Include a section on continuous learning, showcasing the certifications and courses undertaken.
Finally, feel free to utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the Systems Engineer job interview.
With this rich tapestry of insights and tips, you are now equipped to craft a resume that not only narrates your career journey but also showcases the depth of your expertise and your vision for the future. Remember, your resume is a canvas where you paint your professional narrative, a narrative of growth, learning, and leadership. Forge ahead with confidence and craft a resume that stands tall in the competitive landscape. Best of luck!
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