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With 20 years experience in Customer Support on CRM and e-commerce platform, I’m now a passionate Application Specialist in the e-payment market.
Taking care of Client’s requests and satisfaction is my main goal. I can guide the customers in the use of the software, proposing solution/changes, troubleshooting issues, with strong attention for the details and the usability.
I’m a great team player as well as an independent professionist, strongly believe in collaboration and transparency.
- Jira Service Desk
- Mac OS
- Microsoft Office
Application Specialist and Jira Service Desk admin
- Troubleshooting e-payment related issues on SQL and Linux platforms
- Jira Service Desk implementation and mantainance
Client Operations Specialist and Jira Service Desk admin
- 1^ line help desk: ensure quality assistance by responding to the Merchant request, provide solution and troubleshoot incidents
- Engage proactively other teams, collaborate and assist on projects
- Update technical and procedural documentation
- Jira Service Desk platform implementation and mantainance
Customer Service Specialist
Supporting the Customers with the on-line shopping procedures.
- Test case creation and application test
- Release management
- IT specialist
- Customer Care – Help Desk II level (software and hardware)
- Windows system administrator
- DB Administrator
Accountancy And Computer Science (Ragioneria Ind. Programmatore)
Swedish as second language, level B2
Career Expert Tips:
Application Specialist Resume Writing Guide & Tips
There are quite a few different ways to approach writing your application specialist resume and cover letter.
The first step is writing out your strengths. This is a list that shows off what you do best and it should be in order from most important to least important. Next, you want to use smaller bullets or highlight quotes within each section. Each of these sections should start with what your job experience is.
Application Specialist Job Description:
The role of an application specialist is to help with the technical aspect of a company’s projects. This may include sales training or other training in the planning and design phase of a project. The application specialist may have experience designing and selling software applications for major clients or may have experienced simply working as part of a team to implement approaches that use new technologies to solve business challenges. They must be comfortable working with a variety of people on the team, including those in marketing, sales, and other areas where their expertise will be required. Their work is typically extremely varied, and there is often little repetition in terms of how they work on a day-to-day basis.
Application Specialist Job Responsibilities:
They are required to be effective communicators, able to talk and write effectively. They must be able to think on the fly and solve problems while under pressure. They may be work on different projects simultaneously.
- Answer customer questions about software products.
- Test and evaluate software on different computers to ensure compatibility.
- Train customers in the use of new applications or upgrades to existing applications.
- Design, implement, and test software code changes to fix bugs or otherwise improve the performance of software products and deliverables.
- Assist with the testing and troubleshooting of software applications.
- Perform other functions as determined by business needs.
- Provide on-site technical assistance at customers’ locations or during meetings if needed.
- Collect and report data about software performance, based on experience with the company’s products and systems, output, or both.
Application Specialist Resume Summary:
You should create a summary that explains what you offer to employers. This is your chance to make it clear why you are perfect for the job. The summary can also list several different skills.
Technology is advancing fast, and companies rely on IT professionals to help them navigate this changing landscape.
“I have 6 years experience as an Application Specialist. I work with top companies to solve complex problems using a variety of technologies. I am very well versed in the design of software solutions and have experience implementing them with different teams.”
“I am seeking an opportunity as an Application Specialist at your company. I have 6 years of experience as an Application Specialist and have worked with a variety of different companies. I am an expert in the design and implementation of software solutions and have experience working with many different teams.”
“I am a highly motivated, results-oriented professional who thrives in the fast-paced environment of a growing company. I am an expert in sales training and have the ability to motivate individuals and groups towards team achievements.”
“I’m a knowledgeable person with the ability to provide strategic business intelligence for progressive multinational systems integrating various information technologies for effective communications within an organization as well as for external audiences.”
10 Top Application Specialist Skills on Resume:
- Project Management:
The ability to manage the project life cycle and project goals. The coordinated process of planning, implementing and managing change.
The ability to communicate clearly, both verbally and in writing.
- Technical Writing:
The ability to write in a style and format that is easily understood by clients or others. Experience creating technical documentation for software, hardware, or other systems that help people understand how an application works or how to use it more effectively.
- Data Structures and Algorithms:
The ability to determine how best to store data in computer systems. The ability to structure algorithms for managing data or solving problems.
- Teams Methodology:
The ability to create effective teams by leading, managing, mentoring, or teaching others. The ability to train others or coach their progress towards a goal with positive results.
- Customer Service:
The ability to identify and address customer concerns in an ethical, efficient, and effective manner.
- Project Planning and Management:
The ability to organize work effort, set schedules, record results, and track progress or status reports using various tools. The ability to plan projects or activities for others. The coordinated process of planning, implementing, and managing change that involves multiple departments and entities across an organization.
The ability to effectively and concisely present information, ideas or concepts in a variety of media. The ability to organize and deliver presentations to clients, employees or the public.
- Application Development:
The ability to design software applications for various client needs using a combination of visual design and code writing skills along with expertise in a specific programming language. Experience developing software applications using object-oriented modeling techniques that are common in most programming environments such as Java or C++.
- System Administration:
The ability to set up and configure system services configure data sources, databases, and application servers. The ability to design and implement backup and recovery solutions that are common in most networking environments.
If you don’t have any of these skills you should list at least one above the three below.
Tips to Write Application Specialist Resume with no experience:
- Be honest and objective in your resume.
- List skills you already have even if it’s not on your resume.
- Show that you are a good team player or leader by listing some of the leadership skills that you possess.
- List projects with relevant keywords before and after each accomplishment to back up your resume claims with facts, incidents, and examples of success in the field or industry that you have demonstrated or worked in the past.
- Use action verbs that will portray you as an aggressive go-getter.
- Add numbers to your resume whenever possible.
- Be concise and brief, but be truthful also.
- Always have an updated copy of your resume where you can easily make changes and additions as needed or requested by prospective employers or clients.
- Use a spell check and grammar checker before submitting your resume to be sure it is mistake-free.
- Know that word counts are important when trying to obtain or keep a job with limited space on your resume.
Tips to Write Application Specialist Cover Letter:
- The cover letter should be emailed as a PDF and attached with your resume.
- You should tell clearly if you are applying for a specific job.
- Give the information about how you found the job you are applying for.
- Tell me why you would excel at the job you are applying for.
- Give confidence in how you would contribute to the company or organization.
- Tell me why you are interested in working for the company or organization.
- Mention your past experience and what you can contribute to the company or organization.
A profile specialist resume requires a lot of thinking and research. If you know what to do and how to do it then this is not hard to write. But if you are not sure, I hope you will follow our resume writing guide and tips to understand how to write an app specialist resume.
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