Customer Service Representative CV Sample

Are you a Customer Service Representative by profession and looking for a career change? We have good news for you! use our job-winning professional Customer Service Representative CV sample template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more CV templates.


Jessica Frank

Customer Service Representative




6+ years of working experience in trade skill employemnt, self employment, and culunary  industry. Dedicated, goal-driven, with a deep technical understanding and ability to identify and maintain strategic relationships with customers and peers; to achieve company-wide goals and objectives. Adapt with patience at managing multiple responsibilities within a fast paced enviroment. Hard working, self and team efficient, Leader at task. 



  • Microsoft Office
  • Online Marketing
  • Lead Generation
  • Marketing Pitch
  • Customer service
  • Maintenance


Work Experience


Customer Service Representative

World One

Feb 2019


  • Promote company products to new and existing customers.
  • To increase customer base and create new business opportunities.
  • Follow up customer’s inquiry and prepare quotation, follow up sales and the performance aftersales.
  • Prompt & timely collections of payment from customers.
  • Coordinate with different supporting team for customer requirement and complaints.
  • Providing support for marketing events and exhibitions as required.
  • Maintain good relationship with existing customers and suppliers by providing prompt follow-up services.

Culinary Sports Event Assistant

National Sports Center



  • Assisted Culinary team with Food preparation, Cooking.
  • Stocking and keeping track of expiration dates. Using organization filing
  • Maintained consistent proficient enviroment when prepping for sports events
  • Managing and team support within sports events


MN Veterans Home

Jan 2017


  • Maintained spaces by cleaning, organizing, prepping, and preparing
  • Promote trustworhty care for builing and care for Veterans
  • Provide secondary support for staff
  • Skills with using tools and cleaning supplies. Skills in chemical safety
  • Detailing skills





San Jose State University

Jun 2018





  • English
  • French
  • Arabic
  • German

Career Expert Tips:

  • Always make sure you choose the perfect resume format to suit your professional experience.
  • Ensure that you know how to write a resume in a way that highlights your competencies.
  • Check the expert curated popular good CV and resume examples

What Should Be Included In A Customer Service Representative Resume?

When it comes to crafting a strong customer service representative resume, there are certain key elements you should include. These elements help to showcase the skills and qualifications that make you a great candidate for the job. It is important to highlight the knowledge and experience you have in customer service, as employers look for individuals who can effectively serve their customers.

To begin, your resume should include a clear and concise summary of your qualifications. This should include any customer service experience you have, as well as any specialty skills or certifications you have obtained. Be sure to be as specific as possible when outlining your skills, as this can make a big difference in how employers view your qualifications.

It is also important to include any relevant work history that you have had in customer service. This should include any past jobs you have held in customer service, as well as any volunteer work you have done. This information can help to demonstrate your commitment to customer service, and it can help to highlight the experience you have in the industry.

Finally, be sure to include any relevant education or training programs you have completed. If you have taken any classes or programs related to customer service, be sure to include them in your resume. This can help to demonstrate to employers that you are well-versed in customer service and that you have the necessary skills to be successful in the role.

By including these key elements in your resume, you can be sure that you are communicating the right message to employers and presenting yourself in the best light. When done properly, a customer service representative resume can be a great way to showcase your qualifications and help you stand out from the competition.

What Skills Should I Put On My Resume For Customer Service Representative?

If you’re applying for a job as a customer service representative, having a well-crafted resume is key to success. Your resume should showcase your skills and experience in order to stand out from the competition. When writing your resume for a customer service representative role, it’s important to highlight the right skills.

Having a strong set of customer service skills is essential for any customer service representative. This includes having excellent communication skills, both verbal and written, as well as the ability to empathize and remain patient when dealing with customer complaints or inquiries. A customer service representative should also have the ability to multitask and prioritize tasks.

Additionally, customer service representatives should be knowledgeable about the company’s services and products and be able to provide customers with accurate information. They should also be able to work independently and in teams, and be able to work under pressure.

When creating your customer service representative resume, highlight these skills by listing them on the Skills section of your resume. Make sure the skills you list are relevant to the job you’re applying for. You can also include a Work History section to showcase your customer service experience.

What Is The Job Description Of The Customer Service Representative?

An experienced and knowledgeable customer service representative is a key player in providing excellent customer service. Their job is to provide accurate and timely information to customers, answer customer queries and complaints, and help customers understand their rights and responsibilities when it comes to their purchases. A customer service representative must have excellent communication and problem-solving skills. They must have good knowledge of the products and services they are representing, and they must be able to think on their feet. They need to be able to quickly assess customer needs and come up with solutions to ensure customer satisfaction.

Customer service representatives need to be able to work as part of a team and handle customer inquiries efficiently. They should be able to resolve customer complaints quickly and effectively. They must also be patient and courteous with customers and be able to handle difficult situations calmly and professionally. Good customer service representatives should have strong interpersonal skills and be able to build customer relationships. They should be able to listen to customers and understand their needs and expectations.

Customer service representatives should also be able to multi-task and stay organized in a fast-paced environment. They must be knowledgeable of the company’s products and services and be able to explain them in a clear and concise manner. They should also be able to use computers and other technology to help customers with their purchases. Finally, a customer service representative must be able to follow instructions and work well under pressure.

With the right customer service representative resume and the right qualifications, individuals can secure a job as a customer service representative quickly. A customer service representative resume should highlight experience in customer service, communication, problem-solving, and interpersonal skills. It should also showcase any certifications or qualifications related to the customer service profession.

What Is A Good Objective For A Customer Service Representative Resume?

A great objective for a Customer Service Representative resume should focus on the job requirements and desired qualifications that the employer is looking for in a successful candidate. It should emphasize your ability to provide exceptional customer service, be a reliable and dependable team member, and have excellent problem-solving and communication skills.

Having a well-crafted objective statement is key to catching the employer’s attention, as it provides a snapshot of what you can bring to the table. Make sure it is tailored to the position you are applying for and does not exceed two sentences.

When writing your objective statement, tailor it to the specific job description by mentioning the most relevant skills, experience and qualifications that you have. If you have prior customer service experience, highlight that in your objective statement. Also, emphasize your ability to handle customer inquiries in a timely and professional manner.

Above all, your objective statement should describe how you can directly benefit the employer by helping to increase customer satisfaction and ensure a positive customer experience. It should also demonstrate your commitment to providing excellent customer service and your willingness to go above and beyond to ensure customer satisfaction.

What Are The Career Prospects In The Customer Service Representative?

A career as a Customer Service Representative (CSR) is a great option for those who are looking for an engaging, fast-paced role in the customer service industry. As a CSR, you will be responsible for addressing customer inquiries, providing technical support, troubleshooting, and resolving customer issues. This position requires strong communication, customer service, and problem-solving skills, as well as a knowledge of the products and services being offered.

The job prospects for Customer Service Representatives are on the rise, as more companies seek to provide excellent customer service to their customers. CSRs can expect to find job opportunities in many different industries, ranging from retail to financial services. In addition, many companies are now outsourcing their customer service to virtual CSRs, which can provide more flexibility and improved customer service.

The salary prospects for Customer Service Representatives vary depending on the company, experience, and location. Typically, a CSR can expect to earn between $80,000 and $150,000 per year, with some positions offering even higher salaries. The demand for Customer Service Representatives is expected to increase in the years to come, so now is the perfect time to start exploring a career in this field.

Overall, a career as a Customer Service Representative is a great choice for those looking for a rewarding and challenging job. With the right qualifications and experience, you can expect to find a variety of job opportunities in this field, as well as competitive salaries and excellent career prospects.

Key Takeaways for an Customer Service Representative resume

When writing a resume for a Customer Service Representative position, it’s important to keep the key takeaways in mind. A well-crafted resume can be the difference between landing an interview and missing out on an opportunity. Here are some of the key takeaways for an effective Customer Service Representative resume:

  1. Tailor your resume to the role. Your resume should demonstrate your knowledge and experience in customer service and highlight the qualities that make you an excellent candidate for the role.
  2. Showcase your customer service-related accomplishments. Your resume should include any customer service-related accomplishments that you have achieved. This could include customer service awards, customer service projects, or increased customer satisfaction ratings.
  3. Highlight your communication skills. Make sure to emphasize your communication skills and the ability to build relationships with customers. Detail your experience with customer service-related software, such as customer service platforms, ticketing systems, and chatbots.
  4. Include any educational and training qualifications. Include any education or training qualifications you have, such as customer service certifications or programs.
  5. Focus on activities that demonstrate your customer service skills. Include any volunteer experience, hobbies, or activities that demonstrate your customer service skills. This can help to demonstrate your commitment to customer service and highlight your ability to build relationships.
  6. Additionally, customer service representatives must be able to manage time effectively, multi-task, work well with others, keep accurate records, and stay organized in a fast-paced environment. They must be knowledgeable of the company’s products and services and be able to explain them in a clear and concise manner.

By following these key takeaways, you will be able to create a well-crafted resume that stands out and helps you secure an interview for the customer service position you are applying for. Additionally, you should include any customer service certifications or programs you have completed to demonstrate your commitment to customer service. Finally, be sure to include any volunteer experience, hobbies, or activities that demonstrate your customer service skills. Your ability to manage time effectively, multitask, work with others, keep accurate records, stay organized in a fast-paced environment, and knowledge of the company’s products and services, should all be included in your resume. A clear and concise explanation of each of these skills and how they will benefit the company should also be included.