Customer Service Resume Example
Martin James
Customer Service
Summary
Highly organized and diligent has been working in customer service orientation to contribute smooth and productive operations. Collaborate cross-functionally across organizational levels to build consensus, track benchmark achievement, and troubleshoot emerging issues.
Work Experience
Natural Executive
Big Mart International
- Approaching customers and offering them advice on products to persuade them to buy.
- Deal with complaints in a patient and helpful manner.
- Go the “extra mile” to meet targets.
- Deal with complaints in a patient and helpful manner.
Barista
BG Coffee Company
- Prepare coffee and tea beverages for customers.
- Recommend the coffeehouse’s products to undecided customers.
- Clean and maintain the store during downtime as needed.
- Ensure that you are adhering to food safety procedures at all times.
- Cash handling and accurately record customer order information.
- Resolve customer complaints quickly and efficiently as they arise.
Sales Assistant
Cotton On Group
- Informing customers of shop promotions to encourage purchases and assisting customers in locating desired shop items.
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
- Processing customer payments using the shop’s Point of Sale (POS) system.
- Addressing and resolving customers complaints in a professional manner.
- Receiving, processing, and organizing shipments and deliveries accordingly.
- Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
Customer Service Executive
Dellon Company
- Following your company’s communication procedures and policies.
- Handle a high volume of calls.
- Dealing with customer complaints and identifying and assessing a customer’s needs to ensure they are satisfied.
- Keeping detailed records of customer interactions and being in charge of customer account details.
Sandwich Artist
Subway
- Prepares food neatly, accurately and in a timely manner.
- Demonstrates a complete understanding of menu items and explains it to guests accurately. Exhibits a cheerful and helpful manner when dealing with guests.
- Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
- Cleans as directed.
- Greets guests and prepares their orders, uses Point of Sale system/cash register to record their order, collects payment from guests and makes change.
- Understands and adheres to all quality standards, formulas and procedures.
- Accounts for cash flow and inventory during the shift.
- Understands and adheres to proper food handling, safety and sanitization standards while preparing food, servicing food and clean up.
- Maintains professional appearance and grooming standards as outlined in the Operations Manual.
- Performs light paperwork duties as assigned.
- Completes online coursework on the University of Subway® as directed.
- Complete all other assigned duties or tasks
Selling Assistant
Restock Mart
- Restock and replenish inventory and supplies.
- Comply with all food and beverage regulations.
- Stay guest focused and nurture an excellent guest experience.
- Interacting with customers, taking orders and serving snacks and drinks.
Restaurant Crew
Good Food Restro
- Greet customers who enter the restaurant, take customer orders and serve food to customers.
- Respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.
- Maintain work areas, such as food preparation areas and customer areas clean and organized.
- Process payments for customers.
Education
Masters in Marketing
University of Southern California
Bachelors in Accounts
San Jose State University
Languages
- French
- English
- German
- Chines
Customer Service Resume Writing Guide & Tips
If your goal is to work in customer service, it’s important to ensure that you put your best foot forward when applying for the job. Whether you’re writing a resume or crafting an email cover letter, the key is being able to prove why you’re different from everyone else and what makes YOU particularly qualified for this particular position.
How to write a Customer Service Resume:
Customize your resume to include customer service experience and skills. Remember that these are the most important parts of your resume, so be sure to focus on relevant experience in customer service and how it applies to this position. Use action verbs when describing the results of your actions and be sure to express clearly what you’ve accomplished for previous employers.
1. Contact Information for Customer Service Resume:
You should include your name, address, phone number, email and social media username(s) at the top of the page (above the contact information for resume).
2. Objective Statement for Customer Service Resume:
Write an objective statement that is succinctly written and well-defined. When you’re looking for a position in customer service, it’s essential that you give recruiters information about where you’re going to fit in with their employees.
3. Job Duties for Customer Service Resume:
Pay close attention to the duties and responsibilities of this particular job. The way you present yourself in a resume is how a potential employer is going to picture you as their new employee.
4. Keywords for Customer Service Resume:
In order to ensure that your resume is easily located by recruiters, it’s important that you include relevant keywords and phrases that will make it more likely to be selected by search engines and targeted by recruiters.
5. Education for Customer Service Resume:
Include your educational background, including high school and college. Do not list your high school diploma unless it is relevant to the job.
6. Work Experience for Customer Service Resume:
Did you have previous customer service experience? Be sure to include it as part of your experience section in addition to summarizing duties and responsibilities, company names, dates of employment and brief descriptions of your accomplishments within the company.
7. Professional Affiliations for Customer Service Resume:
Are you involved in community or professional organizations? It’s important to highlight these affiliations on your resume. Be sure to include any involvement in trade organizations or other professional businesses.
8. Skills for Customer Service Resume:
It’s important that you don’t forget to mention the skills you’ve developed as a result of your experience and education. Showcase both soft skills and hard skills, including languages, computer programs, customer relationship management experience, and software knowledge.
List of Typical Responsibilities For a Customer Service Resume:
- Owning/managing a customer service department
- Focus on customer and sales satisfaction ratio
- Handle complaints, product queries, complaints by customers
- Respond to enquires and help clients solve problems
- Keep clients updated on the status of their orders, billing & delivery issues etc.
- Collect customers’ feedbacks & suggestions regularly so that company can improve further
- Establish rapport with clients to build strong relationships.
- Control costs and adhere to budget
- Ensure the standard of their service is satisfactory while performing their duties
Although there are no set formats for a Customer Service resume, it is generally accepted that they should be designed and formatted in a way that allows the hiring manager or recruiter to easily scan through your experiences and qualifications while also making sure the most important sections are emphasized. The most typical format, which is both clean looking and easily readable is the ‘Functional’ format.
Top 15 Must-have Customer Service Skills:
- Customer Care: Take care of customers every time you handle their issues and complaints.
- Customer Service: Understand how to communicate effectively with customers.
- Communication: Communicate with your team members and clients effectively.
- Collaboration: Collaborate with your team members to ensure a successful project or service delivery.
- Enthusiasm: Express your enthusiasm for the job and for customer service in general!
- Follow-through: Follow-through on everything you promise, including customer service.
- Leadership: Lead as a team player and listen to others.
- Customer Service Representative: You are the face of your company’s customer service unit!
- Problem Solving: Be able to solve problems and resolve issues effectively, without relying on others!
- Accountability: Take responsibility for anything that goes wrong within your department, and make sure it is fixed with an effective solution
- Vendors: Be able to manage and deal with vendors effectively for the sake of customer service quality!
- Communication Skills: Use effective communication skills to communicate with customers.
- Action-Oriented: Be proactive and take action when needed.
- Reliability: Be reliable, dependable, trustworthy, and responsible!
- Listening Skills: Practice active listening skills to understand what your customers are saying.
Tips to write a Customer Service Summary:
When writing your summary, it is important to measure the length of the text in regards to the rest of the resume. The summary section should occupy no more than one-third or one-half of a page. Under no circumstances should you use two or three pages for your customer service resume summary. If you are focusing only on recent and relevant experience, it is acceptable to write only three sentences describing your background. If you are describing a position, consider writing one sentence to summarize your work history.
Customer Service Summary:
“I have been employed with ABC Retail Ltd. since January 2010, where I currently work as an Assistant Customer Service Manager. I am responsible for ensuring that all customers are served in a timely and professional manner.”
“ABC Retail Ltd., a well-known name in the retail industry, has been providing quality products to its customers for over 40 years. With its wide range of products and customer service that is second to none, ABC is well known as a trustworthy employer in the community.”
How to write a Customer Service with No experience:
Customer service is a very broad term. It can refer to positions that range from telephone service representatives to corporate managers. Knowing the definition of customer service will help you determine what duties your resume will describe.
Determining the type of customer service job you are applying for with no experience will determine what information to include in your resume. All customer service jobs have similar components, but if you are applying for a managerial position, then your resume will include more specific information.
If you are applying for a job at a company with high growth potential or one that is expanding into new markets, then describe in detail your skills that are transferable to this type of job.
If you are applying for a customer service position that requires minimal training, like a phone representative that is seeking an immediate promotion, then add only the most basic information to your resume. This will help you stand out in the large crowd of candidates.
Determining the type of customer service job you are applying for with no experience will determine what information to include in your resume. All customer service jobs have similar components, but if you are applying for a managerial position, then your resume will include more specific information.
How to write a Customer Service Cover Letter:
- Make sure to professionalize the letter with the proper formatting, capitalization, and punctuation.
- Follow the basics of using a cover letter: include your contact information, tell how you found out about the job, and highlight your skills/experience relevant to the job requirements.
- Keep it short and sweet! When hiring a candidate, they want to know who you are within that very first line. If you bore them by telling them about yourself or using too many words, they will not give you a chance and move on to the next candidate.
- Highlight your skills. Make sure you include anything directly related to customer service, such as taking care of customers, working in teams to improve your business, and communication abilities to settle disputes and come up with solutions.
- In the last paragraph like in any other cover letter, tell what your goals are and how this job would help you achieve those goals.
Key Takeaways:
- Include your personal contact information at the top of your resume, so that hiring managers know exactly how to reach you.
- When including your education on your resume, be sure to include the location where you earned your degree or certification, as well as the date when you graduated. Employers will want to ensure that you have appropriate experience with the skills necessary for their position.
- List any relevant volunteer work on your resume under a section called “References”. Include the location and length of time you volunteered, along with any volunteer work you did for your school. Volunteer work is a great way to show hiring managers that you are a hard worker and reliable individual.
- Be aware of what to include and what not to include on your resume. Your resume should be limited to one page in length. If you have extensive professional experience, include only the relevant experiences on your resume.
