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I am driven, determined, hard worker and detail oriented. I have a very positive attitude, I like to learn new things and challenge myself constantly. Mutual respect for me is fundamental in the work environment. I consider myself humble, creative, responsible and I take my job very seriously. I lived in London and Miami and these experiences abroad have taught me the real meaning of sacrifice and responsibility.
I am currently part of GR8 Group, an international Experience Agency specialized in the creation of unique and once in a lifetime experiences for UHNWI. We provide VIP access to rexclusive + off-the-market experiences, based on the clients’ needs and passions: sport, fashion, music, destination, culinary, entertainment etc.
As I am based in Italy, I currently manage and support GR8 Italy Director in the creation, organization and execution of Italy related experiences. Since I speak fluent Spanish, I am also in charge of Spain related experiences.
With GR8 I definitely improved my knowledge for the production of an experience, from the beginning to the delivery of the product, often hosting our clients. Customer service and email marketing are also part of my duties. Good use of Quickbooks too.
I worked for almost 2 years at OCR, a software company for global trade compliance, My duties included:
Results
When I joined the company expenses were pretty high and one of my goal was to lower the cost of conferences organization and travel booking. I had put all my efforts in trying to have a great service where quality and price were fair enough and I was able to decrease the expenses of 20%.
I worked in many international exhibitions and public/private events. Some brands I worked for: Samsung, Porsche, Vodafone, Huawei, Dove Chocolate, Lindt, Ekletta, Land Rover, HeadBangers, 101 Studio Shangai, Fine Art Lamps, Nokia, Magnum, Thrustmaster, Ubisoft, Oracle, Replay, Gold&Diamonds, X-Factor etc.
Results
Working at international events and exhibition was an opportunity to keep practicing my language skills in both spanish and english. I worked for different companies, each of them with a different products and due to the lasting of events and exhibitions that usually range from 1 day to maximum 10 days, I had to be fast in learning about the company and the product to deliver the best message possible to the visitors. From chandeliers to bycicle, from smarthphone to apparel, from videogames to sunglasses, I was always observing and listening to the sales team in the booth to then be able and independent to present the product to visitors. I have been told to be a quick learner with a lot of initiative.
Bachelor’s degree
Employers are looking for customer service specialists who can provide excellent customer service and represent the company in a positive way. A well-written customer service specialist resume is essential in order to stand out from other job seekers. Your resume should provide an overview of your skills, knowledge, and experience related to the customer service specialist position.
When writing your customer service specialist resume, it is important to include information about your background, education, and any relevant certifications or qualifications. You should also include your ability to handle customer inquiries and complaints, provide customer service solutions, and respond to customer requests in a timely manner. Furthermore, be sure to showcase any skills you have in communication, problem solving, and using customer service software.
It is also important to highlight any achievements or awards you have received related to customer service. For example, if you have received any recognition for your customer service skills, make sure to include this in your resume. Additionally, be sure to mention any customer service training or workshops you have attended. Lastly, be sure to include any customer service awards or certificates you have earned.
By including these elements in your customer service specialist resume, you will be able to show employers why you are the most qualified candidate for the position. Be sure to be detailed in your resume so that employers can get a good sense of your abilities and qualifications. With a well-written customer service specialist resume, you will be able to stand out from other job seekers and increase your chances of getting the job.
When it comes to crafting an effective resume for a customer service specialist role, having the right skills is key. In order to secure a job in this field, it’s important to demonstrate your customer service and communication abilities – both in the resume and during the interview. Here are some of the most important skills to include on a customer service specialist resume:
• Customer Service Knowledge: A successful customer service specialist should be knowledgeable and have a good understanding of customer service principles and best practices. It’s important to demonstrate that you have a strong knowledge of customer service processes, principles, and values.
• Communication Skills: Communication is key when it comes to customer service. You should have excellent verbal, written, and listening skills. You should be able to explain complex information in a way that customers can easily understand.
• Problem Solving: Problem-solving skills are essential for customer service specialists. You should be able to think on your feet, remain calm under pressure, and come up with creative solutions for customer issues.
• Technical Skills: Customer service specialists must be proficient in using computers and other technology. Including your computer proficiency on your resume shows employers that you are comfortable using technology and able to handle digital customer service tasks.
• Multitasking: Customer service specialists often have to handle multiple tasks at once. Show employers that you are able to handle tasks efficiently and stay organized by including your multitasking skills on your resume.
• Interpersonal Skills: Interpersonal skills are essential for customer service specialists. You must be able to build strong relationships with customers, colleagues, and management. Include the ability to work collaboratively and build positive relationships on your resume.
The job of a Customer Service Specialist is to provide exceptional customer service to customers in order to ensure customer satisfaction. The role of a Customer Service Specialist is to act as the primary point of contact for customers and to provide them with solutions to their inquiries, problems, or complaints. The Customer Service Specialist must be able to answer customer questions and provide them with the information they need to make informed decisions. The Customer Service Specialist should also be able to build trust and rapport with customers.
The responsibilities of a Customer Service Specialist include providing timely and accurate customer service, responding to customer inquiries and complaints, identifying customer needs, troubleshooting customer issues, and educating customers on products and services. They must be able to think quickly and efficiently to provide solutions to customers in a timely manner. The Customer Service Specialist should also be able to resolve issues in a professional and courteous manner.
The Customer Service Specialist should be knowledgeable about the products and services in order to provide accurate information to customers. They must also be able to use problem-solving skills to help customers with their inquiries or complaints. Additionally, it is important for the Customer Service Specialist to stay up-to-date on industry trends and changes.
In order to be successful in a Customer Service Specialist role, one must be highly organized, detail-oriented, and have good communication and interpersonal skills. They should also have the ability to think quickly and effectively. A Customer Service Specialist should also be able to work in a fast-paced environment and handle multiple tasks simultaneously.
When writing a resume for a Customer Service Specialist position, it is important to have a good objective statement that will stand out to potential employers. An effective objective statement should provide the employer with information about your qualifications and experience that are applicable to the job you are applying for. It should also emphasize your customer service skills and explain why you would be a valuable asset to their team.
The objective statement is the first thing that a potential employer will read, and it is important to make a good first impression. Your objective should be concise and to the point. It should clearly state your professional goals and provide the employer with a clear understanding of your customer service experience.
When crafting an objective statement for a Customer Service Specialist position, it is important to focus on customer service values such as communication, problem-solving, and the ability to multi-task. Additionally, employers value Customer Service Specialists who are organized and able to prioritize tasks. Be sure to include any relevant experience that you have in customer service and explain how it has prepared you for the position you are applying for.
In conclusion, a strong objective statement can help you stand out among other applicants and demonstrate why you are the best fit for the position. Make sure to include any relevant skills and experience that you have in customer service and emphasize why you would be a valuable asset to the team.
Customer service specialists are among the most in-demand professionals in any industry. They are the frontline and often the first point of contact for customers, providing assistance and information to help customers solve their problems. As a customer service specialist, you will be tasked with handling customer inquiries and complaints, providing support and guidance for customers, and ensuring a positive customer experience.
The career prospects for customer service specialists have never been better. As more businesses move towards customer-centric models, customer service specialists play an increasingly important role in helping to build customer loyalty, improve customer satisfaction, and increase sales. In order to succeed in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to think on your feet and problem solve quickly and effectively.
In addition, customer service specialists must be able to stay organized and multitask in order to effectively manage customer inquiries, complaints, and requests. In order to be successful in this role, customer service specialists must also be able to maintain a positive attitude in the face of customer frustration, as well as remain professional and courteous at all times.
Those looking to enter the field of customer service should consider working on their resume and applying for customer service specialist positions at various companies. Having a strong resume that highlights your customer service skills and experience can help to set you apart from other candidates and can be a great way to get your foot in the door.
In conclusion, the career prospects for customer service specialists are very promising. With the right combination of customer service skills and experience, customer service specialists can have a successful and rewarding career in this field.
Writing a customer service specialist resume requires a few key considerations. There are several key takeaways that can help ensure you craft an effective resume that will get you noticed and hired. First, you need to demonstrate your in-depth knowledge of customer service principles and practices. Make sure that you include all relevant customer service-related experience, including any customer service certifications or certificates you may have.
Additionally, emphasize your communication and interpersonal skills, as well as any technical skills you may possess, such as computer or software proficiency. Highlight your accomplishments and awards, and provide specific examples of successes within customer service teams. Finally, emphasize any leadership or managerial experience you may have, and provide any volunteer or community service activities you have participated in. These takeaways will help you create an impactful customer service specialist resume.
If you’re looking to make a career out of customer service, you need to craft a resume that stands out from the rest. Your resume should be tailored to the specific role yo uare applying for, and should highlight your relevant customer service-related experience. Make sure to include any customer service certifications or certificates you may have obtained.
Showcase your communication and interpersonal skills, as well as any technical skills you may possess, such as computer or software proficiency. Include any awards or accomplishments you have achieved, and provide specific examples of any projects or initiatives you have worked on that had a positive outcome. Lastly, include any previous managerial experience you may have, such as team or project lead positions. Additionally, list any volunteer or community service activities you have participated in, as these demonstrate your commitment to helping others and can be seen as a valuable asset to any organization. With these tips, you should have a stronger customer service resume that will help you stand out from other candidates.
Your customer service resume should clearly demonstrate your ability to provide excellent customer service. It should include a summary of your relevant customer service experience, emphasizing your ability to effectively handle customer inquiries and complaints. Make sure to include any customer service certifications or awards you may have received and any customer service-related projects that you have participated in.
Include any customer service training you may have undergone, such as conflict resolution or customer service best practices. Be sure to also include any success stories that you have experienced or initiatives that you have implemented that have had a positive impact on customer service in any organization. With these tips, you should have a stronger customer service resume that will help you stand out from other candidates and show potential employers just how valuable you are to their organization.
