Are you a IT Manager by profession and looking for a career change? We have good news for you! use our job-winning professional IT Manager CV Sample template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more CV Templates.
Experienced and ITIL v3 certified IT professional with 10+ years’ experience in Information technology, with hands-on technical background and ability to lead support team effectively. Besides from leading the IT team, I can address critical support issues and incidents that might arise from time to time. Moreover, I am well versed in working in close conjunction with the company’s higher management to ensure workforce is working properly and giving optimal results.
Perform Incident Management tasks by supervising assigned team of analysts. Ensure efficient shift operations by tracking metrics and KPIs, and daily operations, especially with ticketing tool and incident detection/reporting tools. Track team member performance and load. Coordinate with all stakeholders to resolve incidents, including sending appropriate notifications to the right audience. Provide necessary reports and handover.
Work with IT Support manager in driving the support team into a mature ITSM team, through regular core group meetings and consultations. Manage and coach people under responsibility to execute identified strategies. Manage performance of team members with IT
Work with IT Support manager in driving the support team into a mature ITSM team, through regular core group meetings and consultations. Manage and coach people under responsibility to execute identified strategies. Manage performance of team members with IT
Undertake other assigned ITSM tasks or official activities by ensuring all metrics for assigned activities are met successfully.
Provide IT support services by providing analysis and support for IT incidents on an ongoing basis. Ensure end to end ownership of all calls and coordination of referral groups both internally and externally.
Ensuring an effective escalation process exists within, and outside, the team
Pro-active capacity and resource planning and management
Managing a large team (5+) spanning two geographic locations
Ensure all staff have all required tools, training and skills to properly support our customers
Oversees the daily operation of the SD team
Coaches and conducts training to the team
Manages incident handling and service requests
Liase communications between company and the end users
Reviews and provide constructive feedbacks to the team
Determine individual Service desk Analyst areas of improvement.
Conduct call coaching and call monitoring to for continuous improvement of individual Service Desk Analysts.
Reviews and provide constructive feedback on issues that affect individual performance.
Manage Information Releases & Communication of Service Interruptions or availability due to Major Infrastructure or System Changes, Maintenance Activities, etc.
Designate and Assist Service Desk Analysts to lead different areas of responsibilities, tasks or training classes
Design and enforce request handling and escalation policies and procedures.
Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.
Mentor Junior Service Delivery Analysts on the assigned specific areas of IT
Prepare documentation and training materials for IT Service Delivery Team
Acts as the Major Incident Coordinator.
Review Trends, patterns and history of tickets. Recommend Tickets which requires creation of proactive problem tickets
Coordinate with Tier 2 Techs, 3rd Party Support, about gathering of info and searching for Root Cause for a problem
Review Survey Feedback, conduct investigation and coaching for any negative feedback, and recognize for those given by a positive feedback.
Disseminates IT-related information of regional and corporate interest to departmental staff, Business Support Team and Country Co-ordinators
Liaise with them to share intra-departmental experience and to expedite response to user proposals, suggestions and questions
Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and SC help desk services to users;
As technology continues to play a pivotal role in the business landscape, the position of an IT Manager has become increasingly crucial. This role requires a delicate balance between technical proficiency and strategic leadership. In this comprehensive guide, we’ll explore the multifaceted responsibilities, job requirements, and key skills that define the role of an IT Manager.
Stepping into the role of an IT Manager necessitates meeting stringent requirements, a journey that demands continuous learning and hands-on experience. Let’s delve into the prerequisites needed to embrace the role effectively:
Supplementing your profile with relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), can enhance your competitiveness in the job market.
The role of an IT Manager is diverse, encompassing technical expertise, strategic planning, and effective team leadership. Let’s unravel the core responsibilities that define this role:
Each responsibility comes with its own set of challenges, providing opportunities for growth and skill development.
Your CV is the gateway to securing an IT Manager position, a document that should effectively showcase your skills and experiences. Here are some tips to help you create a compelling IT Manager CV:
Your CV should be a reflection of your journey, a document that tells the story of your growth, expertise, and leadership in the IT domain.
Your CV summary is the opening act of your career story, setting the stage for what is to follow. It should be a powerful snapshot of your journey, encapsulating your experiences, skills, and the value you bring to the table. Here are some examples to inspire you:
Your CV summary is your opportunity to make a strong first impression, capturing the attention of potential employers.
The experience section of your CV is the heart of your document, pulsating with the rich experiences you’ve gathered over the years. Here are some examples to guide you:
Your experience section should tell a story of challenges met, solutions found, and successes achieved throughout your IT management career.
Your educational journey is the foundation upon which your IT management career stands. Here’s how you can list your educational milestones:
Your educational qualifications should reinforce your expertise in IT management and provide credibility to your CV.
Your skill set is your toolbox, equipped with a diverse range of tools that you have honed over the years. It is a showcase of your abilities, both innate and acquired. Let’s list down the essential skills that an IT Manager should possess:
Soft Skills:
Hard Skills:
Each skill is a tool, aiding you in providing exceptional IT management and leading your team effectively.
As you craft your CV, it is essential to steer clear of common pitfalls that can hinder your journey to landing your dream IT Manager position. Here we list down the mistakes often seen in CVs and how to avoid them:
Avoiding these mistakes will help you craft a CV that is both authentic and compelling, increasing your chances of standing out in the competitive IT job market.
As we reach the end of this comprehensive guide, let’s recap the key points to keep in mind while crafting your IT Manager CV:
Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the IT Manager job interview.
Armed with these insights and tips, you are now ready to craft a CV that is a true reflection of your journey, your skills, and your aspirations. Remember, your CV is not just a document; it is a canvas where you paint your career story, a story of growth, learning, and leadership. Best of luck!
Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the IT Manager job interview.
