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IT Support Analyst
IT support analyst with exposure to perform deskside IT support service for both staff and clients in a service based and a reputable company handling service tickets, troubleshooting, operating system upgrades and configurations, maintaining asset registers, deploying devices and etc. Business Information Systems graduate with a major in Business Analysis and a minor in International Business.
- Problem Solving
- Requirements Analysing
- Practicle knowledge on programming
- Communication & Time management
- Network Security
- Equipment Testing
- Database Systems
Career development volunteer
Career development learning within the organisational context.
IT Support Analyst
IT Service Desk support
Managing service tickets
Co-ordinating service providers
Configuring and deploying internal computers and mobile devices
Handling the Asset Register of the company
Working on Office 365 migration project for the company
Internal system maintenance
Working on a tracking system project for the company
Documentation for the internal system configurations
Diploma in Information Technology
Programming concepts and software development methodologies
Data Communication and Computer Networks
Database Management Systems
Information Technology Project on Hospital Database Management System
Bachelor of Business Information Systems
Graduated from Swinburne University of Technology
Majoring in Business Analysis
Minor in International Business
Key study areas: Business Information Systems Analysis
Information Risk & Security
Requirement analysing & Modelling
Financial Information Systems
IT Project Management (Project: Jindabyne Business Website)
Enterprise Systems (ERP)
Business Process Management & Analytics
Big data management
Business Intelligence and Data Visualization
Industry Project on analysing a new productline expansion for Inquibox, a subscription based educational toy company
Staff tracking system
Providing tracking devices for internal staff and manage their shifts effectively
Market Research for Inquibox
New productline expansion for children aged between 4 to 6 years old on educational boxes.
Career Expert Tips:
What Should Be Included In A IT Support Analyst Resume?
Writing a resume for an IT Support Analyst requires focusing on the skills and experience that are relevant for the job. Knowing what to include in the resume and how to emphasize the right information is critical to success.
The primary focus should be on technical skills and experience. IT Support Analysts use their expertise to troubleshoot and maintain IT systems and networks. To showcase that experience, a resume should include a detailed list of the hardware and software they have used in the past, as well as any certifications they have earned.
It is also important to include any writing, communication, or customer service experience. IT Support Analysts are often required to interact with clients and colleagues, so having the ability to explain technical solutions in a clear and concise manner is essential.
Finally, a resume should also include any soft skills an IT Support Analyst may possess. These include problem-solving skills and the ability to think logically and quickly. Being organized, having a good memory, and working well under pressure are also important attributes of an IT Support Analyst.
Overall, the most important thing to include in an IT Support Analyst resume is relevant experience, skills, and qualifications. By showcasing these items, employers can see that the candidate has the necessary experience and qualifications to excel in the role.
What Skills Should I Put On My Resume For IT Support Analyst?
When writing a resume for an IT support analyst position, it is important to include the relevant skills and qualifications that are necessary for success in this line of work. IT support analysts are responsible for providing technical assistance to customers, troubleshooting software and hardware issues, and ensuring that systems run efficiently.
The skills needed to be an effective IT support analyst include strong problem-solving skills, excellent communication and customer service skills, and an understanding of hardware, software, networking, and operating systems. On a resume, these should be highlighted with specific examples of how these skills have been applied in a professional setting.
When listing qualifications, it is important to include certifications and educational experience related to the IT field. This could include certifications in hardware, software, and networks, or a degree in a relevant field such as computer science or information technology.
It is also important to include experience working on customer service matters. IT support analysts must often communicate with customers to identify and resolve their technical issues. This could include experience as a customer service representative, technical support specialist, or IT support technician.
Finally, an IT support analyst should be familiar with the tools and applications used in the field. This could include experience with diagnostics, log analysis, and scripting. Experience administering and managing systems is also useful.
By including these qualifications and skills on a resume, applicants can demonstrate that they have the required knowledge and experience to be a successful IT support analyst.
What Is The Job Description Of The IT Support Analyst?
An IT Support Analyst is responsible for providing technical assistance and support related to computer systems, software, and hardware. They are typically responsible for troubleshooting and resolving customer issues, providing training and instruction on the use of software, diagnosing and resolving hardware and software issues, and ensuring the secure, efficient, and reliable operation of computer systems.
IT Support Analysts play a vital role in ensuring IT systems are functioning properly and helping customers use technology to achieve their goals. They need to have a comprehensive understanding of a range of computer systems, including hardware, software, networking and systems integration. They must possess strong problem-solving, troubleshooting and customer service skills.
IT Support Analysts are also often responsible for installing, configuring and maintaining computer systems, software, and hardware. They may also be responsible for preparing technical documentation, tracking and resolving customer issues, and updating customer information in the company’s database.
It is important for IT Support Analysts to stay up-to-date with the latest developments in technology. They must be able to quickly diagnose and resolve hardware or software problems and be able to explain technical solutions in a way that the customer can understand. They must also be able to work independently and as part of a team, and be willing to take on additional tasks as needed.
What Is A Good Objective For A IT Support Analyst Resume?
A good objective for a IT Support Analyst resume is one that clearly outlines the candidate’s knowledge and experience with the relevant technology. A well-crafted objective should demonstrate how the candidate’s knowledge and experience can be used to benefit the company they are applying to. It should also show an understanding of the position’s requirements and a desire to utilize the necessary skills in order to make a significant contribution to the organization.
In order to create a strong objective statement, the candidate should identify their most relevant qualifications and experience. It is important to highlight any technical certifications the candidate has, as well as any additional IT-related skills they possess. Additionally, the objective should focus on how their knowledge and experience can help the company they are applying to.
The objective should also include a statement about the candidate’s career goals and how they hope to achieve them in the role of IT Support Analyst. This will demonstrate that the candidate is committed to advancing their career and is passionate about using their skills to help the company.
Finally, the candidate should make sure that the objective is concise and to the point. Avoid using generic and overused phrases, and instead focus on creating a unique and compelling statement that makes the reader want to learn more about the candidate and their qualifications. With an objective that clearly outlines the candidate’s qualifications and potential, it will be easier for employers to recognize the candidate’s value to the organization.
What Are The Career Prospects In The IT Support Analyst?
As an IT Support Analyst, you will be responsible for providing technical assistance and troubleshooting for computer systems and networks. You may work onsite at a customer’s location or remotely from your own office, and your job duties will include monitoring and maintaining network systems and responding to customer requests. The career prospects in the IT Support Analyst field are very good, and you can expect to have ongoing opportunities to advance your career.
The job outlook for IT Support Analysts is very positive with an expected growth rate of 11% through 2026, indicating a steady increase in demand for computer and network support specialists. This specialty is especially in demand in the public sector, with professional and IT support analysts considered essential in many government roles. As more organizations rely on computer systems and networks, the demand for IT Support Analysts will continue to increase.
In addition to having strong technical skills, an IT Support Analyst should have strong interpersonal skills, as they will be interacting with customers on a regular basis. Knowledge of customer service principles is also important, to understand and respond to customer needs. A successful IT Support Analyst should also be able to problem solve and think critically, as well as be knowledgeable about computer systems and networks.
Overall, the career prospects for an IT Support Analyst are excellent. With the expected growth in demand, there should be plenty of opportunities for those interested in entering the field. With the right skills and experience, you can easily find a job in this ever-growing field.
Key Takeaways for an IT Support Analyst resume
When writing a resume for the position of IT Support Analyst, there are a few key takeaways to consider. Firstly, the resume should focus on the technical knowledge and experience required for the job. This includes a detailed overview of the different IT systems, processes, and procedures the candidate has worked with in the past.
The resume should highlight the candidate’s problem-solving and analytical skills, as well as their ability to think critically. This includes having a strong understanding of computer systems, networks, and applications. Additionally, the resume should demonstrate the candidate’s experience in troubleshooting and resolving technical issues in a timely manner. Lastly, the resume should showcase the candidate’s understanding of the ever-growing field of IT support and technology.
Secondly, the resume should also showcase any problem-solving, analytical, and communication skills the candidate may possess. It should also highlight any certifications the candidate may have, such as the CompTIA A+ certification or any other relevant qualifications. Lastly, the resume should be tailored to the specific job role and should include a concise summary of the candidate’s qualifications and experience. This will help the recruiter or employer quickly identify the candidate’s suitability for the role.
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