IT Support Analyst CV Sample

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Christa Brandon

IT Support Analyst

Summary

IT support analyst with exposure to perform deskside IT support service for both staff and clients in a service based and a reputable company handling service tickets, troubleshooting, operating system upgrades and configurations, maintaining asset registers, deploying devices and etc. Business Information Systems graduate with a major in Business Analysis and a minor in International Business.  

Skills

  • Problem Solving
  • Requirements Analysing
  • Practicle knowledge on programming
  • Communication & Time management
  • Network Security
  • Equipment Testing
  • Database Systems
  • Co-operative

Work Experience

Career development volunteer

Swinburne University of Technology

Oct 2019

Career development learning within the organisational context. 

IT Support Analyst

MillenniumServices Group Limited

Present

IT Service Desk support

Managing service tickets

Co-ordinating service providers

Configuring and deploying internal computers and mobile devices

Handling the Asset Register of the company

Working on Office 365 migration project for the company

Internal system maintenance

Working on a tracking system project for the company

Documentation for the internal system configurations

Education

Diploma in Information Technology

San Jose State University

Jun 2017

Programming concepts and software development methodologies

Data Communication and Computer Networks

Database Management Systems

Information Technology Project on Hospital Database Management System

 

Bachelor of Business Information Systems

Northeastern University

Nov 2019

Graduated from Swinburne University of Technology

Majoring in Business Analysis

Minor in International Business

Key study areas: Business Information Systems Analysis

Information Risk & Security

Requirement analysing & Modelling

Financial Information Systems

IT Project Management (Project: Jindabyne Business Website)

Enterprise Systems (ERP)

Business Process Management & Analytics

Web development

Cloud computing

Big data management

Business Intelligence and Data Visualization

Industry Project on analysing a new productline expansion for Inquibox, a subscription based educational toy company

 

Project

Staff tracking system

Support Analyst

Present

Providing tracking devices for internal staff and manage their shifts effectively

Market Research for Inquibox

Project Manager

Nov 2019

New productline expansion for children aged between 4 to 6 years old on educational boxes. 

Languages

  • English
  • French
  • Arabic
  • German

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