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- Project / Product Management – Scoping, initiating, planning, executing, monitoring, controlling and closing development and non-development projects.
- Public Speaking / Facilitator – over a decade experience in public training, conferences and industry events. Developed unique qualities towards customer insights and strategies.
- Customer Insight / Intelligence – Researching and understanding customers and customer pain points.
- Customer Service – Experience in Customer service roles with strong people skills. Audacious and highly motivated in all tasks that I embrace towards our clients.
- Business online – Proven skills in implementation of Google, Amazon, Apple and other cloud apps.
- Project manangement
- Agile / Iterative development
- Public speaking
- Strategic planning
- Video Editing and Production
- Auditing workpapers
- Drone flying
- A.I. and Machine Learning
- Computers / IT Consultant
- Web Design / WordPress
Product Manager and profressional Facilitator
As the product manager for one of CaseWare Australia & New Zealand’s most profitable product, it is my responsibility to determine the strategy, roadmap and feature definition for the product to remain competitive.
This role invovles working with cross-functional teams and may include marketing, forecasting and budgeting responsibilities.
Above all, my ultimate goal is to solve the “pain points” our customers may encounter through using our product and by solving problems that come in the way of our development team, by filling the gaps or removing road blocks.
It is also my responsibility to provide Product Consultant duties when required to our Customer Base.
These responsibilities may include;
- analysing the customer’s requirements;
- delivering product demonstrations;
- attracting prospective customers and
- maintaining relationships with existing customers.
As night manager, my primary role was to manage the stores operations between the time of 7pm until closing time at 10pm (or 11pm if it was Friday / Saturday).
Additional roles included balancing the cash registers at the end of the night, some minor roster arrangements and assisting the younger cashiers with their role in serving customers and keeping the store clean.
Liquor Department Manager
Started this role as a Cashier for the liquor department at Middle Camberwell Safeway (later to be called Woolworth). Main roles involved cleaning the store; facing the shelves; restocking the fridges; and serving customers wanting to purchase wine and beer.
As the Liquor department maanger, I was basically running a tiny supermarket in itself. Primary role was to manage staff, order and review inventory, organise rosters throughout the week as well as the other default roles such as keeping the store clean and serving customers.
Primary role was using heavy-duty factory line machinerary to shape and design side panels for fridges. Role also included welding and some light painting work.
Work experience for a week in December 1996 involved setting up desktop PCs around several floors of the Rialto building in Melbourne CBD.
Bachelor of Business Information Systems
Business/Commerce, Information Technology
Victorian Certificate of Education (VCE)
Focused primarily on information technology, mathematics, economics and accounting.
Career Expert Tips:
What is the Role of a Professional Facilitator?
In the dynamic world of business and organizational development, the role of a Professional Facilitator stands out as a beacon of collaboration and effective communication. But what exactly does a Professional Facilitator do? Let’s dive deep into this intriguing role.
A Professional Facilitator is akin to a conductor of an orchestra, ensuring that every participant or team member is heard, understood, and aligned towards a common goal. They design and guide processes, enabling groups to collaborate, make decisions, and achieve desired outcomes. Whether it’s a brainstorming session, a strategic planning meeting, or conflict resolution, a Professional Facilitator ensures that the process is smooth, productive, and goal-oriented.
What are the Professional Facilitator Job Requirements?
Being a Professional Facilitator is not just about understanding group dynamics; it’s about mastering them. Here are some of the essential requirements for this role:
- A Bachelor’s degree in Business, Psychology, Communication, or a related field. Some roles might require advanced degrees or certifications in facilitation or organizational development.
- Strong understanding of group dynamics, conflict resolution techniques, and collaborative methodologies.
- Exceptional communication skills, both verbal and non-verbal.
- Experience in designing and leading workshops, meetings, or group sessions.
- Empathy, patience, and the ability to remain neutral in discussions.
- Continuous learning mindset, staying updated with the latest facilitation techniques and tools.
Additional certifications from organizations like the International Association of Facilitators can further enhance your credibility in the field.
What are the Responsibilities of a Professional Facilitator?
The responsibilities of a Professional Facilitator are as diverse as the groups they work with. Here’s a glimpse into their multifaceted role:
- Designing and planning group sessions tailored to the specific needs of the organization or team.
- Guiding groups towards achieving their objectives, ensuring active participation and effective communication.
- Managing conflicts and ensuring a positive, collaborative environment.
- Providing feedback and insights post-session to help teams or organizations improve.
- Staying updated with the latest facilitation tools, techniques, and best practices.
- Training and mentoring junior facilitators or team members in facilitation techniques.
Each responsibility is a testament to the pivotal role a Professional Facilitator plays in fostering collaboration and ensuring effective communication within teams and organizations.
Professional Facilitator Resume Writing Tips
Creating a compelling resume as a Professional Facilitator is about showcasing your expertise in guiding groups, your understanding of group dynamics, and your ability to foster collaboration. Here are some tips to help you craft that perfect resume:
- Highlight specific sessions or workshops you’ve facilitated, detailing the challenges faced and the outcomes achieved.
- Emphasize your understanding of various facilitation techniques and tools.
- Include any feedback or testimonials from teams or organizations you’ve worked with.
- Detail any training or mentoring roles you’ve taken up to help others in facilitation.
- Personalize your resume for the specific role, ensuring alignment with the job description.
Remember, your resume is your story. Make it engaging, authentic, and reflective of your expertise.
Professional Facilitator Resume Summary Examples
Your resume summary is your elevator pitch. Here are some examples to inspire you:
- “Experienced Professional Facilitator with a decade of expertise in guiding diverse teams towards collaborative outcomes. Skilled in conflict resolution and group dynamics.”
- “Dedicated Professional Facilitator with a passion for fostering effective communication. Proven track record in designing and leading impactful sessions for global organizations.”
- “Dynamic Professional Facilitator with a knack for understanding and managing group dynamics. Committed to continuous learning and adopting the latest facilitation techniques.”
Each summary offers a snapshot of your journey, skills, and the value you bring to the table.
Create a Strong Experience Section for Your Professional Facilitator Resume
Your experience section is where your facilitation journey comes to life. Here are some examples to guide you:
- “Facilitated strategic planning sessions for a Fortune 500 company, leading to a 20% increase in team productivity.”
- “Designed and led conflict resolution workshops for a global team, resulting in improved team dynamics and collaboration.”
- “Mentored junior facilitators, sharing best practices and insights from years of experience.”
Each experience is a testament to your skills, expertise, and the impact you’ve made.
Professional Facilitator Skills for Your Resume
Being a Professional Facilitator is about mastering both hard and soft skills. Here’s a breakdown:
- Effective Communication
- Conflict Resolution
- Active Listening
- Workshop Design
- Group Dynamics Understanding
- Facilitation Tools Proficiency
- Feedback Analysis
- Continuous Learning
Each skill is a testament to your expertise and your commitment to fostering collaboration and effective communication.
Most Common Mistakes to Avoid When Writing a Professional Facilitator Resume
While crafting your resume, avoid these common pitfalls:
- Using a generic template. Customize your resume for the specific facilitator role you’re applying for.
- Overloading with jargon. Keep it clear and concise.
- Not showcasing specific outcomes or feedback from your facilitation sessions.
- Ignoring continuous learning. Highlight any courses or certifications you’ve pursued.
Key Takeaways for Your Professional Facilitator Resume
As we wrap up, let’s recap the essentials:
- Emphasize your expertise in group dynamics and facilitation techniques.
- Highlight specific sessions or workshops you’ve facilitated and their outcomes.
- Include feedback or testimonials to add credibility.
- Stay updated with the latest in facilitation and showcase this continuous learning on your resume.
With these insights, you’re well-equipped to craft a compelling resume that showcases your journey, skills, and the value you bring as a Professional Facilitator.
Finally, to further enhance your application, feel free to utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the Professional Facilitator job interview.
With the right tools and insights, you’re poised to make a lasting impression and embark on a fulfilling journey as a Professional Facilitator. Best wishes on your career path!
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