Program Management and Operations Resume Template

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Victor Michael

Program Managment and Operations




An experienced Program and Operations Manager in the Software Development industry. I’ve served both in Delivery group and Product R&D group in Amdocs.

In the last 5 years I’ve been leading the Program Management group in Digital & Intelligence (Big Data and Analytics) R&D unit, responsible for all operations, program, release and budget domains of the unit.

One of my recent achievements is leading the complete transformation in our dev practices by implementing Agile, using SAFe methodology and Jira/Atlassian echo system,

across our unit.


I’m a passionate, dedicated program and operations leader who makes anything’s possible. I have outstanding interpersonal skills, I create and maintain excellent collaboration with my colleagues, which contributes highly to achieving our business goals.



Work Experience


Program Manager for Digital & Intelligence R&D unit

Macro Tech



Lead a group of program managers and PMOs responsible for all program, release, operations and budget domains in the unit:

  • Leading the implementation of SAFe methodology practices in R&D, acting as SAFe ART, owning all SAFe and scrums ceremonies.
  • Daily intensive work with product trio: development lead, Product manager & architect lead through all stages of PDLC, from grooming, through scrum ceremonies, to tactical release activities, including readiness and post GA activities. My strength of managing w/o authority and pushing colleagues to act was demonstrated here at its best
  • Push Jira and the Atlassian suite as the one and only platform to manage PDLC and coordination between the trio
  • Ongoing release management for R&D roadmap: insure committed targets and plans are meet on the highest quality
  •  Responsible for all capacity and work plans across  all projects and products – creation and execution.
  • Initiate and maintain strong work relationships with the delivery organization to build delivery readiness and ensure successful and high-quality deployment of core product, to meet projects’ business needs & timeline
  • Manage the unit budget throughout the year – from yearly plans creation (AOP) through monthly follow up and adjustments till end of year retrospective. This includes tools creation, ongoing reporting and close work with corporate finance team to assure accuracy and control.

Program and Release Manager for Amdocs Network Business Unit (NBU)

Macro Tech



  • Establishing the program management role in Amdocs NBU, a startup company which was acquired by Amdocs in 2007.
  • Formalized and implementing all program and rerelease management procedures for all Amdocs NBU divisions (R&D, QA, Delivery, Engineering, Presale and Support), such as:
    • PDLC implementation: covering the entire life cycle, including adoption of new SW configuration control tool, scope definition, product management interlock, quality criteria, branching, merging, support models and development practices.
    • Implementing Testing methodology for scope coverage, Defect handling and status reporting

Program manager in Delivery cross group

Macro Tech



Represent Marco Revenue Management Delivery Group in the coordination with Amdocs Customer Business unit and Core Product Management w.r.t requirement gathering, analyzing, prioritizing and raising gaps to core for future product releases.

Participate in various Cross activities and forums: Delivery forum, Certification committee, Support forums, Business Processes methodology, Enterprise Architects implantation, etc.

SW developer, Team Lead and Line Project Manager in Revenue Management Delivery

Macro Tech



Worked on several T0/T1 telecommunication companies projects in North America.

Manage a development team Pre and Post production, development till deployment through several production iterations.




M.Sc. Electro Chemistry and Analytical Chemistry

San Jose State University



B.Sc. Chemistry

Northeastern University



Graduate with honors




  • English
  • French
  • Arabic
  • German

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What Should Be Included In A Program Management & Operations Resume?

When applying for a Program Management & Operations position, it is important to showcase your skills and experience in a comprehensive resume. It is important to include all the essential elements in a resume so that it will stand out to recruiters and hiring managers.

When creating a resume for Program Management & Operations positions, it is essential to include your experience and skills related to program management, operations, and project management. This includes any certifications or education in the field, as well as specific project management experience. It is also important to highlight any experience with leading teams, problem-solving, and communication skills.

Additionally, it is important to include information about the software and tools used in the role. This could include Microsoft Office Suite, CRM systems, accounting software, project management tools (such as Trello), or any other tools used in the role.

When it comes to the format of the resume, it is best to use a professional and organized layout. Include headings and sections to make it easier for recruiters to quickly scan and find the information they need. Additionally, be sure to use action words such as “managed” or “led” throughout the resume to increase the impact of the content.

Finally, it is important to proofread and edit the resume to ensure that it is error-free and looks professional. This will make the resume stand out and increase the chances of getting an interview.

What Skills Should I Put On My Resume For Program Management & Operations?

When writing a resume for program management and operations, it’s important to highlight the skills and experience you have in this field. Program management and operations require a wide range of skills, from organizational, technical, and communication abilities to project management and budgeting. As you’ll be dealing with different areas of a company’s operations, it’s essential to showcase your expertise in all areas.

To start, you’ll need to provide a list of key skills. This should include the technical ability to manage complex programs, as well as the capacity to work with different departments and stakeholders. You should also demonstrate your ability to plan, analyze data, and develop strategies. Additionally, you should stress your problem solving skills, decision-making abilities, and leadership qualities.

It’s also important to show that you can keep projects on track by managing timelines, delegating tasks, and monitoring progress. To demonstrate this, you should provide examples of how you’ve successfully managed projects, as well as how you’ve handled any challenges or setbacks.

Finally, you should include information about the organizations you’ve worked with, the types of programs you’ve managed, and any awards or recognition you’ve received. This will give potential employers an insight into your experience and the success you’ve achieved.

By featuring your key skills and experience in program management and operations, you’ll be able to showcase yourself as an ideal candidate for the job. With an impressive resume and a compelling cover letter, you can make sure you stand out from the competition.

What Is The Job Description Of The Program Management & Operations?

Program Management & Operations is a specialized field of expertise that focuses on the planning, development and execution of projects, programs, and services. It involves a comprehensive analysis of the goals, requirements, resources, and processes that are necessary to achieve successful outcomes. Program Managers and Operations professionals are responsible for the coordination of efforts, resources, and activities that support program objectives and objectives of the organization.

In this role, Program Managers and Operations professionals must have the ability to plan, coordinate, and direct the implementation of projects, programs, and services. This involves the development of plans, strategies, documents, and the implementation of project and program management processes. They must also be skilled in budgeting, scheduling, and managing staff and resources in order to ensure that objectives are achieved.

The job of a Program Manager & Operations professional requires strong communication and problem solving skills, as well as an understanding of the organization’s goals and objectives. They must be able to work with multiple stakeholders, including internal and external customers, to ensure that the project or program is completed on time and within budget.

Program Managers & Operations professionals must be able to effectively manage a variety of tasks and resources in order to achieve desired outcomes. These include working with vendors, suppliers, and contractors to ensure the timely completion of tasks, as well as providing guidance and support to the team.

Program Managers & Operations professionals must also be able to monitor and assess the progress of projects and programs, identify potential risks and problems, and develop appropriate corrective actions when necessary. They must also have the ability to analyze data and provide recommendations for improvement to the organization . Finally, they must be able to communicate effectively with stakeholders and present reports, findings, and solutions to senior management.

What Is A Good Objective For A Program Management & Operations Resume?

When it comes to writing a resume for a program management and operations role, having a strong objective is essential. This is your chance to make a great first impression, highlight your key qualifications and make a convincing case for why you should be hired.

Your objective should focus on your ability to deliver top-notch program management and operations results. It should demonstrate your commitment to the company and showcase the skills and experience you bring to the table. It should also be tailored to the specific job you’re applying for and highlight how you’ll benefit the organization.

Your objective should be concise and to the point. Make sure to use action-oriented language that emphasizes your ability to make a positive impact. Avoid clichés and generic phrases. Instead, use tangible accomplishments and results that make it clear why you’re the right person for the job.

For example, if you’re applying for a program manager role, you might write: “Results-oriented program manager with five years of experience managing large-scale projects and delivering on-time and on-budget results. Proven success in driving efficiency, increasing customer satisfaction, and improving operational effectiveness.”

Another example might be for a more operations-oriented role: “Experienced operations professional with a track record of success in streamlining processes, ensuring compliance, and optimizing resources. Highly effective at leading teams to exceed operational goals and deliver exceptional customer service.”

No matter what job you’re applying for, make sure your objective paints a clear picture of the value you bring to the table and how you’re uniquely qualified for the role . Demonstrate that you understand the company’s needs, and explain how you’re the perfect person to help them meet their goals. Tailor your objective to each job you apply for to ensure you’re communicating the most relevant information to potential employers.

What Are The Career Prospects In The Program Management & Operations?

Program Management & Operations is a fast-growing field that offers a promising career path for professionals who are interested in taking on leadership roles in program management and operations. This field involves overseeing the development, implementation, and management of a wide range of projects, processes, and initiatives in order to ensure that they are completed on time, on budget, and to expected standards.

The role of a Program Manager & Operations officer is to be the bridge between the various departments and teams involved in the program, while also helping to coordinate and manage the activities of those teams. This includes managing budgets, overseeing timelines, and ensuring the program is meeting its goals and objectives.

A successful Program Manager & Operations professional must have strong communication and problem-solving skills to succeed in this role. They must also be able to manage large-scale projects, delegate tasks, and develop effective strategies for success. To further their career path, Program Managers & Operations officers should be familiar with relevant industry regulations and best practices, as well as possess a deep understanding of project management principles.

With the increasing demand for professionals in the Program Management & Operations field, this career path is one that continues to offer great potential for those looking for a challenging and rewarding career. Those who pursue a career in this field can expect to find a number of opportunities for advancement and leadership roles. With the right skills and experience, a Program Manager & Operations officer can become a valuable asset to any organization.

Key Takeaways for an Program Management & Operations resume

When writing a resume for a Program Management and Operations position, there are a few key takeaways that should be taken into consideration. The first is to demonstrate an understanding of the program’s goals and objectives. In addition, list any accomplishments that have been achieved as a direct result of participation in the program, including any awards or accolades. It is also important to highlight any initiatives that were taken to improve the program’s performance.

The next key takeaway is to showcase any technical competencies that have been acquired while working in the program. Knowledge of software programs, coding languages, and other technical skills should be included on the resume to demonstrate the applicant’s expertise.

Finally, it is important to demonstrate an understanding of the operational side of a program. This includes data analysis, resource management, and other related activities. Listing any experience in these areas will help applicants stand out from the competition and show that they are capable of managing a successful program.

By following these key takeaways, applicants will be able to create a resume that showcases their Program Management and Operations experience, and help them stand out from the competition.