Salesforce Technical Architect CV Sample

Have implemented marketing cloud solution for Mercedes-Benz Cars & Vans and Daimler Mobility divisions.

Now wokring on ASDA.com(Walmart Subsidiary) -UK Retail Leader- Implementing IAM, Customer Service, Fraud Management and Order Management Integration with Salesforce Service Clould and Marketing Cloud.

Responsibilities (When Working with Dailmler Mobility Division):

• Design and develop the regional and market-specific blueprint of different contact strategies ( Data Foundation, Prospect and Lead Management, Test Drive Management, Delivery Management, Welcome and Onboarding, Customer Value Chain, Customer Retention, Social CRM) and provide help in implementation.
• Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a client’s business needs to that of the Salesforce Marketing Cloud solutions
• Understand and map Business Processes & Challenges into our technical product suite, ensuring scalable, secure, comprehensive solution designs.
• Clearly and articulately document solutions (incl. artifacts like code samples, screenshots, etc.)
• Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities
• Design and then work with multiple markets to implement and test solutions to our operational needs and challenges.
• Identify project issues/risks and present alternatives to alleviate or resolve them.
• Conduct solutions kick-off, Technical calls, and helping a team member during the build.
• Providing UAT kick-off and execution demo calls with multiple markets.
• Before activation validate the production data and sign-off and provide support inactivation.

• Responsible for supporting day-to-day SFMC operations and cross-channel digital marketing campaigns including email, SMS, MMS, and using social targeting.
• Responsible for Managing 12 different market(countries) business units globally as a solution architect and providing day-to-day support for developers.
• Working with different markets, discussing designs, providing them solutions for contact strategies and developing solutions and proofs of concept,
• REST API Integrations to different internal systems for seamless data flow to Confidential
• Created outbound API triggered SMS leveraging Sales Cloud data to send dynamic SMS
• Measure and report performance of all digital marketing campaigns, and assess against goals
• Build out Marketing Confidential in Journey Builder and Email & SMS campaigns
• Working on HTML, CSS, Amp Script to update HTML-based emails and landing pages.
• Constructing engaging user interfaces to ensure the highest success with email promotions.
• Effectively communicate between technical, operational, and strategy groups. Created many solutions using the different features of the marketing cloud.
• Have implemented social targeting using Advertising studio(Facebook, google, Instagram) for different marketing campaigns.

Responsibilities (When Working with ASDA):

• Working with multiple POD like (IAM, Contact Center , OMS , Fraud Management) to create prototypes and proofs of concept as a means of eliciting and defining requirements,
• Create POCs for the client to help them understand the proposed solution and also drive the solution meetings with Customers.
• Implementing GDPR using Salesforce Privacy Center.
• Own the design of Salesforce and IAM other affiliated solutions for  Service, Marketing, Experience and platform solutions,
• Implementing full extent of the solution, integration components and how they fit into the Salesforce architecture.
• Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
• Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
• Collaborative project and workstream planning.
• Design and instruct the solution framework to the Salesforce development team.
• Experience with Salesforce DevOps strategies and tools
• Majorly I am wokring on Integration part with different system as mutiple systems are involve. 
• Implementing Fraud Management using Accertify 
• Working with Blueyonder OMS team to handle the Order management.
• From user experience side , working with SFCC and PWA react team from integration perspective.
• Defining cutover plans for Release.
• Develop and present high-quality solution proposals, estimates, and statements of work that clearly articulate project scope, deliverables, and timelines
• Stay up-to-date with Salesforce releases, features, and new products, and identify opportunities to leverage them for client solutions

Echo helps utility companies deliver their end-to-end customer journeys. Our services improve your customer contact, revenue protection, debt collection, and billing processes to drive excellent customer experiences whilst minimizing the cost to serve. Echo has been delivering IT billing software and end-to-end customer contact management services to the UK utility industry for over 15 years. Our vast experience in the deployment and delivery of services together with our in-depth understanding of the market and its regulatory requirements makes us the perfect partner to support you in delivering great customer experiences to your utility customers.

• It is a product based company so working on Salesforce Product. Here, I have interacted with our clients to whom we are showing the system and get their reviews & feedbacks, Based on the client we are building a team that embraces company values and behaviors that is adaptable to change. 
• Handling package training and BPA session of the package with different clients and resolving queries. Working with Business Analyst and Design team and translating the functional requirement and also verifying feasibility and working closely with the Design team and contributing to design and develop the object structure.
• Have implemented Salesforce Managed Package APTUMO Currently, I am working on the product release process and handling the release team as well. We are now implementing localization for clients and deciding functionalities, like what should be part of packaged or outside the package and involved in estimations.  
• Building a team that embraces company values and behaviors that is adaptable to change and also working closely with the Package 
  Testing team to make product errorless. 
• Support the creation of a progressive center of excellence through supporting and mentoring fellow team members. 
• Development – Designing: developing lighting components and working on lighting framework, triggers framework, batch frameworks classes. Apex classes and process builders. Managing APEX Controller and Helper function regularly making the Component Context-Aware as per business requirement.
• Created the modern Enterprise Lightning Application combining Lightning Design System, Lightning App Builder, and Lightning Component features. I have a track record of building tools that automate and make processes reliable and scalable.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals. Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Handing Security Review of the package and also communicate with Clayton team and Salesforce Support to handle all aspect of security review. I have experience working in a security-focused environment, ensuring auditing capabilities, and employing defensive practices.

SaaSfocus ơNow It is a Cognizant Company) is a leading global professional services company. It deals with different domains like banking/securities, insurance, healthcare, life sciences, retail, and travel/hospitality. It is a platinum consulting partner with Salesforce. It is a service-based company where customer satisfaction is 4.7 out of 5.

• Strong Implementation and Integration experience using custom objects, triggers, workflows/ workflow rules, process builders, approvals, visualforce pages, and apex classes, batch apex, and schedule apex.
• Have long experience in integration like different -2 APIs using REST and SOAP. I have also worked on using the SOAP UI tool for debugging Web services.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick action. Also, I have created modern enterprise lightning applications combining Lightning Design System, Lightning App Builder, and Lightning Component features and upgraded some existing Applications from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.
• Experience in a wide range of languages and technologies such as AJAX, HTML5, CSS3, Bootstrap, JavaScript, JQuery, XML, and SOAP.
• Experience in data migration using Data Loader, Dataloader.io, and workbench and expertise in working with Force.com IDEơVS Code, Eclipse IDE, Welkin, Mavens Mate), ANT for development and deployment.
• Extensive experience using Salesforce Administration ơSFAƣ, Profiles, Creating Roles, Page Layouts, Validation Rules, Field Updates, Time- dependent actions, and Outbound API Messages. Org-Wide default, Sharing rules.
• Worked on Lead Management, Case Management, Order Management & Product Management, Assignment Rules, and configuration part.
• Weekly interaction with the client to showcase the system and get their reviews & feedback and also interacting with the onsite team regarding requirements and implementations so I have experience in analyzing technical challenges with excellent teamwork and client-facing and team handling skills.

NTPC Limited is India’s largest energy conglomerate with roots planted way back in 1975 to accelerate power development in India.

• Here I worked on NTPC internal project which is NTPC Legal.

• Involved in new Enhancements, Development and deployment. Develop Triggers, Classes, Batch Processes, Controllers, Visualforce Pages etc. to address and improve new and existing business needs.

• Working on responsive pages to support both large & small screen devices.

• Involved in unit testing, testing positive and negative cases of apex class and coverage using test classes.

• Effectively communicate & resolve technical issues both internally and externally.

• Debugging and improving existing code and processes.

Asda Stores Ltd.  (Often stylized as ASDA) is a British supermarket chain.Shop online at ASDA Groceries. The same great prices as in store, delivered to your door or click and collect from store.

Description:

Mercedes-Benz, commonly referred to as just Mercedes, is a German luxury automotive marque.

Global multi-utility SaaS billing Software(Multi-utility billing, inside Salesforce)- App Exchange Product

Aptumo™ is a piece of software which can be used globally by utility companies to manage their customer billing, built on the renowned and widely-used Salesforce platform. Its use of cloud technology ensures that it can be used by anyone, anywhere in the world.

Description: ANZ mobile lenders are loan specialists with the knowledge and expertise to find the right loan for your needs.

Major Responsibilities:

• MOS file generation. It is like an XML file which is like a report to share with a bank.
• Development –Lighting components, triggers, batch classes.
• Contribution in design and develop the object structure.

Description:  Realestate.co.nz is the most valued way to connect people to property which provides provide buyers with a place where they can view any kind of property from all real estate agents.

Responsibilities:

• Contribution in design and develop the object structure.
• Salesforce integration with Listing DB (RENZ Database). Syncing data between both systems using REST API.
• Integration with Amazon S3 and Amazon SES (Simple Email Service)
• Integrating Accounts, Contacts, Invoices, and Payments with XERO Accounting System using REST API.
• Interacting with client and onsite team regarding requirements and implementations.

Description:  Search for new & used Renault Van cars for sale in Australia. It is also for view feature, review price, test drive and find a dealer.

Responsibilities:

• Design and develop the object structure, lightning pages, batches & triggers
• Integrating I-Motor lead system with salesforce to capture lead in salesforce using API.