Senior Project Manager CV Sample

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Steven Michael

Functional Project Manager / Product Manager

Summary

Techno-Functional Project Manager / Product Manager with 15 Years of Delivery Experience, A Certified Agile Project / Delivery Manager, Business Analytics, Salesforce & Data Science professional, with genuine passion for seeking opportunity to provide valuable insights, customer presentations from valuable cross-functional collaboration with leadership and to build models for decision making and strategic planning for an organization.

Skills

  • Communication
  • Planning
  • Resource Planning
  • Scheduling
  • Team Co-ordinating
  • Project Documentation

Work Experience

Sr Project Manager

Aston Global

Present

  • Project Management activities like – Project Setup, Resource Planning, and Scheduling, Execution, Monitoring, Control and Status reporting.
  • Risk Management and Mitigation of assigned projects.
  • Customer Communication and Relationship Management.
  • On-boarding complete India offshore PM team and transitioning it from Knowledge Training to Steady state
  • Quality – Planning, Implementation and Audits.
  • Creating and updating the Important Project Document as per the changes etc. Following with the client team for getting the Sign-off for the project docs.
  • Worked on defect management. The role involved co-coordinating between test and build team to close as much defects possible.
  • Participated in daily conference calls and produced daily defect dashboard. Also, participated in daily defect priority setup call.
  • Participated in the SMR review with the management
  • Performance review of the team member.
  • Updating the status to the client and client team manager.
  • Status report and presentation to the management, stake holders and client.
  • Mapping requirements and providing them best solutions involving evaluation and   definition of scope of
  • Project and finalization of project requirements.
  • Requirement Management: Experienced with Requirements Gathering, Business Analysis, Process Modeling, Use Case Modeling, Feasibility studies and Gap Analysis.
  • Appls Delivery Lead: Skills on work in progress review, providing technical leadership, interface with client managers, business analysts and offshore teams.
  • Quality Management: Skills to implement quality process with Quality Assurance Plan-Test Planning / Test Case / Test Procedure Development, Software quality assurance-compliance/ Quality Reviews with software coding standards, unit, functional, stress, component and interface Testing and requirements verification.
  • Software Development / Management: Experience on all phases of the development lifecycle including requirements collection, specifications, technical designs, implementation (Prototyping), testing and deployment. Knowledge on development processes and project planning tools (MS Project).
  • Business Analyst: Worked as Sr. Business Analyst in analyzing applications & their quality. Closely worked with Pre-sales & Bid Management team.
  • Service Manager: Maintaining stability in service operations, allowing for changes in scale scope & service levels to maintain SLA levels above 98% on monthly basis and operational integrity of the technology services provided to users.

Education

Master of Computer Applications (MCA)

San Jose State University


Master of Business Administration (Financial Management)

Northeastern University


Project

KNOWLEDGE INTELLIGENCE TOOLS

Sr.Project Manager / Delivery Manager

  • I lead the strategy, execution, and evolution of the company-wide patching and upgrades programs and initiatives. I relentlessly seek opportunities to improve our programs, from evolving processes and tooling to reforming program objectives to meet current business requirements.
  • I build consensus across teams to drive changes to existing processes and to create new processes, educating stakeholders on the value and effectiveness of initiatives.
  • Key Achievements: Drive the next generation Program, including new tooling and processes to meet changing business needs, including the incorporation of a reservation system to optimize customer and internal scheduling with maximum throughput

ROYAL LIVER ASSURANCE (RLA)

Sr. Project Manager / Sr. Consultant

About the project : RLA Insurance Company provides Auto, Home, Life, Business, Recreational and Financial Insurance services to customers.   This project was developed to maintain Accounts, Contacts, Opportunities, Cases, Solutions, Products, opportunities and case management.

  • Administrated and monitored the company’s Salesforce CRM application.
  • Created the workflows for automated lead routing, lead escalation and    email alert
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to   salesforce.com implementation.
  • Developed and Customizing salesforce.com application based on user needs.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to salesforce.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Imported accounts and contacts data through the Import Wizard.
  • Worked on data migration from databases to SFDC using Data Loader.

ARAS RESOURCE ADMINISTRATION SYSTEM

Sr. Project Manager /Sr. Consultant

About the project : Responsibilities included administering full life cycle contract and subcontract management, including pre-award, post-award and closeout activities. Direct actual against forecast reports to owner detailing budgets, timeline and scope. Single point of contact while successfully delivering regional projects in a fast-paced, high functioning environment.

  • Provide strong technical and functional expertise to gather end to end business requirements and translate them to Salesforce technical functionalities.
  • Worked through all phases – design and implementation and then helped the client to set up the maintenance process with proper documentation.
  • All the solutions proposed to the client were designed keeping in mind their vision of ‘Single view of Customer’.
  • Managed a team size of 5-10 Salesforce developers across different geographical locations
  • Implemented multiple Business offerings based on e-commerce platform on Salesforce.
  • Hosted multiple services on Salesforce using REST and Streaming APIs.

POWERED EMS

Consultant / App Developer

About the project : The organization needed a Force.com cloud application centralizes all of its enterprise management processes, e.g. recruitment, operations, sales, etc. In the Recruitment Module, for example, to track recruitment data, custom objects such as the following were created: Position, Candidate, Job Application, Review, Job Posting, Work‐flow and approval processes were put in place to automate relevant business processes such as triggering alerts, submitting for executive approval, etc. Detailed Custom Reports (with filters, conditional highlighting, subtotals, and charts) and Dashboards (with different components on a single page) were created to facilitate recruitment data overview and drill‐down. Visualforce was used to create custom user interfaces as per the client’s business needs

  • Responsible for requirements gathering and Creation of FDDs.
  • Setting up of “Sales” App.
  • Setting up of Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles
  • Life cycle management of Lead, Account, Contact and Opportunity
  • Responsible for data loading using Jitter-bit Data Loader

Languages

  • English
  • French
  • Arabic
  • German

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