Azure Cloud Engineer Resume Sample

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Richard Lauren

Azure Cloud Engineer


Utilize my sense of dedication, motivation, customer-centric mindset and responsibility to manage and deliver high quality customer experience while providing excellent technical advice and troubleshooting to all clients.


  • Service level agreements
  • Technical support and assistance
  • Microsoft Azure Networking
  • Load Balancing
  • Virtual Private Network (VPN)
  • Microsoft Excel, Word, Power Point
  • Customer Service
  • Communication
  • Analytical
  • Detail oriented

Work Experience

Support Engineer Level 2, Microsoft Azure

Tek Experts


  • Azure load balancing Solutions, included Layer 7 application gateway and layer 4 load balancer.
  • Managing Virtual Networks and subnets.
  • Creating and managing Network security Groups for Virtual machines and Virtual Networks for security purposes.
  • Configuration and troubleshooting of VPN connections such as Site to site, Point to Site (Included point to site connections using ADD authentication), Vnet-to-Vnet and Vnet Peering.
  • Creation and administration of Route tables to manage traffic within Azure environments.
  • Integration of Web applications with Virtual networks to ensure communication with Vnets and On-Premise side.
  • Mentor for new colleagues to ensure quality deliver and case handling.

Customer Service Representative

Servicios Grupo Mundial

Sep 2018

  • Analysis and due diligence of new customer applications.
  • In charge of testing and guide new product for the company to ensure good functionality.
  • Provided IT department with a testing guide, including documentation about product details and areas of improvement for the platform.
  • Floor support for new and regular colleagues.
  • Contributed to customer experience by delivering high quality assistance.

Compliance Agent, Know Your Customer

Western Union

Aug 2015

  • Managing sensitive cases, calls and staff distribution.
  • End of day hand off and incident reports.
  • Research and analysis of transactional history, issues, patterns and trends associated with money laundering / terrorist financing utilizing a wide variety of research tools, systems and criteria.
  • Data analysis to ensure compliance with regulations required for Money Service Businesses including the Bank Secrecy Act and US PATRIOT ACT requirements.


System Engineering

San Jose State University


CISCO (Module 1-4)

Northeastern University

Aug 2018

Server Virtualization With Windows Server Hyper-V

Arizona State University

Dec 2019

MS Office Excel (Intermediate)

University of South Florida

May 2019

High School Diploma

Colegio Técnico Don Bosco

Dec 2011

Technical Degree: Electronics

Language Certificate

Instituto Tecnológico De Costa Rica

Dec 2009



Upon request.


  • English
  • French
  • Arabic
  • German

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