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Azure Cloud Engineer
Utilize my sense of dedication, motivation, customer-centric mindset and responsibility to manage and deliver high quality customer experience while providing excellent technical advice and troubleshooting to all clients.
- Service level agreements
- Technical support and assistance
- Microsoft Azure Networking
- Load Balancing
- Virtual Private Network (VPN)
- Microsoft Excel, Word, Power Point
- Customer Service
- Detail oriented
Support Engineer Level 2, Microsoft Azure
- Azure load balancing Solutions, included Layer 7 application gateway and layer 4 load balancer.
- Managing Virtual Networks and subnets.
- Creating and managing Network security Groups for Virtual machines and Virtual Networks for security purposes.
- Configuration and troubleshooting of VPN connections such as Site to site, Point to Site (Included point to site connections using ADD authentication), Vnet-to-Vnet and Vnet Peering.
- Creation and administration of Route tables to manage traffic within Azure environments.
- Integration of Web applications with Virtual networks to ensure communication with Vnets and On-Premise side.
- Mentor for new colleagues to ensure quality deliver and case handling.
Customer Service Representative
- Analysis and due diligence of new customer applications.
- In charge of testing and guide new product for the company to ensure good functionality.
- Provided IT department with a testing guide, including documentation about product details and areas of improvement for the platform.
- Floor support for new and regular colleagues.
- Contributed to customer experience by delivering high quality assistance.
Compliance Agent, Know Your Customer
- Managing sensitive cases, calls and staff distribution.
- End of day hand off and incident reports.
- Research and analysis of transactional history, issues, patterns and trends associated with money laundering / terrorist financing utilizing a wide variety of research tools, systems and criteria.
- Data analysis to ensure compliance with regulations required for Money Service Businesses including the Bank Secrecy Act and US PATRIOT ACT requirements.
CISCO (Module 1-4)
Server Virtualization With Windows Server Hyper-V
MS Office Excel (Intermediate)
High School Diploma
Technical Degree: Electronics
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