Azure Cloud Engineer Resume Sample

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Richard Lauren

Azure Cloud Engineer

Summary

Utilize my sense of dedication, motivation, customer-centric mindset and responsibility to manage and deliver high quality customer experience while providing excellent technical advice and troubleshooting to all clients.

Skills

  • Service level agreements
  • Technical support and assistance
  • Microsoft Azure Networking
  • Load Balancing
  • Virtual Private Network (VPN)
  • Microsoft Excel, Word, Power Point
  • Customer Service
  • Communication
  • Analytical
  • Detail oriented

Work Experience

Support Engineer Level 2, Microsoft Azure

Tek Experts

Present

  • Azure load balancing Solutions, included Layer 7 application gateway and layer 4 load balancer.
  • Managing Virtual Networks and subnets.
  • Creating and managing Network security Groups for Virtual machines and Virtual Networks for security purposes.
  • Configuration and troubleshooting of VPN connections such as Site to site, Point to Site (Included point to site connections using ADD authentication), Vnet-to-Vnet and Vnet Peering.
  • Creation and administration of Route tables to manage traffic within Azure environments.
  • Integration of Web applications with Virtual networks to ensure communication with Vnets and On-Premise side.
  • Mentor for new colleagues to ensure quality deliver and case handling.

Customer Service Representative

Servicios Grupo Mundial

Sep 2018

  • Analysis and due diligence of new customer applications.
  • In charge of testing and guide new product for the company to ensure good functionality.
  • Provided IT department with a testing guide, including documentation about product details and areas of improvement for the platform.
  • Floor support for new and regular colleagues.
  • Contributed to customer experience by delivering high quality assistance.

Compliance Agent, Know Your Customer

Western Union

Aug 2015

  • Managing sensitive cases, calls and staff distribution.
  • End of day hand off and incident reports.
  • Research and analysis of transactional history, issues, patterns and trends associated with money laundering / terrorist financing utilizing a wide variety of research tools, systems and criteria.
  • Data analysis to ensure compliance with regulations required for Money Service Businesses including the Bank Secrecy Act and US PATRIOT ACT requirements.

Education

System Engineering

San Jose State University

Present


CISCO (Module 1-4)

Northeastern University

Aug 2018


Server Virtualization With Windows Server Hyper-V

Arizona State University

Dec 2019


MS Office Excel (Intermediate)

University of South Florida

May 2019


High School Diploma

Colegio Técnico Don Bosco

Dec 2011

Technical Degree: Electronics

Language Certificate

Instituto Tecnológico De Costa Rica

Dec 2009

English

Project

Upon request.


Languages

  • English
  • French
  • Arabic
  • German

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