Customer Service Specialist

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Elizabeth Rani

Customer Service Specialist

Summary

I am driven, determined, hard worker and detail oriented. I have a very positive attitude, I like to learn new things and challenge myself constantly. Mutual respect for me is fundamental in the work environment. I consider myself humble, creative, responsible and I take my job very seriously. I lived in London and Miami and these experiences abroad have taught me the real meaning of sacrifice and responsibility. 

Skills

  • Travel Planning
  • Product Development
  • Customer Service
  • Problem Solving
  • Client management and hosting
  • Communication
  • Attention to detail
  • Product Development
  • Quickbooks
  • Proficient Computer Skills

Work Experience

Experience Expert and Client Service

GR8 Experiences

Present

I am currently part of GR8 Group, an international Experience Agency specialized in the creation of unique and once in a lifetime experiences for UHNWI. We provide VIP access to rexclusive + off-the-market experiences, based on the clients’ needs and passions: sport, fashion, music, destination, culinary, entertainment etc. 

As I am based in Italy, I currently manage and support GR8 Italy Director in the creation, organization and execution of Italy related experiences. Since I speak fluent Spanish, I am also in charge of Spain related experiences. 

With GR8 I definitely improved my knowledge for the production of an experience, from the beginning to the delivery of the product, often hosting our clients. Customer service and email marketing are also part of my duties. Good use of Quickbooks too. 

PA/Office Manager

OCR Services, Inc

Mar 2017

I worked for almost 2 years at OCR, a software company for global trade compliance, My duties included:

  1. Occasionally support the Sales Directors qualifying and generating new sales leads.

  2. Assist the Chief of the company with his agenda, book his travels and plan events and exhibitions for the company.

  3. Take care of the office in terms of welcoming, provide supplies ecc

Results

When I joined the company expenses were pretty high and one of my goal was to lower the cost of conferences organization and travel booking. I had put all my efforts in trying to have a great service where quality and price were fair enough and I was able to decrease the expenses of 20%.

Translator/Brand Ambassador/Promotional Model

Oracle

Present

I worked in many international exhibitions and public/private events. Some brands I worked for: Samsung, Porsche, Vodafone, Huawei, Dove Chocolate, Lindt, Ekletta, Land Rover, HeadBangers, 101 Studio Shangai, Fine Art Lamps, Nokia, Magnum, Thrustmaster, Ubisoft, Oracle, Replay, Gold&Diamonds, X-Factor etc.

Results

Working at international events and exhibition was an opportunity to keep practicing my language skills in both spanish and english. I worked for different companies, each of them with a different products and due to the lasting of events and exhibitions that usually range from 1 day to maximum 10 days, I had to be fast in learning about the company and the product to deliver the best message possible to the visitors. From chandeliers to bycicle, from smarthphone to apparel, from videogames to sunglasses, I was always observing and listening to the sales team in the booth to then be able and independent to present the product to visitors. I have been told to be a quick learner with a lot of initiative.

Education

Communication, Media and Advertisement

San Jose State University

Mar 2014

Bachelor’s degree

Project

References available

upon request


Languages

  • English
  • French
  • Arabic
  • German

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