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Solution Designer (Business Analyst)
I am a self driven individual who is passionate about innovating, improving efficiencies and sharing knowledge. I am an innovative problem solver who loves to get their teeth sunk into a challenge. I pride myself on completing tasks to the best of my abilities. This is reflected through my career at Sage where especially in customer services I have been able to flourish into a strong member of any team through hard work and devotion.
- Stakeholder & relationship management
- Team management & building
- Innovative & continuous improvement
- Time management
- Investigative mindset
- Understanding and conveying complex issues
- Requirements elicitation
- Software design and implementation
- End to end project management
- Business analysis
- Change management
- Story writing & project planning
- Strong written & communication skills
- UX design
Direct Sales Advisor
- Speak to existing Sage customers understanding their software usage and needs.
- Selling upgrades of Instant Accounts or Sage 50, support contracts, training and new products
- Contribute to team performance and targets as well as my own individual revenue targets
- Build and maintain strong relationships with customers
- Monitor sales performance and report on results to management
Customer Development Advisor
- Consult with existing user base on their usage and business needs to unblock processes
- Understand their business processes and how Sage fits into that
- Liaise with business partners and senior figures in companies such as MD, CEO or FD
- Have a working knowledge of the limitations of Sage suite and competitor applications.
- Required good working knowledge of multiple sectors including manufacturing, construction, education and retail.
- Aid in the production of customer facing collateral
- Deliver buzz sessions to other segments of the business so they understood Sage 200 and where potential lead opportunities may come from
- Deliver customer webinars to up to 1000 customers.
Technical Support Advisor
- Deal with customer queries regarding faulty software or improve customer knowledge on legislation / how to use the software
- Deliver on key targets such as customer satisfaction, sales, handle time and adherence.
- Direct customers where possible to digital information streams
- Aid in the delivery of team and community targets
- Innovate ways of working for customers and colleagues created bank feed wizard which won the Gold Award for innovation at the CS Year End Awards.
- Coaching new colleagues
- Peer to peer coaching
- Working focusing on delivery of the Customer Operations and commercial objectives and KPIs (such as eNPS)
- Work closely with User Experience Director, Product Owner, and other key stakeholders for forming the product roadmaps with key deliverable dates
- End to end manage complex projects (multi-year and multi-phase)
- Understand complex legislature across multiple regions (UK & Ireland)
- Maintain application compliance with Payroll specific legislation
- Managing cloud development across multiple stakeholders and environments.
- Agile working environment with an iterative design and solution approach. Producing realistic multi-phase projects where appropriate.
- Ensure that problem definition and requirement outputs provide the clarity required for process, technology, or people achieve project aims.
- Support multiple stakeholders from end users, pilot schemes, services colleagues, content, design and senior decision makes across complex projects
- Adhoc understanding business processes, dissect and improve across departments and roles to aid improving efficiencies
- Target and deadline driven project management.
- Work within the Business Transformation Delivery framework and help to continuously improve. Drive improvements in analysis across the business
- Shape and influence the product, service or enterprise systems.
- Provide constant communication with business and IT stakeholders
- Identify risks and issues and take and/or recommend appropriate mitigation.
- To champion innovation and continuous improvement that will enable change.
- Further knowledge of BA standards and organisational processes.
- Support the development of the analysis community and acting as mentor for more junior colleagues
- Elicit unambiguous requirements for projects using key sources of aims such as customer feedback and product managers.
- Collaborative approach to solution design and requirements.
Environmental Science (BSc)
I studied a degree in Environmental Science at Northumbria University. The degree was multi-disciplinary with dual professional body accreditation. This degree aided and developed skills in dissecting legislation, managing multiple workstreams, critical thinking and writing, reporting on and working with data.
SBC Call Notes Standard
- Identified through handling of cases inconsistent note taking
- Worked with TM’s, change and other TSL to see if behaviour was a pattern
- Created notes template and standard
- Created working group to finalise plans and business / customer impact
- Roled out with early adopter / pilot group monitored impact on stats to ensure benefit of scheme
- Rolled out across customer services
- Analysed customer onboarding journey for cloud applications
- RAG analysis against competitors
- Presented recommendations for improving onboarding journey and experience to management and key stakeholders.
Improving Team Collaboration
- Identified need for greater visibility of team projects
- Liaised with colleagues to relay concerns / gain buy in
- Brainstormed ideas
- Implemented Trello board to have central projects board to improve visibility and collaboration
- Resulting in a change in ethos where the team succeeds not just individuals
High Service User Reduction
- Data driven excercise to view high service users of escalations team
- Consulted findings with senior managers raising concerns and opportunities
- Convinced management to allow pilot on reducing high service users.
- Saving per annum calculated at £25,000
- Commercial decision to implement an automated payment portal to pay employees through payroll solution
- Worked with product owner, IT and Live Services teams to build sets of requirement of project and of the payments vendor
- Various meeting with the third party application representatives to understand features and limitations of their application and API
- Strong consideration of legislative requirements built into design flow
- Worked in conjunction for create development cycle for both applications to ensure matching requirements and features.
- Using the requirements and development process of the applications and API brought design process in house to develop existing application to accommodate new use flow and functionality
- Worked closely with development team to organised iterative approach to integration and UI
- Regular meetings with stakeholder to further designs in future phases beyond the MVP and ensure content and marketing were appraised.
Rebranding of Payroll
- Directive for consistent rebranding launched by main leadership and marketing teams.
- Large scale project across multiple locations
- Detailed knowledge and understanding of specific varieties of component stylisation
- Ensuring robust changes in place with no breaking changes to product functionality or introduced bugs
- Highly organised project with multiple development teams and technologies needing updated
- First product across global product portfolio to deliver project to production
Career Expert Tips:
Understanding the Role of a Solution Designer
In today’s rapidly evolving technological landscape, the role of a Solution Designer is more critical than ever. This position involves a unique blend of technical expertise and creative problem-solving skills to architect effective solutions for complex challenges. Let’s dive into the multifaceted world of a Solution Designer, exploring the skills, qualifications, and responsibilities that define this pivotal role.
Qualifications and Educational Background for a Solution Designer
Becoming a proficient Solution Designer requires a strong educational foundation and a commitment to continuous learning. Here are the key qualifications and educational background that pave the way for success in this role:
- A Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, providing a solid grounding in the technical aspects of solution design.
- Proven experience in software development and architecture, showcasing a trajectory of increasing responsibility and hands-on expertise.
- Demonstrated proficiency in relevant programming languages, such as Java, Python, or C#, and a deep understanding of software design principles.
- Strong analytical and problem-solving skills, honed through coursework and practical application in real-world projects.
- Excellent communication skills, both verbal and written, to effectively collaborate with cross-functional teams and convey complex technical concepts to non-technical stakeholders.
- Adaptability and a proactive approach to learning, as the technology landscape is dynamic and requires staying abreast of the latest industry trends.
Additionally, acquiring certifications in solution architecture or related domains can further enhance your profile in the competitive job market.
Responsibilities of a Solution Designer
The role of a Solution Designer is dynamic and encompasses a wide range of responsibilities. A successful Solution Designer is adept at:
- Understanding client or business requirements and translating them into comprehensive, scalable, and efficient solutions.
- Collaborating with development teams to ensure the seamless integration of designed solutions into existing systems.
- Conducting thorough analyses of technology requirements, proposing innovative solutions, and making recommendations based on best practices.
- Leading the design and architecture phase of projects, ensuring alignment with business goals and technical feasibility.
- Providing technical guidance and mentorship to junior team members, fostering a collaborative and growth-oriented team environment.
- Evaluating emerging technologies and industry trends, incorporating relevant advancements into solution design strategies.
Each responsibility demands a strategic mindset, attention to detail, and the ability to adapt to evolving project requirements.
Crafting an Effective Solution Designer CV
Your Solution Designer CV is your ticket to landing your dream job. Here are some tips to ensure your CV stands out in a competitive job market:
- Highlight your experience with specific examples of successful solution designs, detailing the impact on project outcomes.
- Emphasize your proficiency in relevant programming languages and software design principles.
- Showcase your ability to communicate complex technical concepts to both technical and non-technical stakeholders.
- List any relevant certifications, demonstrating your commitment to continuous learning and professional development.
- Customize your CV for each job application, aligning your skills and experience with the specific requirements of the role.
Your CV is a reflection of your skills, experience, and commitment to excellence as a Solution Designer.
Solution Designer CV Summary Examples
Your CV summary is the first impression potential employers will have of you. Craft a compelling summary that encapsulates your expertise and value. Here are some examples to inspire you:
- “Solution Designer with over 8 years of experience, skilled in crafting innovative and scalable solutions that drive business success.”
- “Results-driven Solution Designer with a proven track record of designing and implementing high-performance software solutions for diverse industries.”
- “Experienced Solution Designer specializing in translating complex requirements into elegant and efficient solutions, contributing to project success.”
Your summary is your opportunity to make a lasting impression, so make it count.
Building the Experience Section of Your Solution Designer CV
Your experience section is the core of your CV, showcasing the depth of your expertise. Provide detailed examples of your professional journey:
- “Led the design and implementation of a scalable cloud-based solution, resulting in a 30% improvement in system efficiency.”
- “Collaborated with cross-functional teams to integrate solutions into existing systems, ensuring seamless functionality and user experience.”
- “Provided mentorship to junior team members, fostering a culture of continuous learning and skill development within the team.”
Each experience is a chapter in your career story, illustrating your contributions and achievements as a Solution Designer.
Education Section for Your Solution Designer CV
Your educational background is a critical aspect of your CV. List your educational milestones to showcase your foundation and commitment to learning:
- Master of Science in Software Engineering, XYZ University, a comprehensive program emphasizing advanced solution design principles, 2017.
- Bachelor of Computer Science, ABC University, where I gained a solid understanding of software development and architecture, 2014.
- Certified Solution Architect, demonstrating specialized knowledge in solution architecture, 2018.
Your education is the bedrock of your expertise, and highlighting it adds credibility to your CV.
Key Skills for a Successful Solution Designer CV
Your skill set is your arsenal, showcasing your abilities as a Solution Designer. Include both technical and soft skills in your CV:
- Proficiency in programming languages such as Java, Python, or C#.
- Expertise in software design principles and architecture.
- Thorough understanding of database management systems and data modeling.
- Experience with cloud computing platforms and technologies.
- Knowledge of security best practices in solution design.
- Effective communication and presentation skills.
- Strong analytical and problem-solving abilities.
- Leadership and mentorship skills.
- Adaptability and a proactive approach to learning.
- Collaboration and teamwork in cross-functional environments.
Each skill in your CV is a testament to your ability to navigate the complexities of solution design successfully.
Common Mistakes to Avoid When Writing Your Solution Designer CV
As you craft your CV, steer clear of common pitfalls that can diminish its impact. Avoid these mistakes:
- Using generic language that doesn’t highlight your unique skills and achievements.
- Focusing solely on job duties without emphasizing the impact of your work on project outcomes.
- Overlooking the importance of a tailored CV for each application, showcasing your fit for the specific role.
- Omitting relevant certifications or professional development initiatives.
- Skipping the proofreading process, as errors can negatively impact your professional image.
Avoiding these mistakes ensures your CV effectively communicates your value as a Solution Designer.
Key Takeaways for Your Solution Designer CV
As you finalize your Solution Designer CV, keep these key points in mind:
- Highlight your specific achievements and the impact of your solutions on project outcomes.
- Emphasize your technical proficiency, showcasing your expertise in solution design principles and relevant programming languages.
- Detail your strategic contributions, illustrating your visionary approach to solution architecture.
- Include a section on continuous learning, demonstrating your commitment to staying ahead in a dynamic industry.
Remember, your CV is more than just a document; it’s a narrative of your journey, skills, and aspirations as a Solution Designer. Best of luck!
Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the Solution Designer job interview.
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