Customer Relationship Manager Resume Sample

Customer Relationship Manager Resume Writing Guide & Tips

Your resume is more than just a professionally presented document; it’s an opportunity to showcase your skills, sell yourself, and stand out from the competition. It’s also your chance to describe how you’re different from other applicants for that job. You want to make a strong first impression, which means matching your skills, experience, and expertise to the specific role you’re applying for.

Just as you would, you want your resume to be a comprehensive representation of your skills and experience. This means highlighting the particular skills and experiences that are most relevant to the job you’re applying for. Writing a meaningful cover letter is essential, so make sure it’s tailored to each individual job search.

Whether you are applying for your first entry-level position or putting together a resumé for the purposes of relocation into another city, this guide will help you tailor what is presented on paper to make sure that the end result has maximum impact.

Customer Relationship Manager Resume Writing Guide:

1. Contact Information: Your contact information begins with your name, followed by a full mailing address. Include the most up-to-date contact information; avoid using your previous addresses and phone numbers.
2. Education: List all your educational information here, including the school’s name, dates of attendance, and degrees earned.
3. Professional Experience: Here you’ll want to write all the relevant experience that you have gained during your time in the industry, whether it is in a professional capacity or not. Also, include any volunteer work and/or past employment that reflects your skills .
4. Special Skills & Certifications: List any qualifications that may be important to the employer. While this can be a listing of any formal training, it can also include other skills that you have developed over time.
5. Skills: This area is where your knowledge of the industry comes into play. List things like critical thinking, leadership, and problem-solving skills that are vital to the industry and that you possess.
6. Languages: List your proficiency in other languages. You can list a few of them in short phrases, rather than translating everything.
7. References: Include the names and contact information for three references, one of whom should be your current supervisor or someone with whom you have worked closely for a significant amount of time.

List of Typical Responsibilities For a Customer Relationship Manager Resume:

• Seeking out new customers and approaching them
• Training your staff
• Making sure you have the correct people doing the right things
• Evaluating the performance of your staff
• Managing multiple departments in a large company
• Helping establish and develop relationships with customers (this is the most important role)
• Helping new customers get what they need (Sales, Support, etc.)
• Keeping up on industry changes, trends and current events (this will help you grow)
• Creating sales forecasts/plans
• Setting up and monitoring sales calls
• Coordinating with sales management to meet quotas
• Managing the company’s database (Billing, Product Pages, Inventory, etc.)
• Setting standard pricing for your products and services
• Creating pricing schedules for your products and services
• Selling to current customers on product updates and special offers.

Top 15 Must-have Customer Relationship Manager Skills:

1. Emotional Intelligence
2. Communication / Interpersonal Skills
3. Customer Service
4. Analyzing Information
5. People Management / Leadership
6. Time Management / Multitasking Abilities
7. Decision Making / Problem-Solving Abilities
8. Problem Solving Skills
9. Analyzing Data: Statistics, Trends, Research, etc.
10. Resolving Conflict / Disputes
11. Written Communication
12. Verbal Communication
13. Listening Skills
14. Negotiation Skills
15. Problem Solving

These are general guidelines to determine whether you are a good fit for the role of a customer relationship manager:

• You need to be able to handle multiple tasks at once and prioritize tasks effectively.
• You need to be able to work under pressure – deadlines are part of the job, and you must be able to meet them.

Tips to write a Customer Relationship Manager Resume Summary:

• If you have a degree in a business program, include the major and minor in the Summary.
• Include any awards or accolades earned.
• Use numbers whenever possible to quantify your work experience; for example, “increased customer base by 20%”
• Hide irrelevant (i.e. personal) information. The summary is intended to catch a recruiter’s attention and highlight your overall strengths.
• Remember, you want to show how a company will benefit from hiring you and your strengths in the Resume Summary vs. listing your job duties and responsibilities in depth.
• Avoid using acronyms unless they are industry-standard terms; acronyms can be confusing when reading a resume summary, so make sure you define any acronyms first and provide the full name afterward.

How to write a Customer Relationship Manager Resume with No experience:

• Resume Summary is your professional summary.
• A well-written resume should not be more than 1 page.
• Draft your resume in Microsoft Word, and then transfer it to PDF format for final publishing and distribution.
• Use attractive fonts and a clean layout for a professional appearance.
• Stay within the standard margins, font sizes, etc., when writing your resume with no experience sample
• Focus on experience that applies to Customer Relationship Manager positions or careers that are similar to the customer service role you are seeking.

How to write a Customer Relationship Manager Cover Letter:

1. Get to know the company you’re applying for. Research the industry, find out about similar companies in the area, find out what makes their company different, and find out who you are going to be interviewing with.
2. Address your cover letter to a named individual (even if it’s just “To whom it may concern”) and mention by name whoever is in charge of hiring new employees.  You can use LinkedIn or other online resources to research who your main contacts are at the company you want to work for.  When you address your cover letter to a named individual, you’ll show that you’ve done your homework on their company and have reached out directly to them.
3. Keep the cover letter short and sweet. Try to keep it to a page or two at most, but make sure that your resume doesn’t get cut off from the rest of the page!
4. Include a resume summary sheet with your cover letter, so that you don’t have to repeat all of your skills and qualifications in your Cover Letter.

Key Takeaways:

• Resume is your identity card, so make it shine and looks perfect
• Use the right resume format for you.
• Don’t forget to proofread
• Edit & proofread again after tweaking imperfections