Salesforce CRM Resume Sample

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Salesforce CRM Resume Sample

Mary Jessica
Salesforce CRM & Project Manager


Highly accomplished with a verifiable track record of managing projects and exceeding expectations. Extensive experience in managing projects through to completion, gathering business requirements and designing process and system improvements to increase productivity, gain revenue and reduce costs.

Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders, with high attention to detail. Self-motivated with a strong analytical mind, alongside the ability to recognise and develop innovative strategies, plus displaying personal drive and a passion for delivering excellent customer and stakeholder satisfaction.


Work Experience 

Salesforce CRM & Project Manager – IT
Vaicom Business Services

  • Manage technically complex Salesforce deliveries including, design, build, integration and deployment. Lead a team of 22 to include Technical Lead, Architect, BA, QA, Administrators and Developers across 4 UK sites.
  • Responsible for 3 Salesforce Sales Cloud Orgs in Classic and Lightning for 5 Group Businesses with 700 users in the UK.
  • Ownership of all Project Management activities; Project Plan, RAID, BRD, Roadmaps, and project and running costs.
  • Manage Salesforce change requests, including resource estimates, stakeholder management, and implementation process.
  • Responsible for all aspects of the product backlog, EPICS/Features, and prioritizing/refining the backlog, removing blockers.
  • Provide weekly updates and reporting to Company Founder and C level stakeholders.
  • Built strong relationships throughout the organization and have developed a comprehensive understanding of business processes and customer journeys.

Lead Business Analyst – IT
Vaicom Business Services

  • Using Agile Methodology to design, develop and maintain complex and bespoke options for new and existing software applications.
  • Deliver software products for multiple members of the Peninsula Group to drive customer success and increase revenue.
  • Responsible for managing a team of Business Analysts. Accountable for the output of projects worked on by seven software delivery teams, keeping them on track for delivery.
  • Meet weekly with the Group Director to update on project progress. Work closely with C Level stakeholders.
  • Responsible for providing strategic roadmaps.
  • Ensure Business Analysts adhere to the Agile principles and remove any blockers/mitigate any risks for the development teams.
  • Work closely with the Lead Quality Assurance Manager and Development Managers.

Business Analyst (Salesforce & SharePoint) – IT
Viacom Business Services

  • Responsible for managing the product backlog, sprint retrospectives and sprint planning, monitor burn down to track capacity, trend, and remaining work for each sprint using TFS.
  • Documentation of business requirements translating into user stories.
  • Working closely with Developers, QA’s, UX and Product Owners, responsible for documenting business process, use cases, acceptance tests, workflows and suggesting improvements.
  • Participate in the development of test plans, working closely with both the business and QA’s to coordinate testing schedules, managing defects and bugs where applicable.
  • Provide project updates and reporting.

Customer Contact Change Delivery Manager
Amaze Media Mobile

  • Using the Waterfall framework to deliver technology change and new products/propositions into contact centers.
  • Responsibility in all phases of the project from initiation through the full product lifecycle before the handoff.
  • Managed daily aspects of the project including, process definition, facilitating meetings, gathering business requirements, issue management, user acceptance testing, vendor management, training, fault management, and other project deliverables.
  • Consistent deployment methodology ensuring project or initiative conforms to relevant governance, including all supporting documentation.
  • Worked with different workstream leads to create flows and develop requirements and other artifacts.
  • Accountable for delivery of budget commitments of projects and initiatives as defined in the scoping phase.

Take to Market Consultant — Sales & Service PM
Mexico Telefonica

  • Responsible for the customer experience, ensuring the user has the right tools to do their job on customer contact, regardless of channel. Responsible for the design, delivery and execution of projects, products and propositions, across sales and service for mobile, financial and health.
  • Leading the change for 6,700 users into 17 contact centres, 450 retail stores Inc. franchise and partners, third parties, on and offshore.
  • Responsible for sign off for marketing material, TV primetime adverts and magazine articles ensuring the company reputation is protected at all times.
  • Deliver complex concurrent cross functional change projects using project and portfolio management, following the Waterfall framework.
  • Gathering requirements, manage cost, scope and dependencies identifying, assessing and managing risks to the success of the project.
  • Completion of impact assessments, user journeys, work packages and work streams. Create comms, run workshops and manage roadshows across the UK for product awareness and launch.
  • Sign off for every customer touchpoint and tools used to allow the maximum customer experience output.


Masters in Information Technology
San Jose State University


  • French
  • English
  • German
  • Chines

Career Expert Tips:

  • Always make sure you choose the perfect resume format to suit your professional experience.
  • Ensure that you know how to write a resume in a way that highlights your competencies.
  • Check the expert curated popular good CV and resume examples

How to write a Salesforce CRM Resume

The guide includes salesforce resume templates that you can use, but also has a step-by-step outline and breakdown of how to customize your resume. Along with recommendations for the perfect cover letter, it also includes links of what professional organizations to join so you can network with others in your industry.

1. Contact Information for Salesforce CRM Resume:

First of all, you should know your contact information. In addition to the contact information for your company, you must include the address of your permanent residence. For companies that have multiple offices, it is a good idea to include the location of each business so that it can be easily found by potential employers.

2. Summary:

This section should summarize your career history. Include any awards and honors you have received during your career, as well as personal life experiences that might help you make a good impression.
After completing your Salesforce CRM Resume, you will be able to submit it through the company’s online application system.

3. Education in Your Salesforce CRM Resume:

This section should describe your educational background in detail. A high school diploma or GED is required, and your college degrees are the most important factors that will help you secure a job. If you were unable to finish your education, it’s best to include this information on a resume without elaborating on why you dropped out of school.

4. Professional Skills in Salesforce CRM Resume:

Professional skills, or accomplishments that can be applied to the job you’re applying for, are an important part of any resume. If you have them, this section should list them in order of importance.

5. Skills and Other Information:

This section should include a few extra references in case your first five sections don’t completely cover all the information employers are looking for. This section can contain professional licenses that you have obtained and recommendations from previous employers.

6. Work Experience in Your Salesforce CRM Resume:

This section should list your salesforce resume job titles, employers’ names, location where you worked and period of employment.

If you need assistance with sending out your Salesforce CRM Resume and cover letter, our professional resume writers can provide expert guidance from start to finish. Feel free to contact us for a complimentary consultation.

List of Typical Responsibilities For a Salesforce CRM Resume:

  • Manage the entire sales pipeline from “inbound” leads to qualified opportunities to closed deals, and manage the 5 key stages of the buyer’s journey.
  • Key in lead data, record notes, set up automatic notifications for follow-up, and track pipeline progress.
  • Manage the sales compensation process by setting up commission plans, develop incentive plans, etc.
  • Create quotes and proposals and submit them to prospects for review and approval.
  • Work with the Salesforce sales management system to manage contact lists and calendars, track progress against time commitments, and to keep the pipeline up to date.
  • Establish your own “sales metric” that is both descriptive and objective, which can be used as the basis for your performance review or bonus.
  • Manage your social media presence on Facebook, LinkedIn, Twitter, etc.

Top 12 Must-have Salesforce CRM Developer Skills:

  1. Salesforce CRM API: The most important thing for a Salesforce Developer is having a firm grasp of the API. Without this, you won’t be able to create your own solutions using Apex and Visual Force.
  2. Apex/Visual Force: The Salesforce Developer Skill is one that requires the use of both Apex and Visual Force. These are the two basic building blocks of any custom solution from Salesforce, so make sure you’re comfortable using them both.
  3. Understanding Object Hierarchy: Understanding objects and their relationships is a key element of Salesforce CRM development. The more you understand how the pieces fit together, the better your application will perform.
  4. Salesforce CRM User Interface: The Salesforce interface is pretty complex, and it’s easy to get lost in the differences between Classic and Lightning. Make sure you understand how to use both versions of the UI, as all Salesforce deployments are expected to shift toward Lightning over time.
  5. Customizing Objects: Understanding the customization process is vital for developers who want to create customized objects that are easy for users to use. The more streamlined your process is, the lower your support costs will be.
  6. Data Modeling: Salesforce CRM User Interface is complex, and developers need to understand how data models work. It’s important to know how data models work in order to use them properly.
  7. Reporting: Salesforce reports are essential for managing a large organization and creating accountability for users at every level. The better your reports, the easier it will be for users to see what’s going on in your organization and the more understanding you’ll have of what your staff is doing.
  8. Code organization: Salesforce developers need to be able to determine how an application should be structured. One of the most important aspects of code organization is understanding how Apex and Visual Force interact with the Salesforce API.
  9. Object Hierarchy: The more you understand about objects and their relationships, the easier it will be for you to create custom objects that are easy for users to understand and use in your application.
  10. Testing: It’s useless to build a system that no one can use. Make sure you know how to create tests for your application and build the kind of interface that will be easy for users to interact with.
  11. Collaboration: Everything you do in Salesforce exists on a server somewhere, and users need to be able to communicate with each other and be sure that their information is safe.
  12. Security: Salesforce CRM security is one of the most complex parts of working with the platform. You need to be able to keep your information safe and secure, and that means knowing how Salesforce security works.

Tips to write a Salesforce CRM Summary:

A Salesforce CRM summary is a specific type of resume that focuses on the skills and experience you have gained in the past. This type of resume is ideal for candidates seeking to get hired at large corporations, including companies like Adobe and Intel. Even if you aren’t actively seeking a major job change, this method of showcasing your skills can still be useful. After all, having an updated résumé can help you get a better job or a raise at your current job.

Salesforce CRM Summary example:

8 Years of IT experience with a focus on application development and Salesforce CRM implementations. Highly skilled in Object Oriented Programming and technical knowledge in administration and data modeling. Proficient in writing SQL queries to access Salesforce data, including advanced query techniques, such as sub query joins, windowing functions, and roll-ups. Proficient in the use of Apex Language.

How to write a Salesforce CRM with No experience

  • A resume is your first impression of an employer. A resume gives the employer a glimpse of what you have done or achieved in your past employment. For most new job seekers, this is the single most important part of an application package.
  • The guidelines below will help you create a resume that demonstrates your skills and experience to the best of your ability, based on your education, job history and skillset (whether technical or non-technical).
  • Writing a good, persuasive, concise and customized resume are essential to your success.
  • A good resume shows that you can do the job well.
  • Writing a good Salesforce CRM Resume is a must for any job seeker who has no experience in Salesforce or CRM systems.
  • With this guide you will learn how to customize a basic resume to prepare it for the big day and make it sell your value as much as possible.

How to write a Salesforce CRM Cover Letter:

  • Don’t worry if you have never written a cover letter before, it is quite simple. Salesforce CRM cover letters are your chance to show the employer your interest in the position that you have applied for and why you would be the best candidate for the job. To make important points stand out even more on your resume, use headings, bullets and bold text to emphasize those areas.
  • The first paragraph should begin with an introduction of yourself, informing the hiring manager who you are and why you are writing the letter, along with how you heard about the position. Be sure to provide contact information, including a mailing address and phone number.
  • The second paragraph should be focused on your skills and experience that relate to the Salesforce CRM company and job that you have applied for. An ideal cover letter will include specific examples of how your past experience has helped your sales team succeed.
  • The third paragraph should ask for an interview. Ask the hiring manager to contact you via telephone or email to schedule the interview. Thank them for their time and effort in reviewing your resume and cover letter.
  • The final paragraph should briefly wrap up your initial introduction, indicating that you will contact the hiring manager shortly regarding future interviews.
  • Include your Salesforce CRM resume with your cover letter, making sure that both documents are kept up to date and as accurate as possible.

Key Takeaways:

  • The perfect Salesforce CRM Resume should focus on skills and experience.
  • The ideal resume should be customized for the candidate AND the job opening, not just a “general” template.
  • Though the format is relatively standard, it’s the content that helps make your resume stand out.
  • Add keywords to your resume throughout if you’re not sure what to write about.
  • Grab attention with colorful resume fonts and graphics.
  • Don’t limit yourself to text.