Senior Sales Manager Resume

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Ryan Kevin

Senior Sales Manager

Summary

Highly skilled professional with more than five years of experience and proven knowledge of relationship management, project management, training, and mentoring. Strong background in fintech operations and sales. Operates with an ethical, commercial, and customer-focused approach, coupled with a positive approach to the industry requirements.

Skills

  • Client Relationship Management
  • Project Management
  • Managed Services
  • Secondary Research
  • Operational Reporting
  • Excellent Communication
  • Strong attention to details
  • Time Management
  • Verbal and Written Communication
  • Solutions Selling
  • Relationship Building
  • Leadership
  • Decision Making
  • Creative Problem Solving

Work Experience

Senior Sales Manager

Expansion City Group

Present

  • Funded over $20M small business advances
  • Built, fostered, and managed relationships with hundreds of small business owners to learn about their operations and identify ways that our lending products can provide them benefits
  • Evaluated, prioritized, and helped execute partnerships for Expansion Capital Group
  • Increased the customer satisfaction rate by 33% by improving partner communication
  • Maintained active engagement with new and existing BD leads through creative follow-up designed to increase awareness of ECG products and capabilities.
  • Increased yearly sales from $5M to $12M in three years for Expansion Capital Group 
  • Trained and mentored new hires, resulting in stronger staff development and increased productivity
  • Responsible for gathering field intelligence as a means to improve communication and execution throughout the organization

Jr. Underwriter

JK Capital Group

Dec 2016

  • Reviewed loan approvals received from underwriting and thoroughly verified accuracy and consistency on documents such as closing conditions 
  • Analyzed and summarized borrower financial information in a concise credit package
  • Ensured all new and existing loans are fully compliant and fall within the Credit Policy guidelines
  • Interacted with customers to resolve outstanding credit and credit application issues
  • Coordinated with Sr. Underwriters and for efficient and timely loan closings
  • Worked with various underwriting partners ensuring program parameters are met and loan remain in compliance
  • Assisted Sr. Underwriters with projects including loan portfolio reporting and loan system improvements.

Operations Specialist II

Digi Bank

Aug 2016

  • Tracked, researched, and resolved exception transactions including non-post items. Reconciled 150 assigned accounts daily Performed research for customer inquiries and summons
  • Kept records of customer interactions or transactions and recorded details of inquiries, complaints, or comments, as well as actions taken
  • Prepared reports indicating the team performances on compliance and cases worked for internal partners
  • Reviewed items on deposit-exception reports and suspect-stop-pay reports for six different states. Replied to all account verification
  • Performed electronic check processing responsibilities by correcting rejects, creating electronic cash letter files, and transferring balanced runs to the Enterprise server

Education

Bachelor of Arts in Business Management

San Jose State University

National Society of Leadership and Success 

Leadership in Organizations

Associates in Business Administrationand Management

Northeastern University

Project Management

Maketing

Languages

  • English
  • French
  • Arabic
  • German

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